Wide World of Cars BMW

I'm a newbie when it comes to leasing and Mr. Alan Himmelfarb made it easy and painless for me. I live in New Jersey and drove 20 minutes to Spring Valley NY and it was well worth the trip. He was pro Himmelfarb made it easy and painless for me. I live in New Jersey and drove 20 minutes to Spring Valley NY and it was well worth the trip. He was professional, friendly and easy to talk to. I would definitely recommend him. Will come back for my next lease. Oh, and thanks to Will also for processing the paperwork. More

Brian Waters was great to deal with. I shopped around my lease very thoroughly, and Brian was fantastic throughout the entire process - very professional, responsive via e-mail, and friendly. Additionally lease very thoroughly, and Brian was fantastic throughout the entire process - very professional, responsive via e-mail, and friendly. Additionally he gave us a great price on our car and didn't try to play any games whatsoever - this was a clear distinction compared to other dealerships that tried assumed we were ignorant by doing things like using an inflated money-factor on the lease. Brian was the _complete opposite_. We agreed on a spec, monthly payment, and out the door cost via e-mail. Once we got to the dealership, the deal was 100% what we agreed upon. Great all around. Brian will definitely be getting my business again, and I'd definitely refer anyone that needs a BMW to go to this dealer, and ask for Brian Waters. More

Emmanuel (Manny) St. Louis of Wide World BMW is an absolute pleasure to deal with. I just bought my second Certified Pre-Owned car from Manny and was, again, so impressed with his knowledge, professio absolute pleasure to deal with. I just bought my second Certified Pre-Owned car from Manny and was, again, so impressed with his knowledge, professionalism, genuine warmth and fair mindedness. In a time when "customer focus" is too often just a catch phrase that is quickly set aside when price negotiations begin -- or a thorny service issue arises -- Manny, and the entire sales and service team of this dealership, keep doing the things that earn the trust, gratitude and enduring loyalty of their clients. In short, Manny St. Louis embodies all that is so right about this dealership and when the time comes to buy another car I will not hesitate to bring my business to him and to World Wide. More

Kurby was great; worked with me to get the deal done and even drove my car to deliver it hours after closing!!!! Great people to work with and awesome pricing. even drove my car to deliver it hours after closing!!!! Great people to work with and awesome pricing. More

My search for a specific preowned 3-series with the interior and exterior color combination come to an end when I went to Wide World BMW. They literally had the car of my dreams with the best price and interior and exterior color combination come to an end when I went to Wide World BMW. They literally had the car of my dreams with the best price and mileage. Kurby and his Manager Joey went above and beyond to get me the best price on the car to fit my budget. They were courteous and professional from start to finish thus making my buying experience a pleasure. I highly recommend them as your first stop when purchasing a BMW as they will also be your last. Thanks Guys!!! More

I bought a BMW from Wide World in 4/2013. At the time there was a minor issue with the rim/tire. They agreed to fix the issue before I drove the car home and they did not. Being that I lived so far awa there was a minor issue with the rim/tire. They agreed to fix the issue before I drove the car home and they did not. Being that I lived so far away, I had to end up taking it to another dealer. Now I've had the car less than a year and the engine has a fuel injector issue. The car was less than 3 years old with less than 50k miles and these are the issues. Very disappointed in the product that was purchased from wide world. More

My excellent experience at the dealership was made even better by my fantastic salesperson, Manny. He was knowledgeable, patient, caring and not pushy at all. better by my fantastic salesperson, Manny. He was knowledgeable, patient, caring and not pushy at all. More

The service director Mike Jackson is the worst service I have ever been through in my entire life. As of this day I am going forward with my attorney and already made a report on BBB through his company tha have ever been through in my entire life. As of this day I am going forward with my attorney and already made a report on BBB through his company that owns Wide world. He overlooked the project of my car being fixed and tried to pass off a 100,000 dollar car that they damaged during service and 5 months later i still have no closure and the damage on my car is still as is the day they tried to bandage it up! Went in for service and car came out with a big dent on the front bumper and pushed in corner panel and broke headlight. Bill Caswell the service advisor at the time before Mike fired him to cover himself saw the damage and immediately told me he would have it fixed. Well long story short they did more damage then when they actually damaged the car. Bill was fired, my cars still not fixed and now its in the hands of BBB, BMW of NA and my attorney. Because of this experience and another, this is my 6th BMW and LAST ever. Thank you Mike Jackson! You have my phone number so if you want to talk then by all means, OR if you would like to meet in person I can accommodate that as well I assure you. This time you can't hold my car key "Hostage". More

My car buying experience has never been better. I've purchased seven cars and by far the service at WW BMW was superior to all my previous experiences. Mr. Moon Hasan was very knowledgeable and servica purchased seven cars and by far the service at WW BMW was superior to all my previous experiences. Mr. Moon Hasan was very knowledgeable and servicable as well as friendly and welcoming. He took the time to make sure I understood the details of the purchase and did not waste my time with unneccessary information and treated me with respect as a woman customer. This is where most dealers go wrong. I know about my cars before I purchase them and Mr. Hasan was also very knowledgeable and such a professional with a great personality. Thank you WW BMW, but a special thank you to Moon. I love my car!!! Best regards, Rosie DePietri 460 North Barry Avenue Mamaroneck, NY 10543 More

