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Wilde East Towne Honda

Madison, WI

4.8
5,948 Reviews
Wilde East Towne Honda in Madison, WI, also serving Janesville, WI and Portage, WI is proud to be an automotive leader in our area. Since opening our doors, Wilde East Towne Honda has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new Honda or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Wilde East Towne Honda will get you into the car or truck you choose with professionalism and attention to your needs. Wilde East Towne Honda has an experienced and reliable Service and Parts departments that are open extra hours to help fit our customers' hectic schedules, and as always, Wilde East Towne Honda offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at (608) 268-6130 if you have any questions or comments.
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5555 High Crossing Blvd

Madison, WI

53718

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Showing 5,948 reviews

June 13, 2013

Great experience! I never thought I would use this expression to describe buying a new car but Wilde East Towne Honda made this a reality. My wife and I were comparing the Toyota Rave 4, Hyundai Tu More

by david03
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Omejc, Eric Henderson
June 05, 2013

Buyers beware. I bought an Accord at the Wilde in Milwaukee 5 years ago. It was a fair situation, so thought I'd try the new business in Madison. We took our truck that we intended to trade along wit More

by heidi8
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jorge Hidalgo, Eric Henderson
Jun 18, 2013 -

Wilde East Towne Honda responded

Heidi, we appreciate the opportunity to reflect on our customer service. Customer feedback provides us with better insight on our day to day business. We are disappointed your purchase experience did not meet our standards, and apologize for that. When purchasing a new vehicle, you should typically meet with two to three managers - the new car sales manager, new car assistant sales manager, and the business manager completing your paperwork. We are sorry you felt our new car manager said you were misrepresenting yourself. Our General Manager listened to all the recorded phone calls. Our sales manager actually stated that it was an honest mistake on the part of our sales person. There was never a comment that you were lying or trying to commit fraud. Our salesperson wrote the VIN number incorrectly, using a 4 in place of a Y, resulting in the mistake. This showed your vehicle as a 2004 model instead of a 2000 which made a significant difference in the trade value (http://en.wikipedia.org/wiki/Vehicle_Identification_Number). When running an auction report to find vehicle values the full VIN is not required - the first 10 digits represent the vehicle, where the last 7 represent the manufacturing plant and sequencing information. Unfortunately, because we did have the wrong vehicle information on the contract it became invalid. Understanding there was a mistake on our end, and in a gesture of good faith, we offered to have you return the vehicle and cancel the deal. You suggested the fair thing to do was to split the $3,500 difference on the trade-in value since you wanted to keep your new vehicle. Based upon your request, we agreed to split the difference and arranged to have your salesperson bring the paperwork to you to save you time and the long drive back to the dealership. Our management team is committed to providing exceptional service. Any time we fail to meet that we are disappointed, but will always look for ways to improve. Your experience will be shared with our sales staff and business office to educate and improve.

June 04, 2013

My husband and I have been looking for a van for some time. Using AutoTrader.com, we found several online. After looking and deciding what we wanted, I contacted the Wilde East Towne Honda Sales Depart More

by sfreimuth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pepe, Business Manager, Shawn Stittleburg
June 04, 2013

From the get go, the team at Wilde Honda was phenomenal! I originally stopped by the dealer to look at another car and as Emily Herritz and I were walking around the lot, I spotted the car I ended up purcha More

by usmcordee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Emily Herritz, Jorge Hidalgo
June 01, 2013

It was refreshing to work with Mary Liebig at Wilde East Towne. An experience earlier in the week with another dealer had me second guessing the need to make this purchase on behalf of my sister, Suzanne. More

by ebusher
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Liebig
June 01, 2013

Both Craig and Peter were very knowledgeable and friendly. Both gentlemen knew all of their products and everything about the car. They both were very polite and answered with a yes sir. I wish I co More

by garyjackson101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 31, 2013

From the moment I called to make an appointment, I have had nothing but the best experience with Wilde Honda Service. Everyone was very friendly and helpful. Mike took the time to explain the paperwork t More

by abfairweather
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Spellman
May 31, 2013

This is the 3rd car I have bought from Wilde because the service is so good and they are willing to work with me. The Wilde team always goes above and beyond any other dealer I have visited. More

by jesikin98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Hogans
May 31, 2013

Everyone I talked to was friendly and helpful. Mary Liebig was my sales person and the moment I met her I felt at ease. She was helpful and definitely not high pressure. I have had bad experiences with More

by McBriar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Liebig
May 30, 2013

I had the worst experience trying to lease a vehicle with Wilde. They were trying to pull the wool over my eyes when it came to the trade in value of my car. They accused me of being a liar when I told them More

by michelleampparker
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Peter Wisniewski
Jun 12, 2013 -

Wilde East Towne Honda responded

Michelle, thank you for providing feedback on your recent experience here at our dealership. While our goal is to provide all of our customers with the best service possible, at times we have a misstep. We look at these moments to find an area of opportunity to make our service even better. Our staff had a long discussion about your experience and how you felt. We apologize if you felt the way we presented our appraisal of your vehicle had you feeling we did not believe you. We appraised the vehicle assuming it to be in good condition due to the fact you had the vehicle serviced just prior with a very expensive brake repair job. As it turned out, upon driving the vehicle it was noted the transmission had an issue, and the brake repair job was not done properly. As a result of this new information, we offered to either take the trade out of the transaction, or adjust the value of the trade. With regard to speaking to your boyfriend, when our customers have other parties along during the process, we try to have everyone involved. Your boyfriend became an active part of the purchase process by asking a lot of questions, so we wanted to be sure his questions were answered. We find many of our customers appreciate when we include everyone in the process. It was not our intention to make you feel you were not the primary buyer. We are sorry you felt we were keeping you out of the conversation while answering your boyfriends questions. As our processes continue to evolve, we hope to have another opportunity to work with you so you can experience the high level of service we strive for.

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