Wilde East Towne Honda

My wife and I purchased an 05 Honda Odyssey from Wilde Honda in Madison on June 29, 2013. We were very happy with our salesperson, and the service center, but that's where our happiness ends. The fi Honda in Madison on June 29, 2013. We were very happy with our salesperson, and the service center, but that's where our happiness ends. The finance department (Kevin, Peter Bothe, and Ann), and used car sales manager(Peter Wisniewski), are TERRIBLE. They sold us a vehicle under, yes under, the agreed upon price. In order to do this, and hide this, we believe they used a technique called "packing" where extras such as extended warranties, service plans, and gap coverages are added in to the sales price in order to increase sales and commissions, why else would you lower the AGREED upon sales price if you didn't stand to make more money by adding these items, or "packing"? Yes, we should have looked at the contract better, but after being at the dealership for about six hours, by the way, we believe this is another technique for wearing you down, we were tired, and frustrated. After many questions, many attempts to resolve this, and many converstions with Wilde Honda I read our every single word in our contracts, (I know) looking for something that might help, and right in the contracts was a cancellation clause for the "add ons", WHY IN THE WORLD WERE WE NOT TOLD ABOUT THIS BY AT LEAST 5 DIFFERENT PEOPLE!!!!! Because everyone knew what was done, and if we cancelled, not only would they loose the commission on the "add ons" but they also sold us the vehicle below the agreed upon price!!!! Friday, July 12, I went to Wilde Honda to sign the documents needed to cancel the "add ons". I sat at the dealership for almost three hours waiting to sign the document, yes one piece of paper. I believe Peter Wisniewski and Ann both knew I was there based on my observations, and converstaions I over heard. I kindly asked the receptionist every 30 minutes if someone in finance could help, returned to my seat and watched for almost three hours everyone walk by and simply say "hi". I believe they knew why I was there and were trying to out last my patience, again TERRIBLE customer service. This entire event could have been avoided by anyone at Wilde telling us that we could simply cancel, instead they proved that the dollar is more important than the customer and that the used car sterotype is still very much alive. Sad but true. More

Both Jerry and Shawn were very helpful and answered every question I threw at them. I live out of state so their extremely quick replies, the you tube video Jerry made for me and the above & beyond service p question I threw at them. I live out of state so their extremely quick replies, the you tube video Jerry made for me and the above & beyond service provided by both of them made my decision easy to choose this dealership over others which I was simultaneously working with as well. I could tell they truly care and were professional from the beginning to the close of the deal. I am confident that they will help me with any future ?s that I may have on the vehicle even though I am a few hundred miles away and can't just swing by in person. Thank you for making it not stressful! More

I purchased a 2000 Honda Civic for a second car. It was in excellent condition at a very fair price. I also had my newer Honda serviced and I was extremely happy with the service department and their price in excellent condition at a very fair price. I also had my newer Honda serviced and I was extremely happy with the service department and their prices. I feel like I have two new cars. Thank you Wilde Honda of Madison! More

Purchased a 2005 Honda S2000 with 34,000 miles in excellent condition. However, about 25 miles into the drive home I started hearing an intermittent scraping sound coming from the left rear wheel. Wh excellent condition. However, about 25 miles into the drive home I started hearing an intermittent scraping sound coming from the left rear wheel. When I took it back to the dealership they diagnosed it was a bad wheel bearing caused by a leaking grease seal. They replaced the wheel bearing at no charge, which is what I expected. So far, no other problems. The S2000 is an incredibly fun car to drive! More

I enjoyed my time at Wilde. I got a decent trade-in value on my truck - I really took care of that thing, so I was happy with what they gave me. I ended up with a Honda Ridgeline that really made me happy. G on my truck - I really took care of that thing, so I was happy with what they gave me. I ended up with a Honda Ridgeline that really made me happy. Good price, great features. Overall, very positive experience. More

I had called earlier in the day about test driving a 2010 Honda Civic VP and a 2012 Honda Civic LX. Jerry Ortega was very friendly on the phone, and when I arrived both cars were immediately ready for me to Honda Civic VP and a 2012 Honda Civic LX. Jerry Ortega was very friendly on the phone, and when I arrived both cars were immediately ready for me to look at. Jerry continued to be very informative and personable throughout the whole day and genuinely cared about my needs. He gave me as much time as I needed to examine both cars, and at no point did I feel rushed or pressured into buying quickly. After deciding on the LX, he showed me the CarFax and details regarding the car's previous owner. As a first time buyer, I was happy at how professional yet casual the whole process went. Although I was not able to negotiate a lower price on the vehicle, the price I ended up paying was still actually lower than the Kelly Blue Book value. The same applied to the 2010 Civic VP, which is what initially drew me to Wilde East Towne Honda. However, I was a little upset that they would not honor my pre-approved car loan which I had set up with my bank. Since it was a Saturday and the bank was not open to process the payment, I would have had to wait until Monday to actually lock in the purchase. Despite offering a down-payment, they would not hold the car for me. Ultimately, I had to finance through the dealership if I wanted to guarantee the purchase. This being said, they still managed to get me a decent APR%, and both Jerry and Peter Bothe were extremely helpful in finalizing the deal. Jerry continued to do a followup with me a couple of days later to make sure I was happy with my car, and to insure any minor blemishes on the car were fixed quickly. All in all, I was very impressed with the quality of service and am very happy with my new Civic. As a Milwaukee resident, I definitely recommend considering the hour drive to Wilde East Towne Honda in Madison if you're looking for a nice car and great service! More

We requested an internet quote for a 2013 Civic. Mike Bergman got back to us within minutes of our request. We were very impressed with his promptness and had a great impression of him on the phone. We f Bergman got back to us within minutes of our request. We were very impressed with his promptness and had a great impression of him on the phone. We finalized our deal and went to pick up our car the next Monday. When we got to Wilde Honda we were meet by Mike and could not have been happier with our experience. The dealership and the majority of the staff that we had contact with were pleasant, however Mike truly exceeded our expectations. After buying many Hondas from different dealerships we have never encountered a salesman like Mike. His personality was refreshing and did not have the typical “car salesman” feel. We most certainly will be buying another Honda within the next ten years and hope that it will be from Wilde Honda; however if Mike has moved to another dealership by then we will go wherever he is in the search for another great experience. Mike truly exceeded our expectations and made our buying experience a very happy one. Thank you, Mike. More