Wilde East Towne Honda

Very easy to work with and a great buying experience. I had e-mailed Jerry Ortega about a used car a few weeks ago....My wife and I decided to go car shopping and were interested in a Honda Accord. We st I had e-mailed Jerry Ortega about a used car a few weeks ago....My wife and I decided to go car shopping and were interested in a Honda Accord. We stopped in to the dealership and talked to Jerry(because of the previous e-mail) We had done some homework, looked online and narrowed our vehicles down to a couple. Jerry pulled the vehicles up for us to drive and we actually didn't care for the cars that we drove. We told Jerry that we were going to the Toyota dealership and shop around.. We spent time there driving 3 cars, we still weren't satisfied... By this time, we decided to eat lunch..At lunch, I got back on line and found another Accord that had not been pictured yet...We went back to Jerry and my wife drove it..Fell in love with that car...We would and will recommend Jerry and also Karen in finance to anyone looking for a easy low pressure buying experience... Thanks Mark M More

Customer service could be better When I got there, I was walking around the lot looking at vehicles and 3 sales people were outside but did not come and help me. I had to go inside an When I got there, I was walking around the lot looking at vehicles and 3 sales people were outside but did not come and help me. I had to go inside and find someone so I could buy a car. I asked for a few to test drive, knowing for the most part what I was looking for. The sales lady didn't really "sell" me the vehicle. I feel like I sold it to myself and she gave me the paperwork. It seemed to me that we were just another number on her list. Once we got inside to start the paperwork process, she kept walking away saying she would be right back and it took forever for her to get back. I was not impressed with her customer service skills. Our finance guy, on the other hand, took great care of us and made friendly conversation with us. That part of the process went very smooth and quick. Overall, I would not recommend this place if you really need someone who is in depth and has knowledge of vehicles. If I weren't desperate and needing a used vehicle, I don't feel I would've gotten the service I needed. If you have one picked out before you get there, then you should be ok. More

Quite Pleasant Car Buying Experience I really appreciate the service they provided and it was a really wonderful and pleasant experience. I contacted the dealer on Friday and they were ve I really appreciate the service they provided and it was a really wonderful and pleasant experience. I contacted the dealer on Friday and they were very nice to reply to me about their condition of the car I wanted to buy. Because they didn't have that car in stock, they did their best to locate it for me, so I got my car on next Monday. They are very productive and responsible during my purchase, and I will certainly recommend this dealership to my friends. More

Easiest car buying experience yet! My lease was nearing the end and I had my eye on the new 2017 Honda CR-V. Josh immediately greeted my wife and I and listened to what we had to say. H My lease was nearing the end and I had my eye on the new 2017 Honda CR-V. Josh immediately greeted my wife and I and listened to what we had to say. He guided us through the car buying processes with no gimmicky sales tactics and provided excellent customer service. We ended up driving off the lot that day with a new car, happy with our purchase. Josh even called to check in with us to see if we needed anything a week later. Overall I would recommend Josh to anyone visiting Wilde East Towne! More

Excellent follow-up and follow through Our relationship started with Wilde East on line. Their response through Vance was excellent and when I visited the dealership Josh handled all of my Our relationship started with Wilde East on line. Their response through Vance was excellent and when I visited the dealership Josh handled all of my questions professionally and thoroughly. We decided to go through with the sale because we got the vehicle we wanted but also because the overall experience and atmosphere was as good as it gets. Karen in finance was great. Felt like just stopping in to say hi today because she was so friendly when we handled the paperwork. I'm still amazed I bought an extended warranty, but after discussing it with her I felt like it was the right decision. Of course I'll be happy to never need it. The follow-up has been even more of the same - ensuring we are satisfied and making sure any questions are addressed. We just had some purchased options installed today and Cheryl in service couldn't have been more friendly and interested. It's makes you feel pretty special when you pull in and someone opens your door and introduces themselves by saying your name. That shows they care and it is appreciated. After our options were installed I had a question about one of the features and Josh was prepared and took the time to ensure the feature was working properly and I understood how to use it moving forward. Everyone we have dealt with at Wilde East has been a professional. Doing the simple things well, recognizing people and enjoying what they do. Unfortunate to say but it's unusual these days. Keep it up! More

Best Car Buying Experience....EVER We've purchased many cars in our lifetime and this was hands down the BEST car buying experience ever! I was in contact with Josh over a few months an We've purchased many cars in our lifetime and this was hands down the BEST car buying experience ever! I was in contact with Josh over a few months and he kept just the right amount of contact with us. Never pushy. We were from out of town and handled everything via email and had a deal by the time we walked in the door. Once we got there it was another super experience. Friendly people throughout the dealership who valued our time as much as we do. From our experience with Josh, to the manager Peter, and Brent in finance, we had a fantastic experience. We would definitely make the trip to purchase a car from this dealership again based just on how we were treated. We have several Honda dealerships in our area and never experienced customer service as we did here. We'll definitely be back and share our great experience with others. Thanks for the great service! More

Easy,enjoyable experience Josh & his team made it quick & easy for me to trade in my old vehicle & drive off with a new CRV lease! I since sent my brother in law in & he also l Josh & his team made it quick & easy for me to trade in my old vehicle & drive off with a new CRV lease! I since sent my brother in law in & he also leased a new Accord from Josh! More

New car! My service today at Wilde was phenomenal. Bryar was an excellecent salesman who I personally think deserves a raise. He did what he could to work with My service today at Wilde was phenomenal. Bryar was an excellecent salesman who I personally think deserves a raise. He did what he could to work with me and make sure I left happy and in a great car. Overall I had a great experience. More

Same Day Test drive and purchase! I haven't gone to a dealership to purchase a car for over 10 years because I dread the experience; the haggling over price, high pressure sales techni I haven't gone to a dealership to purchase a car for over 10 years because I dread the experience; the haggling over price, high pressure sales techniques, and the TIME it takes. I was NOT looking forward to it. Imagine my surprise when just the opposite occurred! Chuck was professional, conversational, accommodating, and REAL. He helped make the experience UN-Dreadful, and actually pleasant. I was thrilled to drive my CRV off the lot just a few hours after my test drive. Efficient, painless, amazing experience. Thank you so much Chuck, you now have a repeat customer for life! More

Friendly and quick Laura was very friendly and responsive, and Chris was helpful while negotiating the price for the insurance, etc. Laura even helped me drive the car t Laura was very friendly and responsive, and Chris was helpful while negotiating the price for the insurance, etc. Laura even helped me drive the car to where I needed it to be. More