Wiesner Hyundai - Service Center

If there is a NEGATIVE RATING, I would give this dealership that rating!!!!! I've always heard about car salemen being the worst people on earth. I never thought that extended to all parts of th dealership that rating!!!!! I've always heard about car salemen being the worst people on earth. I never thought that extended to all parts of the car dealership industry until my experience with WEISNER HYUNDAI. For years, I've brought my FORD and TOYOTA to a dealership for service. And for years, they have never given me cause to think them a bunch of dishonest human beings until my recent experience with WEISNER HYUNDAI. I brought my Sonata in for an airbag recall fix on Nov, 1, 2013. When we dropped it off, Jordan the service rep and myself did a walk around to note any body damages to the car. The only one noted was a scratch on the side of the car that I knew was there as I fell on the car with the car keys. They said it will take 3 hrs. We left. A few hours later I got a call from the service rep saying it will actually take more than that as one side will take as much as 3 hrs. So I was told to expect to pick it up later in the evening. Around 6pm, we didn't get a courtesy call, so my husband called. They couldn't locate the paper work. So we figured we would not get the car until the next day. Saturday Nov 3rd, I got a call from Jordan Silvernail around past noon to tell me the car was ready. We went to picked it up close to 2pm when they would close. I did not check the car, as I was used to having our Ford and Toyota serviced at the dealership all the time. And they always take good care of the car. Drove the Sonata home. The next day Sunday, we decided to wash our cars. We noticed this long line on the front bumper. On closer inspection, we saw a ding and scratch on the paint. As I was flying out to SF the next day for an entire week and my hubby was driving to LA that week, I called the dealership to let them know the problem and to tell them that as we were both out of town, we couldn't bring the car back that week. I spoke to PHILIP MARTINEZ, the service manager and he said to bring it in and he'll look at it. But that he could not really know for sure what he can do as we drove the car out of the dealership already (NOTE: you can already tell excuses coming up). Nov 11th, I brought it in. He checked it and offered me a "paint pen". He said there is nothing he can do about it as he couldn't know for sure if that happened at the dealership. That is a penny on a hundred dollar consolation fix! This is a 2012 Sonata barely driven, as I work from home. Unlike them, I am an honest person. If I did that myself, I woudn't go chasing after the dealership and have then fix it. But as I know for certain this was not cause by me, it is very frustrating to have this manger say there is nothing he can do. This was the first time we used this dealership in this small town, as we just recently moved to the state. But in Las Vegas, and the Bay Area, CA, we have always dealt with dealerships for our car service and never had an issue of coming out with a ding, dent or scratch, as was in this case. For them to allude that I am lying, that I do not appreciate. I filed a case with Hyundai Corp, paid $25 to file a complaint with the CCA. And I will spend time going to all consumer rating sites I can think of, to bring the word out about this dealership in TX! BEWARE YOU CAN NOT TRUST THIS SMALL-TOWN MENTALITY SERVICE CREW! If you do bring your business to this dealership, make sure you check your car TOP TO BOTTOM before leaving their lot. Otherwise, they will wash their hands of it. I know I am only one unsatisfied customer and it will barely ding their bottom line. But I want other people to be aware and not have the same experience as I did. More

Dropped 2011 Santa Fe off for oil change. Jordan called me & said I needed a new engine filter - I said to go ahead & put it in. He called back & said I needed the 30,00 mile service, I told him I had al me & said I needed a new engine filter - I said to go ahead & put it in. He called back & said I needed the 30,00 mile service, I told him I had already had it done; he said I had not. I told him to not do it. He called back a third time & said I had a nail in my tire & I needed a new tire as it could not be repaired- should he put a new one on - I said NO. Funny to me - the low tire sensor never came on before I took it in. I took my car into Discount Tire and they fixed the tire for FREE! Discount said there was a screw in my tire. Your service dept. is not qualified and/or crooked. I went through the same thing last year and had to pay for a new tire to the tune of $211. In Nov. of last year - brought in for a routine oil change - they even screwed that up. My car leaked oil for months. Had it in 5-6 times just to get that cleared up. Love my Hyndai - will never buy another due to your service. Very incompetent. More

I had a pretty good experience purchasing my car here... but not since. If you buy from here, do not get it serviced here. I have had nothing but nightmares here with the service department. They cannot get but not since. If you buy from here, do not get it serviced here. I have had nothing but nightmares here with the service department. They cannot get anything right. I had a couple of bubbles in my paint job and it took over a month to finally get this problem fixed right. Now, I take it in for a a speaker that is blown on the driver's side door. It did get fixed, but... now my center console lights do not work, along with the factory light kit, as well. I take it in for a simple speaker to be changed out in the door, and then all my lights do not work. Their explanation... we never would have messed with that; Instead of just fixing the problem. Also, everything was moved in my trunk when I got the car back, as well. No explanation, except that they would not have had to mess with the trunk. So, whatever you do, DO NOT take your vehicle here to have it serviced, even under warranty, because you will have more problems after you take it in, then before you did. I WILL NOT go back to this dealership for any kind of service work/warranty work, EVER!!! Also, they never have the same people working here. Every time you go in, there is always new faces. And not just one or two, several different people. And, a different service manager each time, as well. BEWARE!!! More

Used Hyundai Roadside Assistance to have vehicle towed to dealership. During transit or while on-site, windshield was badly cracked. Dealership directed me to the Hyundai claims dept, which ultimately deni dealership. During transit or while on-site, windshield was badly cracked. Dealership directed me to the Hyundai claims dept, which ultimately denied my claim b/c they couldn't find 'fault' with either tow company or dealership (neither side claimed responsibility). I am a loyal customer who has purchased 3 vehicles from that dealership, so I wanted this made right. I went to the dealership and talked to Michael Dixon, who was very supportive of my situation. He took pictures of the car, took copies of all my claim paperwork, and assured me he would follow up. The next day, Jose (Service Manager) called to advise Wiesner would take care of the windshield and they would work it out between tow company and Hyundai claims dept. 3rd party windshield firm came out and replaced windshield, billing Wiesner. I want to express my thanks to Michael and Jose and the Wiesner dealership in making this right for me and demonstrating that loyal customers still mean something. Because of this favorable experience with Wiesner, I will return to the dealership when I am once again in the market for a new vehicle. Thank you!! More

WE PURCHASED A HYUNDAI SONATA FOR OUR DAUGHTER ON APRIL 9TH. WE DID NOT GET A BOTTLE OF "TOUCH UP" PAINT WITH THE PURCHASE. I CALLED THE WEISNER DEALERSHIP, AND THEY SAID THERE WAS ONE IN STOCK AT PARTS C 9TH. WE DID NOT GET A BOTTLE OF "TOUCH UP" PAINT WITH THE PURCHASE. I CALLED THE WEISNER DEALERSHIP, AND THEY SAID THERE WAS ONE IN STOCK AT PARTS COUNTER. SO WE DROVE TO CONROE, ONLY TO FIND OUT THAT THE BOTTLE OF TOUCH UP PAINT WAS NOT ON THE SHELF. JOE URENA IN PARTS WAS EXTREMELY HELPFUL, HE TOOK DOWN ALL OF MY INFORMATION, AND ORDERED THE PAINT FOR ME. HE THEN MAILED IT TO MY HOME TO SAVE ME ANOTHER TRIP TO CONROE. JOE IS AWESOME & SHOULD BE COMMENDED FOR GOING "ABOVE AND BEYOND" THIS CUSTOMER'S EXPECTATION. THANK YOU. More