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Wilde East Towne Honda
Madison, WI
5,781 Reviews
Wilde East Towne Honda in Madison, WI, also serving Janesville, WI and Portage, WI is proud to be an automotive leader in our area. Since opening our doors, Wilde East Towne Honda has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.
If you would like financing options and you are in the market to purchase a new Honda or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Wilde East Towne Honda will get you into the car or truck you choose with professionalism and attention to your needs.
Wilde East Towne Honda has an experienced and reliable Service and Parts departments that are open extra hours to help fit our customers' hectic schedules, and as always, Wilde East Towne Honda offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at (608) 268-6130 if you have any questions or comments.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 5,781 reviews
March 26, 2013
This was the most terrible dealership experience I've ever had. The salesperson I first encountered was nice. Lynn took time to walk through a couple of cars with me, do some online work, and basically ever had. The salesperson I first encountered was nice. Lynn took time to walk through a couple of cars with me, do some online work, and basically I felt like she was on my side. She even hugged me after I started crying after my meeting with the finance person. Her manager (I think) was super buddy-buddy, and I thought, "Wow, I'm not here to be your new best friend." After interminable haggling with him, we finally had a deal. I thought. I came back a few days later, having sold my car, and was asked to sit in the waiting area. Half an hour later, the finance person finally came to get me, and we started filling out paperwork. Oh, my, was that ever a process. At one point I was thinking, "Ok, I know I'm a young female, but even in girl math I'm still pretty sure that $10 times 60 does not equal $1825." Three and a half hours later, they finally offered me a deal I could live with. But only after comments like, "Well, Amy called in a favor at Wells Fargo" and "I pulled in the owner, George..." and other guilt-inducing language. So it was terrible, and I thought, well, at least that's over. Then when I got the car home, I noticed an inch-long scratch in the windshield. I called, and they had me come in to look it over. Peter W. said there was no way they could buff it out, so basically I had to live with it. A few days later I showed it off to my mom, who noticed a rust spot, and I found two more, that I had to go back and have them sand and paint them. A week after my purchase, I discovered that the battery discharges to zero unexpectedly (a sure sign that the high-voltage battery is dying) nearly every time I drive it. I wish I could hit a big Control Z on the whole experience. They offered to buy the car back because of this review, but the thought of going through another experience like this one was enough to make me want to just live with the car despite its flaws. I named a few things they could do to make things better, and the only one they agreed to was to let me cancel my service contract. I can guarantee I won't be buying my next car from them. More
by Sadnewbuyer
March 25, 2013
Shawn, Justin and Pete took great care of me! They were a pleasure to work with and I look forward to working with them In the future. pleasure to work with and I look forward to working with them In the future. More
by Mminnig
March 25, 2013
It was my first time purchasing a car. I never thought it would be so easy. Everyone was very helpful without taking the advantage of me being a new comer. I was very impressed. would be so easy. Everyone was very helpful without taking the advantage of me being a new comer. I was very impressed. More
by Hofer027
Employees Worked With
Eric Henderson
March 23, 2013
I hate the car buying process, but Wilde Honda made it painless. We came in two separate Saturday's, the first to test drive and get information, the second to make a deal. I always fear high pressure s painless. We came in two separate Saturday's, the first to test drive and get information, the second to make a deal. I always fear high pressure salesmen, but Brent provided a comfortable car-buying experience, no pressure and I didn't feel rushed. Brent provided us relevant information we could use in making a sound decision on our next vehicle purchase and then worked with us to get a great deal. I truly appreciate his assistance and patience, answering all of our questions or finding someone who could. Brent followed-up with us to see if we had any additional questions and to ask if we were happy with our new Honda Accord. Eric shared his experience with Wilde Honda, making us even more comfortable with the dealership. And thank you for working with us on a competitive price and trade-in, we left feeling we got a great deal and that we didn't give our car away! Jorge, the owner and general manager, welcomed us and shared his vision of Wilde Honda. He truly made us feel welcome and part of the Wilde Honda "family". I highly recommend Brent Alexander and Wilde East Towne Honda, they truly make you feel a part of their "family"! Thank you! More
