
Wilde East Towne Honda
Madison, WI
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 5,883 reviews
I've shopped plenty of places (purchased 3 cars in the last 2 years) and most of them require tons of back and forth between the sales person and management to get down to the final price. Nathan and the last 2 years) and most of them require tons of back and forth between the sales person and management to get down to the final price. Nathan and the management staff at Wilde Honda were able to get that taken care of with one short conversation. The negotiating process was painless and most importantly to me there was nothing hidden in the process. Nathan shared all the facts with us up front so there was no mystery to process. Five stars across the board! More
All around awesome service and a great deal on my new used car and my trade in. Highly satisfied and definitely recmmend. Thank for all the help! used car and my trade in. Highly satisfied and definitely recmmend. Thank for all the help! More
Jerry was absolutely fantastic to work with. He searched inventory for us and arranged for me to drive both cars that interested me. He took my dad and I on the same test route with both cars so that I cou inventory for us and arranged for me to drive both cars that interested me. He took my dad and I on the same test route with both cars so that I could compare performance between vehicles and worked with management to ensure repairs to car I was most interested in. He was friendly, helpful, and low pressure at all times. He made sure that I had the best opportunity to compare, consider, and make an informed choice. It was truly a pleasure to work with him. Nick Moderson-Kox was also extremely kind. He has since called me to arrange minor repairs to my car, post-purchase, and is intent on ensure that my schedule is accommodated, which I really appreciate. Karen Hardrath was also very nice, though, her sales technique bothered me a bit. I realize that it's her job to try to sell extended warrantee packages, etc, at the time of financing/payment, but when it became clear that I was probably not going to take the extended warrantee, Karen actually used tactics that, while I'm sure she didn't realize how they were coming across, made it seem as though I was not an intelligent customer who had thought things through. Again, I'm sure she didn't mean to be condescending, but that's sort of what she conveyed. When she got a final no from me, she remained polite, but pursed her lips and bent her head downward, which made it clear she disagreed and was unhappy with my decision. She did recover after that and was very pleasant as she finished the paperwork and showed us out. But that moment shouldn't have happened. It was the only slight marring of an otherwise perfect experience at Wilde. My dad and I were both very impressed from start [almost] to finish. :-) More
As a repeat customer, our experience with Wilde East Towne Honda was excellent. For the second time we worked with Brent Alexander who was very professional, knowledgeable and extremely fun to work wit Towne Honda was excellent. For the second time we worked with Brent Alexander who was very professional, knowledgeable and extremely fun to work with. He made our leasing experience fun enjoyable and worry-free. This was the second time dealing with Peter Bothe as far as financing the vehicle -- again great experience with Peter. Additionally, Phil Hogans was very instrumental in making this deal happen -- he was wonderful as well to work with. I would highly recommend Wilde East Towne Honda. This team of professionals will make your next purchase easy and enjoyable and you can be confident that you got the best deal. Great job! More
I was already sold on getting a Honda CR-V, but was very turned-off by the lack of flexibility and treatment received at other southern Wisconsin Honda dealerships. One played the game of moving money, pri turned-off by the lack of flexibility and treatment received at other southern Wisconsin Honda dealerships. One played the game of moving money, price of car or value of trade-in. At the other it was MSRP and no trade-in value. I had done enough research to know realistic prices and value of my trade-in, I know people in the business. When I came into Wilde Honda, I was met by Syed. I told him I wanted to talk numbers. I told him the vehicle I wanted EX-L with Nav, he came back with very workable numbers. As we continued to negotiate I got to meet Eric Henderson the new car manger. Both Syed and Eric dealt with me with honesty and respect. They did not play games. They provided a good deal on the new vehicle and a reasonable value for my trade-in. A win-win situation. The day of the closing we were pressed for time, both Karen and Steve made the tedious work of signing the financing, warranty papers a pleasure to get through. The professionalism of Wilde representatives we worked with was outstanding and greatly appreciated, we plan on spreading the word. More
I had a great experience. They really wanted my business. I felt appreciated and the process was a good one for me. Since buying my van in October I have been back many times for free car washes, business. I felt appreciated and the process was a good one for me. Since buying my van in October I have been back many times for free car washes, wiper fluid and great service. I highly recommend this dealership because the staff will work hard to make sure you are satisfied. Businesses that value their customers to this degree are hard to come by and that's why I will continue to drive to the East side of Madison to service my vehicle at Wilde. More
We went to Wilde East Towne Honda because of their used car inventory and competitive prices. Everyone we met was very friendly and our salesman Chris Landmann was easy to work with and did not come acros car inventory and competitive prices. Everyone we met was very friendly and our salesman Chris Landmann was easy to work with and did not come across as pushy. I trust that their service in the future will meet our expectations. More
Velislav really listen to my needs, one being I do not like to be "sold" too. I gave him my expectations and he was very respectful. I walked out with a perfect car for my family and I. like to be "sold" too. I gave him my expectations and he was very respectful. I walked out with a perfect car for my family and I. More
Since I had not needed to purchase a car in the last 12 years and had not enjoyed the experience the previous time, I was hopeful to have a better experience this time. The Wilde sales and service teams w years and had not enjoyed the experience the previous time, I was hopeful to have a better experience this time. The Wilde sales and service teams were excellent in meeting my needs, explaining everything and putting customer satisfaction first. Nathan asked where I wanted to start in discussing new car purchasing options rather than opening the conversation himself, which I appreciated because it meant neither of us lost time in the discussion. Working with Cory was like working with a friend or colleague, making the process comfortable and welcoming; never forgetting a name or a face. I highly recommend Wilde East Towne Honda for purchasing and service because they go the extra step for customer satisfaction. More
Initial Experience: My wife and I were looking at a Honda Odyssey and were ready to purchase if we could reach an agreement on price. Veli was kind and took us for a test drive. He then assumed the sales rol Odyssey and were ready to purchase if we could reach an agreement on price. Veli was kind and took us for a test drive. He then assumed the sales role and wrote down our "customer offer" to sign and take to his manager Shawn. This initially made me uncomfortable because a written and signed offer (even on scratch paper) can be accepted and forced by law. He insisted it HAD to be done, so I made sure the offer was something I could live with. Of course they wouldn't accept that so the sales manager Shawn returned with his "sales hat" on with an offer not far from the original asking price, so I said I would like to see his offer on a trade in. The mechanics had gone home already, so Veli made his own appraisal about $2,000 lower than a rough trade in value on NADA.com. We of course turned down that counteroffer and told him we would come back so the mechanics could look at it and give us a more accurate trade in appraisal. A few days later I emailed Veli and Shawn about coming in to have the mechanics look at the trade in and Shawn emailed me back and said yes come in. He failed to mention that he wouldn't be there and Veli had to deal with a completely different sales manager. After my trade in was appraised Veli came back saying "I have good news for you". He then spent the next hour pitching the leasing option on a brand new model. After I heard him out I told him I was not interested in leasing and asked him what the new trade in offer was and he said it was the same. I couldn't believe they conned me into driving back there to simply pitch me the leasing option, knowing their offer wasn't going to change. I sensed frustration from Veli that we were not accepting any of their offers and it made me very uncomfortable. I left there with a sense of relief knowing I didn't do business there because of the tricks they tried to play. Edit: After this review was noticed, I was contacted by the dealer and they acknowledged their miscommunication. They explained what happened on their end. I now do not believe they tried any "shady" tricks. They displayed professionalism in their apology and I expect they will make changes to prevent this issue from repeating. They care much about customer service and to be honest I would consider doing business with them in the future. Very classy management! More