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Wilde East Towne Honda

Madison, WI

4.8
5,867 Reviews
Wilde East Towne Honda in Madison, WI, also serving Janesville, WI and Portage, WI is proud to be an automotive leader in our area. Since opening our doors, Wilde East Towne Honda has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to ...
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5555 High Crossing Blvd

Madison, WI

53718

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Showing 5,867 reviews

May 30, 2013

I have bought two vehicles from Wilde East Towne Honda in a span of two months replacing our older cars. I worked with Don Sturkol on both my sales and he made everything easy and answered all my questions. More

by ABehling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh from Detailing, Mike Spellman
May 27, 2013

Ben did a wonderful job helping us find a new Honda Minivan. I was especially impressed that he even included the children in the car buying experience. I felt that he was honest and helpful through th More

by JohnThousand
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 22, 2013

Jerry went out of his way to help us with an online purchase, answering detailed questions about the car before we saw it and completion of paperwork. He even picked us up at the airport since we flew More

by pstanmt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 20, 2013

Jose was very helpful and made my first time car buying experience awesome! He seemed honest, genuine, and down to earth. I would definitely come back and will recommend him to friends. More

by aliplatt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Diaz
May 19, 2013

Emily and Phil were great to work with. I was looking for a car and it came down to a Honda at Zimbrick and at Wilde. The customer experience at Wilde was much much better then Zimbrick. I would recommend Wi More

by Jcraig2100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Emily Herritz
May 15, 2013

Stopped in Wilde to take a look around, and to check out the Accord.. Met the very energetic Allen Kapugi, and he gave us the grand tour of the new facilities. The weather was inclement, so we set up a te More

by rosiegreg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 09, 2013

Was a very pleasent buy. Just a straight and honest dealing. No apparent deception in pricing. Don was a wonderful salesman and truely helpful to me and the wife. Wilde Honda East will be my first sto More

by RA55241539
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 07, 2013

This dealer was very effective at getting me the information I needed on the car of interest in an effective amount of time. Even through some difficulties with paperwork and financing, this dealer More

by wellesy03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 07, 2013

I originally planned on purchasing my new Accord Sport from another major Honda dealer in Madison due to the extremely low priced deal I was able to negotiate. Wilde Honda wasn't even in the plan, until I More

by RobertPiehl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 06, 2013

I felt my experience was the result of a combination of minor instances that all ended up to a very bad one in the end. It started with the unpleasant phone call from another sales rep. Then it was Cr More

by CAM5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shawn Stittleburg
May 21, 2013 -

Wilde East Towne Honda responded

CAM5, first of all we would like to apologize for the minor instances that lead up to your overall experience. Your feedback allows us to continually improve our process. While we would like every experience to be the best possible experience, we understand there will be times we fall short. We look at every shortfall as an opportunity for improvement. From your comments, we had a meeting with our staff to discuss professionalism. We expect our staff to treat our customers, and staff, whether around or not, with dignity and respect. With a certified vehicle you are entitled to several things, some of which you have mentioned, and should have been included with your vehicle. We list some of the benefits of a certified used vehicle on our website, http://www.wildeeasttownehonda.com/custom/why-certified-used-honda. You should have received a valet key with your vehicle, the owners manual, and a free three-month trial period of XM radio. The warranty on a certified used vehicle is 7 years / 100,000 miles from the original owner's date of purchase. It appears there is some confusion about the Honda Certified Used Car warranty coverages. This information is outlined on our website link posted earlier. We have also retrained our staff on the benefits that come with a Honda Certified Used Car. We do have a certified car seat technician that works for us to help with the proper installation of child seats. We have informed our staff that Valerie Rich, in our service department, is a certified car seat technician as a resource for our customers. We have been attempting to contact you about the items we have for you to pick up; owners manual, valet key, and scheduling your repair. We would like to also address the bumper concern when scheduling the scratch repair. While we are disappointed with the experience you have shared with us, we cannot fault you in your review. We take everything that you have stated seriously, and have been actively working on solutions to your concerns. We do hope you will consider working with us again in the future, and look forward to the opportunity to serve you (significantly) better. Please feel free to reach out to me with any further concerns, Chad Wojtysiak Internet Manager 608-316-2308

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