Wilde East Towne Honda

Made me feel like a customer not a number READ UNTIL THE END I originally bought my car from Wilde Toyota Milwaukee a year ago. I also bought a protection/service plan for my car as well. The plan was a hassle I originally bought my car from Wilde Toyota Milwaukee a year ago. I also bought a protection/service plan for my car as well. The plan was a hassle to use so I decided to trade it in for a prorated reimbursement. When I called Wilde Toyota Milwaukee to start the process I was transferred to their financial department. I left 2 voicemails as well as followed up with the receptionist who transferred me. When I told the receptionist, no one was getting back to me she said she would walk back, speak to someone, and let them know I was waiting on the phone and never received a call back. When she came back to the phone, she told me she is not in good with the finance department and couldn’t get them to take my call. I asked to be transferred to a manager whose name was Jason. After leaving a voicemail explaining the service, I was receiving and how frustrated I was that no one would return my call. HE ALSO DIDN’T RETURN MY CALL!!! Later that afternoon I called back from a different number got the same receptionist to transfer me and they FINALLY picked up the phone. The man was very rude once I told him I was trying to trade in my protection plan. He told me “good luck finding a dealership that will give me a State Odometer Disclosure” if I couldn’t find one, I would have to drive from Madison to Milwaukee just so they can look at the miles on my car. I Googled Wilde and found Wilde Honda on the eastside of Madison. When I drove in I expected to be treated the same as the Wilde in Milwaukee (technically you are the SAME COMPANY) However I was very wrong. I met a man named Mike Spellman who from the moment I stepped out of my car listened and cared about what I had to say. I told him about my recent experience with Wilde Milwaukee and what I was trying to do. He took me in to the Financial Manager and they helped me fill out the State Odometer Disclosure, mail it to the correct location and fax other necessary paperwork. I was in and out within 15 minutes. They made me feel like I was a customer not another number. I spent over $18,000 a year ago on my car with another Wilde and will NEVER GO BACK!! However, the first place I will be looking as well as referring family and friends is to Wilde Honda Madison East with Mike and his team. Words can’t describe how happy I was that I didn’t have to drive all the way to Milwaukee to get an odometer reading, but also to be treated like I mattered to them, and I didn’t even buy my car from them. Thank You Mike and all the staff at Wilde Honda Madison I met you guys are the REAL MVPs and defined what customer service is all about. THANK YOU THANK YOU!! -Sara More

Thank you, Tony for making my first new car purchase so enjoyable and easy! You being able to answer my questions was very much appreciated! enjoyable and easy! You being able to answer my questions was very much appreciated! More

Great first time buying experience! I would highly recommend weth. It was my first time purchasing a car through a dealership and I very much enjoyed it. Erik Lipp made the process very I would highly recommend weth. It was my first time purchasing a car through a dealership and I very much enjoyed it. Erik Lipp made the process very easy and explained everything very thoroughly. He is very honest and humble, I would highly recommend him! The reason I only gave 4 stars is because of my financing experience, just be careful with what you sign. Just because they say they will "explain" it well does not mean they will properly. Do your part to avoid miscommunication. Thank you weth, I hope this car lasts me a long time! More

Sam Carpenter was phenomenal with his patience, knowledge of our chosen 2016 CR-V, and ease with which he led us through the whole purchase process. He and staff stayed late in order to make sure we could ta of our chosen 2016 CR-V, and ease with which he led us through the whole purchase process. He and staff stayed late in order to make sure we could take our CR-V home that evening. We will definitely come to Wilde Honda for service, and for future purchases. More

Laura was an excellent sales representative. She helped me find what I was looking for and wasn’t over bearing at all. I would definitely use her again to help me find a car when necessary. me find what I was looking for and wasn’t over bearing at all. I would definitely use her again to help me find a car when necessary. More

Leticia and Karen were amazing. Went above and beyond to get me the car I wanted at the price I needed. It was very pressure free and I was able to leave the same day in my car. Couldn’t be happier. get me the car I wanted at the price I needed. It was very pressure free and I was able to leave the same day in my car. Couldn’t be happier. More

Outstanding experience purchasing 2019 Pilot! Working with Syed to purchase a new vehicle was the best experience imaginable. Knowledgeable, honest, and absolutely no pressure or haggling. A breat Working with Syed to purchase a new vehicle was the best experience imaginable. Knowledgeable, honest, and absolutely no pressure or haggling. A breath of fresh air after visiting the "other" Honda dealership in town. We will purchase all of our cars at Wilde in the future! More

A wonderful experience! We have not bought a car in 10 years and not really into cars, so I was not looking forward to shopping for a vehicle. Bryar Harper made the experienc We have not bought a car in 10 years and not really into cars, so I was not looking forward to shopping for a vehicle. Bryar Harper made the experience quite pleasant! He was very patient. He answered all of our questions and made sure we were comfortable with our choice. We would definitely recommend Bryar and Wilde. More

I usually don’t do reviews but I had to After the amazing service I received I went to Wilde East Towne Honda and had the best experience possible Dana was my salesman and he was amazing he was knowledgeable service I received I went to Wilde East Towne Honda and had the best experience possible Dana was my salesman and he was amazing he was knowledgeable he didn’t pressure me and he also let me know all of the best deals he was beyond incredible he knew the information like the back of his hand. I never met someone soo passionate about their job he made me feel amazing about the choice I made. I will definitely be recommending him to everyone I know! More

Complete, concise, there is a definite reason this guy sells 30 cars a month!! I’ve never met someone who knows more about a Honda in my entire life!! 100% come ask for this guy!!! THANK YOU DANA! sells 30 cars a month!! I’ve never met someone who knows more about a Honda in my entire life!! 100% come ask for this guy!!! THANK YOU DANA! More