Wilde East Towne Honda - Service Center

I purchased my 2013 Honda Fit from another Madison, Wi, dealer--Zimbrick. which provided all prior service to my Fit. Recently, I moved 25 miles away to Sun Prairie where Wilde is the only Honda dealer. dealer--Zimbrick. which provided all prior service to my Fit. Recently, I moved 25 miles away to Sun Prairie where Wilde is the only Honda dealer. I needed B-1 service as indicated on my dashboard--oil and filter change (which included courtesy all-points check). The service adviser pressured me to have a transmission fluid replacement. My Fit has 57700 miles on it, and he insisted that one was due after 30,000 miles. I called Zimbrick. The service advisor asked whether B-3 service was indicated. It was not, so I declined, but the service adviser continued to insist, and I continued to decline. The service report summary flagged my transmission, At home, I checked the Manual for my Fit. Transmission fluid change is indicated only when B-3 service is indicated. There is only one exception, if my Fit had been towed for more than 30,000 miles. Mine has never been towed. I cannot trust Wilde ever again to service my Fit. Why? The service adviser was not adequately trained or informed, or Wilde preys on ill-informed customers to up-sell them on service they do not need. Excessive friendliness is an intoxicant for the unwary. BTW: A word. There is no national sharing of service on a Honda vehicle among dealers. That's how Wilde thought they could dupe me. It failed. I checked. More

Received exceptional service and counsel from Mikaila on a recurring battery issue. She was professional, courteous, thorough and did an all around great job of ensuring customer satisfaction. She demonst a recurring battery issue. She was professional, courteous, thorough and did an all around great job of ensuring customer satisfaction. She demonstrated customer centricity. More

Was traveling through town on my way home when the lights on my dashboard came on ;notjust one all of them and the car started to buck….not good.Fortunately I was less than 5 miles from Wilde East Honda and on my dashboard came on ;notjust one all of them and the car started to buck….not good.Fortunately I was less than 5 miles from Wilde East Honda and it was 10 minutes before they were closing for the night.I was greeted by Renee Skow (she is a super star).Told her my story and she assured my that my car would be looked at first thing in the morning,I called 5 minutes after they opened in the morning and the service department was already on the case (thank you Darius he’s another super star).Renee calls me in the morning with a progress report and assured my I would by back on the road in no time. Car was in the shop about 3 hours,problem solved and I am back on the road. If I lived closer they would be my dealer. Thank you so much for your kindness and good work More

We've been to Wilde twice since moving to WI. We have had regular service, and a recall fix on our CRV, and bought a used Pilot. Everyone has been helpful, friendly and courteous. A service department agent regular service, and a recall fix on our CRV, and bought a used Pilot. Everyone has been helpful, friendly and courteous. A service department agent made sure we were taken care of before others who came in after us. Looking forward to working with Wilde in the future. Well worth the drive from Watertown. More

Great service! If you need someone to help find the perfect vehicle for you ask for Jamil. You won’t be disappointed. I must say, he has the patience of a saint! Thank you Wilde’s Honda and thank you a perfect vehicle for you ask for Jamil. You won’t be disappointed. I must say, he has the patience of a saint! Thank you Wilde’s Honda and thank you again Jamil! More

Received exceptional service from the service department. Our Service Advisor Mikaila and the Service Dept Asst Manager Val, went above and beyond to get us back on the road. We were travelling from MN to Our Service Advisor Mikaila and the Service Dept Asst Manager Val, went above and beyond to get us back on the road. We were travelling from MN to OH when we had a brake warning light come on. We were very lucky to have found Wilde East Towne Honda . Staff helped us over the phone to evaluate the need to come in and the staff on site clearly took extra efforts to get us the needed parts overnight and have the work completed as early as possible on a Saturday morning. We are pretty sure Brad, the Technician who did the actual work, also made it a point to help get us back on the road as quickly as possible by being ready to go with the car when the parts came in. We were on our first road trip after 15 months of COVID restrictions going to see our daughter who lives in Ohio. So it was especially meaningful to have received the timely and thoughtful help to get us on track. Many thanks and 5 PLUS Stars for the wonderful folks in the Service Dept of Wilde East Towne Honda!! More

Sebestian did a fantastic job of having our vehicle detailed! He also had the headrest fixed without a charge. He always, always goes above and beyond! We are so happy! Previously, we had been told detailed! He also had the headrest fixed without a charge. He always, always goes above and beyond! We are so happy! Previously, we had been told by Cheryl that it would be $80 for them to just even take a look at the headrest. And we had just bought this vehicle in October! This was the first time I was bringing the vehicle since it's oil change a few days before. Also, want to give a huge shout out to those "underground" who are actually doing the work! The detailing is amazing! Our oil changes have been amazing! Sebastian even walked with me to the counter - explained the charges and checked me out! I would go to him every time! More

Vince was helpful and knowledgeable about the vehicle purchased. He was pleasant to deal with and eager to help with arranging service and final vehicle prep. purchased. He was pleasant to deal with and eager to help with arranging service and final vehicle prep. More

Came in with my new Passport that I purchased at their sister store with no appointment with a shifter trim issue and she took care of me very pleasant and professional. Replacement part was there the nex sister store with no appointment with a shifter trim issue and she took care of me very pleasant and professional. Replacement part was there the next day. More

Well versed service writer with an abundance of enthusiasm. Took my car in for service and Mikaila was exceptional and a great asset to the operations at WETH. When I buy my next car, it will be fr enthusiasm. Took my car in for service and Mikaila was exceptional and a great asset to the operations at WETH. When I buy my next car, it will be from this dealer because of the great service I received from Mikaila! More