Wickstrom Ford

Bad place to buy used Wickstrom Ford sold me a 2010 F350 for $18800 that the emission system was removed. It also has a hole in the radiator. Wickstrom Ford did not disclos Wickstrom Ford sold me a 2010 F350 for $18800 that the emission system was removed. It also has a hole in the radiator. Wickstrom Ford did not disclose either of these Major problems, and is claiming AS-IS and will not offer ANY support. The radiator is estimated to cost $2000 to repair. The missing emission system is estimated to cost $5000-$6000.00 to replace. The business manager Ryan Dicken has offered me nothing but false information, excuses and lies. Ryan told me that it's legal to remove emission systems. Ryan also told me that it is legal to operate this truck on the road with the emission system missing. Ryan also went as far to lie to me and tell me that the truck came that way from the factory, anything to avoid any responsibility on their behalf. The fact is that it is against Federal law to tamper with or remove emission systems and it is also illegal to operate a motor vehicle on the road with tampered emissions... Even if your state or county doesn't have any emission requirements... It's still a Federal requirement for all 50 states and their counties within. The build sheet from the factory associated with the VIN number clearly shows that the truck came from the factory with a 50-state legal emission system, which Ryan could have easily confirmed. This truck is only able to legally operate off-road. The owner Richard Wickstrom sent me a note the day after my purchase hoping that I received a "5 star buying experience". I have tried to contact him 4 times since and still have not received any replies. When buying a used vehicle from Wickstrom Ford... Ask yourself if you're willing to be cheated, lied to and ignored, or if you would rather take your chances elsewhere. Because if it's happening to me, it could happen to you! More

Lack of Service follow through and poor customer service!!!! Would not buy a matchbox car from this dealer and definitely will not go back for service on mine again. Took my Lincoln MKS in for service and was ex Would not buy a matchbox car from this dealer and definitely will not go back for service on mine again. Took my Lincoln MKS in for service and was extremely dissatisfied with customer service and especially the service technician Erik involved with my repair. Trying to get a hold of anyone in service, let alone my technician Erik was next to impossible and lack of any type of communication, support and unkempt promises is the reason I am writing this review. I really have never left reviews, let alone a negative review for any company, but Wickstrom handled my repair so poorly that I am willing to take time to warn others regarding their lack of customer care. So, beware!!!! Mark More

Kelsey on the Lincoln side is a absolute pleasure to work with, she is extremely knowledgeable and genuine. I can honestly say this is the first time I actually enjoyed going to a car dealership. I have alre with, she is extremely knowledgeable and genuine. I can honestly say this is the first time I actually enjoyed going to a car dealership. I have already referred multiple friends and family to her and the Wickstrom team. Thanks again! More

Eric Koch was very helpful and made the buying easy and stress free! Always kept me up to date on the statues of the car, had great communication! Everyone at Wickstrom is nice and helpful will definitely stress free! Always kept me up to date on the statues of the car, had great communication! Everyone at Wickstrom is nice and helpful will definitely go back to purchase another vehicle in the future. More

1st time customer. What a great experience! Thanks to Kelsey, Rob and Patrick for making our car leasing experience so effortless. Kelsey was so thorough in explaining and demonstrating every as Thanks to Kelsey, Rob and Patrick for making our car leasing experience so effortless. Kelsey was so thorough in explaining and demonstrating every aspect of our Lincoln Navigator. She is not only professional, but excels at putting the customer at ease with her friendly manner. More

Great service, courteous, has always been a great experience All the service advisors have always done a good job. I let Frank Oswald know I was leaving for an extended vacation and he went out of his way to acc All the service advisors have always done a good job. I let Frank Oswald know I was leaving for an extended vacation and he went out of his way to accommodate me even with a short deadline. He really went out of his way and I thank him and Wickstrom. More

Kelsey was a pleasure to work with I would definitely recommend her and the Wickstrom group for any of your vehicle needs! They were professional and pleasantly unlike the other dealers I would definitely recommend her and the Wickstrom group for any of your vehicle needs! They were professional and pleasantly unlike the other dealers I visited. More

Best dealership! We just got our brand new MKZ from Josh Reed! He was professional and very knowledgeable, couldn’t ask for a better experience! Thanks guys! We just got our brand new MKZ from Josh Reed! He was professional and very knowledgeable, couldn’t ask for a better experience! Thanks guys! More

Great Experience Josh Reed was absolutely awesome! His knowledge and professionalism were above and beyond. Wickstrom has to be the best dealership I have ever done bu Josh Reed was absolutely awesome! His knowledge and professionalism were above and beyond. Wickstrom has to be the best dealership I have ever done business with! More

Best experience buying a new Ford Great experience at Wickstrom!! first time buying from them and it was amazing the way they treat me, super friendly and kind. Many Avila was my s Great experience at Wickstrom!! first time buying from them and it was amazing the way they treat me, super friendly and kind. Many Avila was my sales person and he was great very helpful, I won’t doubt on recomen him to anybody that is planning to buy a vehicle from Wickstrom. More