Wilde East Towne Honda

Scheduled appointment & took off work? 2 hour wait Worst auto service I've dealt with, now on multiple occasions since moving to Madison 2 years ago. I wasn't going to complain after having to wait Worst auto service I've dealt with, now on multiple occasions since moving to Madison 2 years ago. I wasn't going to complain after having to wait twice as long as quoted from my first oil change, or when they tried to imply I needed transmission service when it was only elective. I didn't complain when they charged me $200 to remove an unknown wire coming from the ceiling from when the vehicle was purchased, and for "fixing" an issue with strobe headlights (they looked, but are clueless & threw their hands up). It has reoccured twice since, and it's always fun to drive around with electrical problems and flashing headlights! Now I've felt the need to make a profile, & whatever else review sites will be needed to spread awareness, after this latest disrespect. After scheduling an oil change a week in advance, and leaving work to accomodate a supposed 30min service, I arrive to be told I must wait an hour and a half past my scheduled service time or reschedule when I want to bring my vehicle in. That is not service. That is not business operating as normal with a customer. Please continue and read further reviews here, I wish I had before wasting my time, & the hard earned cash that should be given towards establishments that will actually provide you their quoted services instead of stringing you along in hopes of upcharges down the road. They'd like for their fish tank & electronic gizmo decorated waiting room to fool you. This establishment's focus is not you, or your vehicle's best interest; and they make it quite clear through their actions, dialogue, & horrendous service. More

poor experience with the lady working in the finance department. She zipped through the paperwork like she was in a rush to leave but overall happy with my Honda. Thank you Brandon M for answering all o department. She zipped through the paperwork like she was in a rush to leave but overall happy with my Honda. Thank you Brandon M for answering all of my questions and helping me get the best deal possible. More

Extremely helpful with mine and my mom’s needs for what car we wanted. Helped us understand the pricing and made the whole experience easy. car we wanted. Helped us understand the pricing and made the whole experience easy. More

Great car-buying experience Very excited to drive my new Honda Accord! Sam my salesman was very stress free and professional. Will definitely recommend Wilde to me friends and f Very excited to drive my new Honda Accord! Sam my salesman was very stress free and professional. Will definitely recommend Wilde to me friends and family! More

Professional, supportive, and not pushy! Brandon was great. He was not pushy and was very helpful in providing the information I needed to choose between two vehicles. He went to bat for me t Brandon was great. He was not pushy and was very helpful in providing the information I needed to choose between two vehicles. He went to bat for me to make sure the car I wanted was available. Highly recommend. Samir was very professional and competent, as well as supportive. He provided the information I needed to make good decisions about financing. More

Cheryl Romo is Great!She helped me above and beyond what I was expecting.She saved me money, ordered my part needed, delivered the part to my home & installed the part at my house!WOW! So Incredible, in the I was expecting.She saved me money, ordered my part needed, delivered the part to my home & installed the part at my house!WOW! So Incredible, in these uncertain times, to meet an employee that is willing to go this far out of their way to offer amazing and reliable Customer service. Definitely A Keeper! Thank You Cheryl Romo Sincerely, Kathleen Oyen More

Brandon was great to work with! He knew just what I needed when looking for my minivan! They were speedy with the turnaround time as well! needed when looking for my minivan! They were speedy with the turnaround time as well! More

Tony was amazing and great to work with. Tony was great to work with and made the whole process smooth. He was fun to work with. It was my first time purchasing a new car and I'd definitely g Tony was great to work with and made the whole process smooth. He was fun to work with. It was my first time purchasing a new car and I'd definitely go back. More

My First Truck! Brandon was very professional - was NOT pushy at all, I would recommend him to others! The finance portion was fast and easy. I love your faci Brandon was very professional - was NOT pushy at all, I would recommend him to others! The finance portion was fast and easy. I love your facility - it's clean!! Esp. your restroom, you can't say that about many establishments. More

Brandon was great to work with! He knew what I was looking for in a minivan and helped to fix a few imperfections to make it perfect! looking for in a minivan and helped to fix a few imperfections to make it perfect! More