Back

Wilde East Towne Honda

Madison, WI

4.8
5,822 Reviews
Wilde East Towne Honda in Madison, WI, also serving Janesville, WI and Portage, WI is proud to be an automotive leader in our area. Since opening our doors, Wilde East Towne Honda has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new Honda or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Wilde East Towne Honda will get you into the car or truck you choose with professionalism and attention to your needs. Wilde East Towne Honda has an experienced and reliable Service and Parts departments that are open extra hours to help fit our customers' hectic schedules, and as always, Wilde East Towne Honda offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at (608) 268-6130 if you have any questions or comments.
Contact Dealership

5555 High Crossing Blvd

Madison, WI

53718

Directions

By Type

Showing 5,822 reviews

November 21, 2013

Buying process was easy and they were very accommodating to our kids while we waited. Prices are great but it would have been easier if they could have taken care of Illinois registration. More

by Jeaston10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Wisniewski, Laura Kaleas
November 21, 2013

Jose (Pepe) was great to work with. After listening to what I was looking for he was able to narrow the choice down to exactly what I was looking for. Very pleasant and hospitable demeanor. Knowledgeable More

by GProsa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : phil hogans, Steve Skow
November 21, 2013

Had some service done through a different person there and was not happy but Cheryl turned my experience totally around and made me happy, not only with the Customer Service, but with the entire service More

by kaykinderman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cheryl Romo
November 20, 2013

Overall, I was very happy with my experience working with Victor and partially with Peter and not very happy with Steve! The reason I am not 100% happy with Peter Wisiniewski and Steve Skow is because of More

by cklebig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Wisniewski, Steve Skow
Nov 27, 2013 -

Wilde East Towne Honda responded

Thank you for letting us know about your experience. We appreciate your business, and look forward to working with you in the future. After discussing your review with our staff, and reaching out on the phone, we feel there is a mutual understanding. We realized part of our process required by the federal government to  run an OFAC (Office of Foreign Assets Control) report caused part of the miscommunication. By completing an online credit application, we are able to run the OFAC report seamlessly at the same time we pull credit report. As a result of speaking with our staff, when customers come in with outside financing, we will perform the OFAC check verbally. While this may slow down the process for the customer, it will stop another credit report on your credit profile. The loan denial was not a result of your actual creditworthiness and does not reflect negatively on your credit, or your ability to get future loans or credit. When we were informed to stop processing the loan, we did just that and any information previously submitted was still on file with the UW Credit Union and by law, they are required to inform consumers whenever credit is not granted. Had we proceeded with obtaining the loan, everything would have been corrected before final submission, and there would have been no issue. We apologize for the inconvenience and look forward to serving your automotive needs in the future. We also discussed taking out a loan from a credit union, and the requirement of spousal information since Wisconsin is a community property state. It is required information when a loan is obtained. Our team continues to monitor our processes and communication to improve in all areas. We are committed to continuous improvement, and look at every opportunity to further refine our processes to better serve our customers. Thank you again for bringing this to our attention so we could further refine our processes.

November 19, 2013

The 2006 Accord I wanted to test drive was on an overnight stay with a customer, but the sales associate who was helping me, Conor Kuhnau, already had some great alternatives for us to look at. Wit More

by GBradThomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Conor Kuhnau, Conor Kuhnau
November 19, 2013

Purchasing our new Honda Odyssey was the most positive experience that I've ever had with a dealership. I would highly recommend Jerry Ortega at Wilde East Towne Honda. Jerry greeted us with a smile whe More

by JamesHofacker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
November 19, 2013

I live in Janesville, WI and I am good friends with Paige Stephenson. Paige recently started working at Wilde East Towne Honda as a receptionist. When she did I told her she should find a car for me. On F More

by robinturner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : and Paige Stephenson, Mike Spellman
November 18, 2013

I recently began looking for a certified pre-owned Vehicle. Because Wilde East Towne Honda was new to the area, I added them to the list of dealerships where I wanted to look. Jerry responded to my More

by TeaWI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
November 18, 2013

My wife and I recently purchased a 2014 Jeep Patriot from My wife and I recently purchased a 2014 Jeep Patriot from Wilde Chrysler-Jeep-Dodge-Ram Waukesha, WI. Wilde East Towne Honda is closer to our home More

by mjvillalpando
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Spellman
November 17, 2013

Worst car buying experience I have ever had. I was lied to by the salesman and his supervisors. I will make sure I inform as many people as possible to stay away from them. More

by veryverypissed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Belken
Nov 25, 2013 -

Wilde East Towne Honda responded

We have attempted to reach the reviewer to find out more about their experience. Our staff is committed to providing exceptional service to all of our customers. We believe great treatment of our customers is paramount to our success. When we fall short with anyone, we want to hear about it so we can make the appropriate changes. We are disappointed to hear how this reviewer felt about our staff. We continue to review our processes and expectations of excellent customer service with our staff in order to ensure we continually grow and learn.

...
554
...