Wickstrom Ford
Barrington, IL
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Friendly, knowledgeable, professional. Great sense of humor! Found a car that was perfect for me in a very short amount of time. Was able to close deal in one evening. RECOMMEND THIS DEALER! humor! Found a car that was perfect for me in a very short amount of time. Was able to close deal in one evening. RECOMMEND THIS DEALER! More
What stared off as a mess of a day turned into me loving this dealership. I purchased a used 2008 Navigator brought it home and the next morning it didn't start. I called them up ready for a fight and they this dealership. I purchased a used 2008 Navigator brought it home and the next morning it didn't start. I called them up ready for a fight and they were so nice I couldn't couldn't be mad. They fixed it on there dime the same day, paid for towing and drove it back to my house after hours. They were so kind and accommodating I would send all my friends and family to them. Thank you for everything Wickstrom. More
I have recently just purchased a car from Wickstrom and was very pleased with the entire transaction. I was greeted by the salesman, Eugene Hernandez, who I dealt with the entire time. He was extremely p was very pleased with the entire transaction. I was greeted by the salesman, Eugene Hernandez, who I dealt with the entire time. He was extremely professional and I felt comfortable the whole time and did not feel as if he was rushing me in order to simply make a sale (unlike most dealers/salesmen). He showed me several vehicles and did not pressure me. I was very satisfied with Eugene's service and am definitely looking forward to going back to him for my future purchases. Car dealers need more salesmen like Eugene. More
I bought a used 2007 Honda civic te car was priced great!! Eugene was very nice and friendly and just fun to talk about with cars and everyone there just made the buying experience good and relaxing!! great!! Eugene was very nice and friendly and just fun to talk about with cars and everyone there just made the buying experience good and relaxing!!! More
I just made my first purchase at Wickstrom Ford and it was the best car purchase transaction I've had in the last 20 years. They had a great assortment of the car I was looking for. The salesman, Jamie was the best car purchase transaction I've had in the last 20 years. They had a great assortment of the car I was looking for. The salesman, Jamie Weinberg was very knowledgeable and took the time to show show me several cars they had in stock. One I had decided on which car, they offered me a fair price and made the transaction go very smoothly and quickly. More
Wonderful experience. Very good customer service. Knowledge was amazing. Referral came from a local friend and was not disappointed. Meeting Eugene and his finance manager Pat made the process easy f Knowledge was amazing. Referral came from a local friend and was not disappointed. Meeting Eugene and his finance manager Pat made the process easy for me since I do not purchase many cars frequently. Eugene was knowledgable with all the vehicle options and features and Pat worked wonders on getting my paperwork done fast and easy!!!!! Will always refer! More
The amount of used and pre-owned cars was amazing and Eugene did a tremendous job of meeting all of our expectations. He was friendly, courteous, and allowed us ample time to make up our minds about whi Eugene did a tremendous job of meeting all of our expectations. He was friendly, courteous, and allowed us ample time to make up our minds about which car we wished to purchase. We will definitely go back to Wickstrom again to purchase a used/new automobile. More
My 2004 Mercury Grand Marquis developed an electrical problem that other dealers' service departments really downplayed as easily repaired . Turned out the recommendation was way off the mark. Wickstro problem that other dealers' service departments really downplayed as easily repaired . Turned out the recommendation was way off the mark. Wickstrom is at the far end of my reasonable convenience area, but near a former place of employment. Previous use of this service department was always superior and was the reason I came back for this repair. Frank Oswald was extremely helpful. My auto was quickly and satisfactorily repaired. I am pleased to give Wickstrom my highest rating, and would recommend Wickstrom to family and friends. William T. Hepperle More
What a pleasure!! I can only hope that my experience with Wickstrom is a sign that car dealerships are changing their old ways of doing business and are becoming more customer oriented and willing to listen Wickstrom is a sign that car dealerships are changing their old ways of doing business and are becoming more customer oriented and willing to listen to their customer. My experience began with Brandon on 3/16/2012 and he was patient, knowledgeable, and more than willing to answer our questions. We test drove two vehicles, and never once was I pressured to make a decision on the spot. Brandon follow-ed up with on Saturday, and on 3/19/2012 we returned to the dealership to review addtional options with Brandon. Again, no pressure to buy and he willingly answered my many questions. At the end of the day, partially because there was no pressure, we ended up purchasing a new Ford Taurus. The trade amount offered was fair, and even when Brandon got his manager Joe Frederick involved, it was only to introduce him to us and never once did Joe put any pressure on us. He did make himself available if we needed his help, but ultimately that was not required. When dealing with the numbers, Todd was able to get us a finance rate less than we had been able to find on our own, a nice way to complete a win/win situation for all. In my many years of purchasing vehicles, I typically left the dealership feeling "dirty". When I left Wickstrom, I could not have felt better. Thanks to everyone on their staff. More
I have been working with Wickstrom Ford for my car needs since 1996. For that entire time and throughout the organization, from sales and service to the owners, I have been treated professionally and fairl since 1996. For that entire time and throughout the organization, from sales and service to the owners, I have been treated professionally and fairly. Wickstrom has demonstrated a high level of ethics, personal involvement, service and tenacity in perfect balance to provide the vehicle and value that keeps me coming back. As a bonus, Wickstrom is highly involved in the community. Now my kids are grown and they are returning to Wickstrom with my encouragement…we refer to our salesman, Brian Powell as "our family car guy".. 'Nuf said! More