I have bought, sold, and traded-in plenty of cars/motorcycles over the last 8 years... to the point where I have lost track of how many. What can I say? I love cars and motorcycles. As a result cars/motorcycles over the last 8 years... to the point where I have lost track of how many. What can I say? I love cars and motorcycles. As a result of my experience, a lot of my friends and family often want me to go with them whenever they want to purchase a car. Inevitably, I've had to deal with plenty of dealerships... definitely more so than the average 30 year-old or any average person for that matter. God's honest truth, I can't think of one dealership I would recommend... at least in the Tri-State area where a lot of my selling and purchasing has transpired. That is until I went to Wide World BMW. This is the best dealership I have ever been to and I would highly recommend them to close friends and family. I've owned mainly Fords, Toyotas, Jeeps, and Hondas. I turned 30 a few months ago and decided that I would finally get a "luxury" vehicle. The last few months, I started walking into BMW and Mercedes dealerships. I worked in sales for 2 years of my life wearing a suit 6-7 days a week. I absolutely hated the work and wearing suits. So unless it's a wedding, I dress with whatever is most comfortable. A majority of dealerships I have walked in to, they either ignore me completely thinking I have no money. When they do talk to me they almost always steer me to their lowest end models: Honda Fit, Ford Fiesta, etc.. I never minded it and would just play along and work my way up to what I really wanted. A lot of people I've dealt with are shocked when they realize how much I actually make. Having worked in sales myself, I always thought it was a good idea to throw a curve ball to salesmen to make them realize that everyone is a potential customer, hence judge no one and always treat everyone with respect. I had been eyeing a brand new BMW X3 or a used BMW X5. Yes, they are feminine cars, but you know what... it's super comfy and luxurious. Living in Upper Manhattan, there was a slew of BMW dealerships at my disposal. I had visited 5 of them in Central and North Jersey and two Mercedes dealerships. I spent a good 1-1.5 hours in each one just walking in the showroom. One dealership in particular was in a very affluent North Jersey neighborhood. They had two customers outside the lot with salesmen. There must have been 4-5 salesmen inside. I was alone walking in the showroom. Not a single salesperson came up to me to ask if I needed help. These guys were worse than the non-luxury dealerships! At least the non-luxury dealerships said hello! Like I always have the last 2 years when I am close to pulling the trigger on a car, I go to truecar. The dealership with the highest reviews, gets first dibs. None of the BMW dealerships I had already visited that were within 15 miles of me made the list. Wide World BMW just happened to be the highest rated AND the best priced. Here is the funny part: I did NOT buy a BMW from Wide World... at least not yet. So why is this review here? This review is here to let people know that these guys are the real deal. Some employees write fraudulent reviews for their dealership to bump up their score. Not these guys, all the positive reviews you see on here are legit. Before I even walked in the dealership, I walked around the lot to check out what they had. I was greeted by Moon who asked me if I needed help. I told him that I was just looking around for now. Right there, I was already shocked someone even came out to help me based on my previous experience with luxury car dealerships. Moon said ok and went back inside. 15 minutes later, he came back out and asked what it is I was looking for so he could make my life easier and just show me what was in the lot. To make a long story short, we spent 3.5 hours sorting through the lot. The entire time I never felt pressured to buy! Buy! Buy! Just a cool and laid back attitude. It wasn't like there weren't any customers either. As I had already experienced at another BMW dealership, even if there are no customers, they still didn't even bother to approach me. So the fact that there were customers but Moon still took the time to show a bummy looking guy around for 3.5 hours, he definitely already had my respect for not judging someone. When it all ended, I just wasn't ready to buy just yet. I was still really torn between the X3 and the X5. Before I left, we discussed the possibility of trading in my current vehicle. He had asked me about it a few hours earlier, but I promptly told him I was planning on selling it myself to which he didn't really press forward about it until near the end. Moon asked me some questions about it. He kindly asked if he could have his guys check it out to give me a quote to how much they would offer. I told him that's ok since I wasn't ready to purchase yet, it didn't make much sense to get it checked out now, especially since I had too many personal items floating in the car for anyone to come in and look at it. Here's the most amazing thing. He asked once. I answered... and that was the LAST time he asked it!!! I'm in bizarro world!!! Typically, it takes another 20-25 minutes of telling a salesman, "No means no." Then... another first for me in all the dealerships I've ever gone to. Once I got up to leave I was waiting for the, "Before you go, just sit right there." Usually the manager comes in, then the other manager... they keep you prisoner for as long as they can (or as long as you can tolerate) and basically try and force you to buy a car. They essentially think if you test drove the car, they can get you to buy it. You walk out and you're a lost sale. Dealerships don't realize it, but this is why they make people miserable (aside from their overall sleaziness to try and rip you off at every turn). Pressure tactics I guess work or otherwise they wouldn't keep doing it. When I used to be in sales, I was always of the opinion that pressure tactics will get you a customer for a day at the risk of that same customer being dissatisfied after the dust settles. You treat a customer with respect, patience, and make them as comfortable as possible... you gain a customer for life. Even if a customer does not buy something from you, when their family or friend may need your service at some point they can say, "You know, I know this really awesome sales guy." To me it's the ultimate win-win situation, a person who doesn't buy anything now is not just a potential customer in the future, but is a perfect referral. So first impression better be your xxxx best because it will be the last impression. Once I got up, I was just waiting for that dreaded line to tell me to sit down so the manager can come and talk to me. To my utter shock and disbelief, it never happened. Moon gave me his card and just said, "Well, I completely understand. If you have any other questions, don't hesitate to contact me. I'm almost always here. I hope this was a good experience for you so we can have your business some day." He shook my hand and said good-bye. That's it... done. Just in total disbelief that in the 8 years of wheeling and dealing, there is a "good dealership" out there. As they always say though, it's not how you're treated before you buy car... it's how you're treated after. That will be the true judge of how good this dealership really is. When I do make my decision to get a BMW, these guys without a doubt will get the first serious offer from me because of the respect they showed me. I will report back here on my experience dealing with them once that day comes. Bar none, best dealership I've ever dealt with in the Tri-State!!! More