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Wilde East Towne Honda

Madison, WI

4.8
5,822 Reviews
Wilde East Towne Honda in Madison, WI, also serving Janesville, WI and Portage, WI is proud to be an automotive leader in our area. Since opening our doors, Wilde East Towne Honda has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new Honda or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Wilde East Towne Honda will get you into the car or truck you choose with professionalism and attention to your needs. Wilde East Towne Honda has an experienced and reliable Service and Parts departments that are open extra hours to help fit our customers' hectic schedules, and as always, Wilde East Towne Honda offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at (608) 268-6130 if you have any questions or comments.
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5555 High Crossing Blvd

Madison, WI

53718

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Showing 5,822 reviews

October 10, 2013

I got exactly what I wanted by giving Mike just a few descriptions of what I need: space, good mpg and a hatchback. He is very in tune with knowing just what the customer is looking for and what they nee More

by MaggieKendellen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 11, 2013 -

Wilde East Towne Honda responded

Thanks for writing about your experience with Mike. It is always great to hear how well our staff is taking care of our customers. It is a great reinforcement to continue doing many of our processes, along with the tweaks to make the experience even better for our customers.

October 09, 2013

I purchased a used 2009 Accord from Wilde Honda Waukesha because the location was closer to home even though Wilde Honda Madison is closer to work. After having the car for one year, the noise from driving More

by pbaker3808
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Spellman, Karen Wagner, Terry Meyer
Oct 11, 2013 -

Wilde East Towne Honda responded

Thank you so much for your business, and your future business. Mike and our service staff do an exceptional job for our customers, and we have been hearing very similar things from other customers. We are happy to hear your experience with our service department was so great.

October 09, 2013

Bad luck streaks do come to an end! This is my third purchase from a Honda dealership, but my first time buying used. I was recently in a car accident and had absolutely no want to buy or even drive a More

by JSH03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Peter Wisniewski
Oct 11, 2013 -

Wilde East Towne Honda responded

Congratulations on your, hopefully, new streak! Thank you for your business. It is always our pleasure to work with the great customers we have. We have heard a few times our sales process being likened to buying from family, and that is a great compliment! Thank you again, and enjoy your vehicle.

October 08, 2013

Working with Joe was very good. He had our best interest at hand and was not your typical sales person. We ended up driving mulitple vehicles, mutliple times and Joe was always patient and supportive. We More

by delormek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 14, 2013 -

Wilde East Towne Honda responded

We are pleased to hear you had such a great experience with Joe. Thank you for taking the time to let us know about everything. Feedback from you and other customers help us continually monitor and improve our processes. We understand there is a lot to consider when purchasing a new or pre-owned vehicle. Joe has been a great member of our staff, expressing great care and patience with our customers. We hope to make the process for choosing products for protecting your investment in your vehicle easier by putting things in place to help customers consider the options available from our business office prior to coming to the dealership. With extended coverages, many of our customers like to pay for them with their financing package, and unless it is decided right away, we cannot include the options with their financing. Also, because we have already inspected the vehicle prior to the sale, we are able to offer extended coverage without having to reinspect the vehicle. Once a vehicle has left our facility, when a customer decides to add an extended coverage, we would need to reinspect the vehicle to ensure everything is still working properly. As a result, cost increases. Our goal is to keep the costs down for our customers. We have heard similar comments before, and we are currently evaluating what we can do to make this process and decision easier for our customers.

October 07, 2013

A great experience in dealing at Wilde East Towne Honda. Shawn, Joe and Sean were very helpful and friendly to decide on the best car. More

by intelinsidechamp
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Stittleburg
Oct 11, 2013 -

Wilde East Towne Honda responded

Thank you for the review. We hope many more of our customers feel the same way!

October 06, 2013

We were there from 9 am until we finally drove away with our new (used) car at 2:20 pm. No high pitched sales, no games, just straight forward approach. They listened to what we wanted, and the price range More

by streich59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Karen Hardrath, Jorge Hidalgo, Peter Wisniewski
Oct 11, 2013 -

Wilde East Towne Honda responded

Thank you for your business, and allowing our staff to learn while following Joe through the process. Our staff is always happy to assist our customers and get them in to the right vehicle - whether it takes 15 minutes, or several hours! We look forward to servicing your vehicles in the future.

October 05, 2013

I really appreciates all the help my dad and I were given while at this Honda dealership. Everyone was friendly from the time we walked in. Jerry was of great help to us! He answered all of our questions, an More

by mbowers1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Peter Wisniewski
Oct 11, 2013 -

Wilde East Towne Honda responded

Thanks for the nice review of Jerry and our staff. We appreciate your business and time.

October 04, 2013

I am a very experienced buyer and seller of vehicles. I know what I want, I find it, if all checks out, I buy it. Its that simple. I chose to look into a 2006 Tundra for sale at Wilde Honda. I called t More

by 466j
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Busk
Dec 09, 2013 -

Wilde East Towne Honda responded

We've been in contact with this reviewer about their experience and have had many focussed discussions about our process and ways to improve. The employee he dealt with is no longer with our dealership, and we continue to stress the importance of working with our customers in the most professional way possible. Our management team is focused on delivering outstanding customer service, and we are disappointed when we fall short. We appreciate the opportunity to hear from our customers and improve our processes to better serve our current and future customers.

October 03, 2013

Joe Paul was good in all aspects and handle the every situation in very good manner. I did not like customer service of the manager(Shawn Stittleburg), he did not handle any of the situation in proper wa More

by KartikVangeti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 11, 2013 -

Wilde East Towne Honda responded

Thank you for your review of Joe Paul - he has been an excellent staff member for us. We are pleased to see how satisfied his customers are.

October 03, 2013

The workers are all friendly. Even if you don't have them as a salesperson. the car lot is nicely kept and so is the building inside. You don't feel pressured in having to buy the vehicle your looking a More

by Sports1510
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
? Can't remember the man that did our loan papers ect., Shawn Stittleburg
Oct 11, 2013 -

Wilde East Towne Honda responded

Thank you for writing about Katie and Shawn. We are happy to hear your experience was positive. We hope to be a resource for our customers during the entire shopping process.

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