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Wide World of Cars BMW

Spring Valley, NY

4.0
1,125 Reviews

125 East Route 59

Spring Valley, NY

10977

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Showing 1,125 reviews

September 01, 2011

Emmanuel was very curtious, professional, and very knowledgable. I had a great experience. Manny took his time to explain everything and more and had a lot patience because I asked a lot of question More

by AshleyKar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emmanuel Saint Louis, Emmanuel Saint Louis
July 29, 2011

The Pre-owned center is amazing! Billy and Manny are so considerate and helpful. They both do anything possible to assist you in any way possible. Great service and great prices. More

by dfoulds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny & Bill, Emmanuel Saint Louis
July 27, 2011

Buyin gthis car was such a pleasant experience! From the first phone call to Fabio Gomez inquiring about the CPO vehicles through the purchase (with Billy Kabatsky), I was very comfortable working with this More

by TeriF24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabio Gomez, Billy Kabatsky, Manny, Emmanuel Saint Louis
July 11, 2011

William was awesome!! We had a very unique situation that took some and it took some time for us to work out a deal and he was very patient, tenative and thorough. He is an excellent Salesman and an asset to More

by chriscass
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Galleger, William Gallagher
July 08, 2011

These two gentlemen helped us out tremendously. They were extremely polite, friendly, and genuine. These guys were professional and honest in selling us a bmw. The car was flawless, Murray provided us with a More

by Angeleyes330
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Murray, Ahmed Ali
July 07, 2011

I went to wide world Bmw to see about getting a pre owned Bmw. I sat down with Fabio and Billy and explain what I wanted and the budget that I was working with, they got me the car that best suit my needs an More

by christopher321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
fabio,billy
July 01, 2011

It is July 1, 2011. This dealer has been advertising a 328xi coupe with 30k miles and a 6 speed trans since feb. The car is in the ad every week. Call them and ask if the car is in stock. They will tell More

by skihowie
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Pre owned sales manager
Jul 06, 2011 -

Wide World of Cars BMW responded

To Whom It May Concern: I am deeply concerned by your recent review of Wide World BMW in regard to your search for an advertised 328XI Coupe. Our dealership prides itself on our commitment to providing high quality customer service. While I regret that your experience was less than satisfactory, I would like to use this opportunity to work with you to resolve any issues you may have encountered with us thus far, as we strive to improve our overall customer experience in the future. On that note, I would appreciate any details you can provide me with regarding your initial inquiry about this vehicle; including the stock number and/or VIN on the car. I would also be interested in knowing who you initially spoke with on the phone, as well as the sales person you met while visiting our dealership. If your discontent stemmed from an ill-informed Client Advisor, this is certainly a matter we need to address to avoid any future problems or misunderstandings. Moving forward, I would like to inform you that we do currently have several 3 Series with 6-speed transmissions in stock. While I am uncertain of the date you originally called us, I can tell you that a couple of the following vehicles have been on our lot since March of this year and, as of the writing of this letter, all of the cars listed below are still available for sale. 1. Stock #: P6747, 2008 BMW 328XI Coupe, Sparkling Graphite Metallic (In stock since 3/31/11.) 2. Stock #: P6745, 2008 BMW 328XI Coupe, Titanium Silver Metallic (In stock since 3/23/11.) 3. Stock #: P6755, 2008 BMW 328XI Sedan, Monaco Blue Metallic (In stock since 4/05/11.) 4. Stock #: P6818, 2008 BMW 328XI Sedan, Black Sapphire Metallic (In stock since 5/04/11.) Again, I would like to offer you my sincerest apologies that you were not shown any of these vehicles during your visit to Wide World of Cars. With your help, we intend to delve into exactly why that happened to ensure that the same mistake does not occur again. In an effort to get off to the right start, I would like to personally invite you back to our dealership so that I may show you these automobiles myself. I look forward to meeting you and to hearing your views on how we might better serve valued patrons, like yourself. Sincerely, Brian Sorce General Sales Manager Wide World of Cars, BMW (845) 425-2600 Ext. 359

June 29, 2011

I gave this dealership a great rating because the experience I had there was successful. I ended up getting the car I wanted because the people there were able to help me with exactly what I was look More

by ricka141
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny, Dave, Emmanuel Saint Louis
June 27, 2011

Great Experience. Manny was really great and co-ordinated very well. I had been to many DealerShip in NY as I was looking for a used Car, but but was great working with Manny AT Wide World BMW. I would defin More

by sohamjethara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny, Emmanuel Saint Louis
June 25, 2011

i had a great experience at wide world. i've had past experience at Park Aven, DiFeo & Prestige and World Wide is by far the best experience i've had. thanks to James and the whole team for a fantastic More

by novack721
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Remo
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