Wide World of Cars BMW

Great experience negotiating....and then it came time to take delivery. Not only did they refuse to let me use my trade toward my down payment, they took 2 weeks to send me the check and in the meantime so take delivery. Not only did they refuse to let me use my trade toward my down payment, they took 2 weeks to send me the check and in the meantime sold the car to another dealer and had it listed for sale! I had to remind them multiple times they never sent my check. They also forgot to order my license plates and even suggested I don't drive the car once the temp plates expired until they could get permanent ones - again forgot to do what they were supposed to do. When they arrived they were the wrong ones! Multiple emails to the general manager were not returned. Wide World BMW definitely appeared only interested in the sale, and could care less what happens after. As a first time customer who leased a $60k SUV definitely not the way I expected to be treated - I got better treatment from a Saturn dealer years back. Sales manager Joe Leung phoned after the fact (likely prompted by this review) and went above and beyond to make things right. Apparently the people who caused all of the errors in my case were "no longer with the company." He could have just ignored me like those before, but he valued customer service and loyalty and went out of his way to make things right. What happened should never have happened, but Joe restored my confidence and I would consider making my next purchase with Wide World. More

Between CT (where I live) and NY, I had any number of dealerships to purchase my BMW from. But after talking with Will Gallagher at Wide World BMW, I was sold on buying from him. He was knowledgable, fri dealerships to purchase my BMW from. But after talking with Will Gallagher at Wide World BMW, I was sold on buying from him. He was knowledgable, friendly and a pro. More importantly, he was eager to work with me on a deal. We were able to work out the whole deal in a few short hours and I didn't mind at all driving from CT to pick up my car. He continues to be helpful to me even after two months of the purchace. Thanks Will. More

Our dealer experience with World Wide BMW in Spring Valley New York was by far one of the best experiences we've ever been through. Billy Kabatsky was very kind, honest and willing to work with us no Valley New York was by far one of the best experiences we've ever been through. Billy Kabatsky was very kind, honest and willing to work with us no matter the circumstances. Billy also returned our phone call in a timely manner unlike other dealers we've been to didnt return our phone calls at all. We financed a 2006 BMW which is a very well built machine. Billy said that we would love this vehicle, and he sure was right. I would highly recommend this dealer, the staff is kind, friendly and all very professional. More

MY SALES PERSON WAS EXCEPTIONAL. I WAS ON THE VERGE OF CHANGING MY MIND, UNTIL TERRENCE HOLMES MADE MY DEAL VERY POSSIBLE. HE IS VERY PROFESSIONAL AND KNOWLEDGEABLE ABOUT HIS PRODUCTS. HE LIVES UP TO HIS CHANGING MY MIND, UNTIL TERRENCE HOLMES MADE MY DEAL VERY POSSIBLE. HE IS VERY PROFESSIONAL AND KNOWLEDGEABLE ABOUT HIS PRODUCTS. HE LIVES UP TO HIS WORD AND ASSURED ME NOT TO WORRY ABOUT ANYTHING. IF THERE WAS A DEAL TO BE MADE TERRENCE WAS GOING TO MAKE IT HAPPEN. HE WAS NOT PUSHY BUT ASSERTIVE IN HIS WHOLE BUSINESS INTERACTION. WE NEED MORE PEOPLE LIKE TERRENCE AND I WILL BRING HIM MORE CUSTOMERS AND FOR MY FUTURE SALES. I DO NOT REGRET MY PURCHASE. More

I've brought many cars over the years, but Manny has to be the best car salesman I have ever met and dealt with. He was very knowledgeable and friendly. He made me feel very comfortable and at easy. I neve be the best car salesman I have ever met and dealt with. He was very knowledgeable and friendly. He made me feel very comfortable and at easy. I never felt any pressure or felt like i was being rushed like alot of other dealerships. He helped and guided me thru the whole process of the car purchase. I would recommend him to any one looking for a car that that his dealership carries. It was truly a great experience for me. I will be looking for him for my next car purchase. Everyone I came across at the dealership was very friendly. I love this place. Thanks a million Manny!!!!! More

This is the best dealership that i have ever visited. I bought my car in form them about 2 months ago and decided to wait a bit before my review. Terrence was my sales person. He was very easy to deal with bought my car in form them about 2 months ago and decided to wait a bit before my review. Terrence was my sales person. He was very easy to deal with and he delivered on everything that we discussed with out a hassle. Their service department is the best that i have yet to experience. This is by far the best place to buy and service your car. Terrence is the easiest sales person that i have ever dealt with. As a result i referred them another customer who bought another car form him and she is just as happy with Terrence and the dealership as i am. More

I had been looking around the tri-state area for a pre-owned 3 series coupe sor some time. Billy worked with me to meet my needs and I was able to buy the car and complete the entire purchasing exper pre-owned 3 series coupe sor some time. Billy worked with me to meet my needs and I was able to buy the car and complete the entire purchasing experience and delivery of my vehicle in one day. More

Great experience. Rob was a pleasure to work with. I typically dread car shopping and this experience as truly quick and painless. Rob was honest and upfront throughout the entire process. I will be a r typically dread car shopping and this experience as truly quick and painless. Rob was honest and upfront throughout the entire process. I will be a repeat client! More

Joe was a pleasure to work with from test driving the car through setting us up after the sale and following up with us on how it was going with the new car. A true pro, he was knowledgable and extremely he through setting us up after the sale and following up with us on how it was going with the new car. A true pro, he was knowledgable and extremely helpful throughout a stressful new car buying process for us. More

Was very helpful and informative about the models, options and pricing. Service was great and the price was excellent. I would return here for future purchases. The selection is also wide. We got two, options and pricing. Service was great and the price was excellent. I would return here for future purchases. The selection is also wide. We got two, the 328xi and X3 both for a great price. More