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Wilde East Towne Honda

Madison, WI

4.8
5,896 Reviews
Wilde East Towne Honda in Madison, WI, also serving Janesville, WI and Portage, WI is proud to be an automotive leader in our area. Since opening our doors, Wilde East Towne Honda has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to ...
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5555 High Crossing Blvd

Madison, WI

53718

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Showing 5,896 reviews

November 24, 2013

We had an awfully good experience dealing with Wilde East Town and Todd Neilson in particular. I had read reviews that claimed that Wilde was a different sort of car buying experience, without the hustle and More

by TEBMB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Henderson, Steve Skow
November 23, 2013

Your dealership went above & beyond in working with us to get the price we could all live with. We appreciated the fact that we could do this online and not have to waste time at the dealership. Most More

by naneagle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Shawn Stittleburg
November 22, 2013

Had a great experience! Had minor problems with car purchased but Shawn was quick to please and take care all concerns and problems. Was impress by the way my concerns were handled. Great place to wo More

by bkapusta02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Stittleburg
November 21, 2013

Had some service done through a different person there and was not happy but Cheryl turned my experience totally around and made me happy, not only with the Customer Service, but with the entire service More

by kaykinderman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cheryl Romo
November 21, 2013

From walking in, to walking out, we left knowledgable and had a wonderful purchasing experience. Looking forward to future endeavors with the Honda staff. Thanks Kyle and Peter!! More

by Jessifeiter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kyle
November 21, 2013

Jose (Pepe) was great to work with. After listening to what I was looking for he was able to narrow the choice down to exactly what I was looking for. Very pleasant and hospitable demeanor. Knowledgeable More

by GProsa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : phil hogans, Steve Skow
November 21, 2013

Buying process was easy and they were very accommodating to our kids while we waited. Prices are great but it would have been easier if they could have taken care of Illinois registration. More

by Jeaston10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Wisniewski, Laura Kaleas
November 20, 2013

Overall, I was very happy with my experience working with Victor and partially with Peter and not very happy with Steve! The reason I am not 100% happy with Peter Wisiniewski and Steve Skow is because of More

by cklebig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Wisniewski, Steve Skow
Nov 27, 2013 -

Wilde East Towne Honda responded

Thank you for letting us know about your experience. We appreciate your business, and look forward to working with you in the future. After discussing your review with our staff, and reaching out on the phone, we feel there is a mutual understanding. We realized part of our process required by the federal government to  run an OFAC (Office of Foreign Assets Control) report caused part of the miscommunication. By completing an online credit application, we are able to run the OFAC report seamlessly at the same time we pull credit report. As a result of speaking with our staff, when customers come in with outside financing, we will perform the OFAC check verbally. While this may slow down the process for the customer, it will stop another credit report on your credit profile. The loan denial was not a result of your actual creditworthiness and does not reflect negatively on your credit, or your ability to get future loans or credit. When we were informed to stop processing the loan, we did just that and any information previously submitted was still on file with the UW Credit Union and by law, they are required to inform consumers whenever credit is not granted. Had we proceeded with obtaining the loan, everything would have been corrected before final submission, and there would have been no issue. We apologize for the inconvenience and look forward to serving your automotive needs in the future. We also discussed taking out a loan from a credit union, and the requirement of spousal information since Wisconsin is a community property state. It is required information when a loan is obtained. Our team continues to monitor our processes and communication to improve in all areas. We are committed to continuous improvement, and look at every opportunity to further refine our processes to better serve our customers. Thank you again for bringing this to our attention so we could further refine our processes.

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November 19, 2013

Purchasing our new Honda Odyssey was the most positive experience that I've ever had with a dealership. I would highly recommend Jerry Ortega at Wilde East Towne Honda. Jerry greeted us with a smile whe More

by JamesHofacker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
November 19, 2013

I live in Janesville, WI and I am good friends with Paige Stephenson. Paige recently started working at Wilde East Towne Honda as a receptionist. When she did I told her she should find a car for me. On F More

by robinturner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : and Paige Stephenson, Mike Spellman
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