by caebee
March 21, 2013
Jerry is very organized and made the process of purchasing a vehicle seem easy. From the test drive, to valuing my trade in, to getting pricing on some accessory equipment, to coming up with the f purchasing a vehicle seem easy. From the test drive, to valuing my trade in, to getting pricing on some accessory equipment, to coming up with the final numbers, he makes things happen. Where other people in the dealership needed to get or be involved, Jerry took charge made things happen quickly. This dealership is a first class operation and you can see that by the condition of the facilities, the people working here and how they all work together as a team. More
by smokey159
March 19, 2013
I am very unimpressed with the overall customer service. This dealership does not go above and beyond to keep customers, and they have definitely lost one!! As soon as the vehicle leaves their lot they no l This dealership does not go above and beyond to keep customers, and they have definitely lost one!! As soon as the vehicle leaves their lot they no longer assume responsibility for anything that could be wrong with it. I had a minor issue LESS than 30 days after purchase and actually had to go to another dealership in order to resolve it because of how unhelpful the staff at Wilde Honda was. The other dealership listened to me while explaining my issue and gave me WAY better customer service, not to mention a better deal, in order to fix the issue on a vehicle that did not even come off their lot. I am truly disgusted with the staff at Wilde Honda East and I will not be returning, nor will any of my family members or friends. More
by AmandaC328
Employees Worked With
Shawn Stittleburg
March 18, 2013
We have leased nothing but Accords since 1995; this is our first from Wilde. It was truly an enjoyable experience from the 1st inquiry phone call and warm welcome into the showroom, through the purchase our first from Wilde. It was truly an enjoyable experience from the 1st inquiry phone call and warm welcome into the showroom, through the purchase and finance paperwork to the wonderful follow-up from our sales consultant. We truly were made to feel valued, like family. We, as well as our adult children, had been traveling to the Milwaukee area for our Hondas after a horrific experience with a local dealership's service center 10 years ago so it goes without saying how delighted we are to have found an honest dealership right here in Madison that we can place our trust in. More
by cyndy397
Employees Worked With
Eric Henderson
March 14, 2013
Our experience with Wilde East Towne Honda was exceptional. We worked with Allen Kapugi and have already recommended him to 3 of our friends who are in the market for a new Honda. Everything abo exceptional. We worked with Allen Kapugi and have already recommended him to 3 of our friends who are in the market for a new Honda. Everything about this dealership says class. The staff was all very welcoming and reasonable with our requests. We only wanted a white van and they went above and beyond to make that happen. There was never any pressure to make a decision that day nor was there any pressure to purchase from them. We visited the competition in Madison as any car buyer would and were very turned off by their tactics. If you are a "facts based" buyer than Wilde is your place. Don't waste your time going to Fish Hatchery Road! Madison finally has another choice for Honda's and we will be back!!! Thanks for everything Allen!! More
by JoelJenniferSarbacker
Employees Worked With
Eric Henderson
March 12, 2013
From the moment I walked in the door, I felt valued. Allen greeted me kindly and truly listened to what I wanted and what I could afford. Not ONCE in the process did I feel like either Allen or Phil we Allen greeted me kindly and truly listened to what I wanted and what I could afford. Not ONCE in the process did I feel like either Allen or Phil were trying to negotiate or "pull a fast one" on me. The offer was presented, discussed with respect and agreed upon with a smile. It was so refreshing to be in a large dealership and feel like I was working with a small town lot that knew me and respected me. Thank you for an amazing deal on my Civic. I love it. Wilde East Towne Honda has won my business!!! More
by lhaynie621
Employees Worked With
March 12, 2013
Working with Gerry was a pleasant experience. He was very patient with us as we tried out 3 different vehicles. Each time he explained features of the vehicle and why we might like the one we were tryin very patient with us as we tried out 3 different vehicles. Each time he explained features of the vehicle and why we might like the one we were trying out. He is also a personable guy who can keep a friendly conversation going. If we should be in the market for another car we will certainly come back to Wilde and work with Gerry. Our whole car buying experience with Wilde was great. Everyone we spoke to was friendly and all knew their job. THANKS GERRY!!! More
by hunterjac
