
Wilde East Towne Honda
Madison, WI
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 5,885 reviews
brent and phil were very knowledgable and friendly. they gave us the right price even though at the end between wilde and zimbrick, wilde was not the lower. we picked wilde because of brent's help, persona gave us the right price even though at the end between wilde and zimbrick, wilde was not the lower. we picked wilde because of brent's help, personality, and his honesty. brent and all the people we dealt with this purchase were very helpful and treated us with respect. we have already recommended wilde to other friends. More
I've been looking for a new car for over 6 years. Finding someone you can talk to and that knows the product is key! Finally found a positive experience with Sales and Finance at Wilde Honda. Would Finding someone you can talk to and that knows the product is key! Finally found a positive experience with Sales and Finance at Wilde Honda. Would definitely recommend you check them out. More
Shawn Stittleburg/Craig Fietzer/Brian (Finance) = Professional, integrity, and just good old fashioned work is what you'll get out of this crew. I haven't bought a vehicle in over 8 years because I Professional, integrity, and just good old fashioned work is what you'll get out of this crew. I haven't bought a vehicle in over 8 years because I dread dealing with the nonsense related to buying/negotiating, and especially selling. I drove over 8 long hours just to get my new truck home and I would do it all over again as long as these guys are handling my case. Honest/accurate descriptions of the vehicle I was buying....quick follow-up on ALL paths of communication (some emails being exchanged at 11pm - no joke!)....simply put, I'd trust these guys to sell a car to my Mom. Nuff said. More
We had visited about 6 other dealerships before checking out Wilde East Towne Honda. This dealership was the first one where we didn't feel pressured to buy the first car we looked at. From our first c out Wilde East Towne Honda. This dealership was the first one where we didn't feel pressured to buy the first car we looked at. From our first contact, Jerry was very low-pressure and friendly. He allowed us to wander around without breathing down our necks the whole time, and when we were ready to start test-driving vehicles, he was right there to help. There were some initial delays in processing the sale due to how busy it was, but Jerry didn't just pass us off to someone else for processing. When we encountered other complications with our financing which needed to be addressed by someone else, he still checked-up on us frequently. A typo in our pre-approval caused our credit union to reject the financing request. It was after business hours on Saturday, so they couldn't contact anyone at the credit union to resolve the issue. Peter had the misfortune to be the one who needed to deliver the bad news. He didn't immediately dismiss our explanation, and after reviewing the situation further, agreed to process the sale on the assumption the issues with the credit union would be resolved once the credit union was open again (and they were). Jerry followed-up with us again a few days after the sale which was a first for us. This is some of the best customer service I have received - not just from a car dealership, but in general. We would recommend the dealership to anyone and plan to go to them first the next time we are looking to buy a car. More
This was the most terrible dealership experience I've ever had. The salesperson I first encountered was nice. Lynn took time to walk through a couple of cars with me, do some online work, and basically ever had. The salesperson I first encountered was nice. Lynn took time to walk through a couple of cars with me, do some online work, and basically I felt like she was on my side. She even hugged me after I started crying after my meeting with the finance person. Her manager (I think) was super buddy-buddy, and I thought, "Wow, I'm not here to be your new best friend." After interminable haggling with him, we finally had a deal. I thought. I came back a few days later, having sold my car, and was asked to sit in the waiting area. Half an hour later, the finance person finally came to get me, and we started filling out paperwork. Oh, my, was that ever a process. At one point I was thinking, "Ok, I know I'm a young female, but even in girl math I'm still pretty sure that $10 times 60 does not equal $1825." Three and a half hours later, they finally offered me a deal I could live with. But only after comments like, "Well, Amy called in a favor at Wells Fargo" and "I pulled in the owner, George..." and other guilt-inducing language. So it was terrible, and I thought, well, at least that's over. Then when I got the car home, I noticed an inch-long scratch in the windshield. I called, and they had me come in to look it over. Peter W. said there was no way they could buff it out, so basically I had to live with it. A few days later I showed it off to my mom, who noticed a rust spot, and I found two more, that I had to go back and have them sand and paint them. A week after my purchase, I discovered that the battery discharges to zero unexpectedly (a sure sign that the high-voltage battery is dying) nearly every time I drive it. I wish I could hit a big Control Z on the whole experience. They offered to buy the car back because of this review, but the thought of going through another experience like this one was enough to make me want to just live with the car despite its flaws. I named a few things they could do to make things better, and the only one they agreed to was to let me cancel my service contract. I can guarantee I won't be buying my next car from them. More
Shawn, Justin and Pete took great care of me! They were a pleasure to work with and I look forward to working with them In the future. pleasure to work with and I look forward to working with them In the future. More
It was my first time purchasing a car. I never thought it would be so easy. Everyone was very helpful without taking the advantage of me being a new comer. I was very impressed. would be so easy. Everyone was very helpful without taking the advantage of me being a new comer. I was very impressed. More
I hate the car buying process, but Wilde Honda made it painless. We came in two separate Saturday's, the first to test drive and get information, the second to make a deal. I always fear high pressure s painless. We came in two separate Saturday's, the first to test drive and get information, the second to make a deal. I always fear high pressure salesmen, but Brent provided a comfortable car-buying experience, no pressure and I didn't feel rushed. Brent provided us relevant information we could use in making a sound decision on our next vehicle purchase and then worked with us to get a great deal. I truly appreciate his assistance and patience, answering all of our questions or finding someone who could. Brent followed-up with us to see if we had any additional questions and to ask if we were happy with our new Honda Accord. Eric shared his experience with Wilde Honda, making us even more comfortable with the dealership. And thank you for working with us on a competitive price and trade-in, we left feeling we got a great deal and that we didn't give our car away! Jorge, the owner and general manager, welcomed us and shared his vision of Wilde Honda. He truly made us feel welcome and part of the Wilde Honda "family". I highly recommend Brent Alexander and Wilde East Towne Honda, they truly make you feel a part of their "family"! Thank you! More
Jerry is very organized and made the process of purchasing a vehicle seem easy. From the test drive, to valuing my trade in, to getting pricing on some accessory equipment, to coming up with the f purchasing a vehicle seem easy. From the test drive, to valuing my trade in, to getting pricing on some accessory equipment, to coming up with the final numbers, he makes things happen. Where other people in the dealership needed to get or be involved, Jerry took charge made things happen quickly. This dealership is a first class operation and you can see that by the condition of the facilities, the people working here and how they all work together as a team. More
I am very unimpressed with the overall customer service. This dealership does not go above and beyond to keep customers, and they have definitely lost one!! As soon as the vehicle leaves their lot they no l This dealership does not go above and beyond to keep customers, and they have definitely lost one!! As soon as the vehicle leaves their lot they no longer assume responsibility for anything that could be wrong with it. I had a minor issue LESS than 30 days after purchase and actually had to go to another dealership in order to resolve it because of how unhelpful the staff at Wilde Honda was. The other dealership listened to me while explaining my issue and gave me WAY better customer service, not to mention a better deal, in order to fix the issue on a vehicle that did not even come off their lot. I am truly disgusted with the staff at Wilde Honda East and I will not be returning, nor will any of my family members or friends. More