Wilde East Towne Honda - Service Center

Fast courteous and professional service. Taylor kept me informed how service was progressing and reviewed future services that will be needed. Good job and keep up the good work. Taylor kept me informed how service was progressing and reviewed future services that will be needed. Good job and keep up the good work. More

Wilde East Towne Honda has been great to work with ever since I moved to Madison from Waukesha! since I moved to Madison from Waukesha! More

The Saturday I came in the appt was over 2 hrs long only an oil change and tire rotation was done. I asked for a car wash that wasn’t done an oil change and tire rotation was done. I asked for a car wash that wasn’t done More

Very helpful staff, great service folks, especially Cheryl. She explains what needs to be done and the cost up front. Cheryl. She explains what needs to be done and the cost up front. More

Cheryl romo is very good to work with and always Talk nice and take care customer problem nice and take care customer problem More

Darius did a good job. Very professional and Knowledgeable I would recommend Darius as a service advisor Very professional and Knowledgeable I would recommend Darius as a service advisor More

I arrived after the 4:30pm cut off for walk in appointments. She still got me in for an oil change, tire rotation and transmission fluid change. I really appreciate all that was done for me. Thank appointments. She still got me in for an oil change, tire rotation and transmission fluid change. I really appreciate all that was done for me. Thank you so much More

The service received was great. The person who checked us in was friendly and kept us informed. But your Sales Department is something to be desired. While waiting for our tru The person who checked us in was friendly and kept us informed. But your Sales Department is something to be desired. While waiting for our truck to be serviced we looked at the only vehicle on the floor. Our intention soon is to trade in our Ridgeline. Not one person on the sales floor approached us so we went outside and looked at vehicles. And there again noone approached us to help us. We then sat and waited for service to be done. When we received the bill we were directed to a person, who directed us to another person, who directed us to the receptionist. She was very pleasant and apologized for the confusion. My husband mentioned about no sales help and she said she noticed we were ignored. I told her we would have liked information on a vehicle but were not going to beg a salesman for help. I told the receptionist to mention this to her supervisor. We drove across town to have service done cause we originally bought our vehicle there and most of our setvice has been done there in the past. Wilde has just lost a customer. We will not be back. Nancy Towne More

Service used to be great pre COVID. Post COVID service is very poor. Simple things like patching a tire or an oil change/tire rotation took 3+ hours! And yes, ai even had an appointm Post COVID service is very poor. Simple things like patching a tire or an oil change/tire rotation took 3+ hours! And yes, ai even had an appointment! More

Ok, but waited two hours for an oil change and tire rotation. I didn’t expect it to take that long rotation. I didn’t expect it to take that long More