Wickstrom Ford
Barrington, IL
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I just purchased a new F150 last week. My experience with Wickstrom and specifically with Michael K was very positive. This vehicle was ordered about two months ago and throughout the ordering and waiting Wickstrom and specifically with Michael K was very positive. This vehicle was ordered about two months ago and throughout the ordering and waiting process Michael K was incredibly knowledgeable, professional, and overall great to deal with. Michael is a car enthusiast and is very knowledgeable regarding mechanical and technical aspects of the ford lineup as well as overall auto knowledge. Throughout the process he kept me up to date via text messaging and occasionally a phone call regarding any questions I had. On delivery day, the actual sale was as easy as could be. All the paperwork was set up electronically so when I stopped in it was just a matter of signing on a tablet. The whole sale was completed in probably less than 15 minutes. After that, Michael took over an hour sitting with me in my new truck and thoroughly going over all the systems (there are a lot with all the trailer tow tech systems, nav, bluetooth, lane assist etc...) and any questions I had. Overall, I couldn't be any happier from start to finish and I would definitely recommend asking for Michael to work with. The only critique I have is that the dealership itself in my opinion could use a little updating aesthetically inside and out, a nicer customer lounge and amenities, to reflect a more upscale image. Just my opinion but it doesn't change the overall product and service I received. Thank you Michael K and Wickstrom Ford More
I had a great experience while buying my new Lincoln at Wickstrom and the process was really smooth, no hassles! AJ was a great salesman to work with. He was very honest and took the time to help me find t Wickstrom and the process was really smooth, no hassles! AJ was a great salesman to work with. He was very honest and took the time to help me find the right car that I wanted. Definitely recommend. More
My husband and I had a wonderful Experience at Wickstrom. Our salesman was Nathan and he made the entire process seamless. Nathan was knowledgeable, patient, and kind. We felt he answered all of o Wickstrom. Our salesman was Nathan and he made the entire process seamless. Nathan was knowledgeable, patient, and kind. We felt he answered all of our questions and steered us in the right direction. We never felt pressured and we're very confident in our final decision. More
Nathan was a wonderful salesman. He was very refreshing from the usual I was receiving at other dealerships. He was very accessible and communicative. Nathan answered all my questions and steered me in the from the usual I was receiving at other dealerships. He was very accessible and communicative. Nathan answered all my questions and steered me in the right direction! I will be back. More
My experience at Wickstrom Ford was 5 star. Michael Kajdanowski my sales rep, is easy to do business with. He answered and followed through on all of my questions and concerns. He always responded to m Kajdanowski my sales rep, is easy to do business with. He answered and followed through on all of my questions and concerns. He always responded to my phone calls and emails. His Sales Manager Pat Duval was a great help when dealing with Covid related production delays and being moved from a 2021 to a 2022 F-150. Most importantly honoring the original pricing agreement. I believe this is a great start to becoming a loyal Wickstrom Ford customer. More
I’ve been a Wickstrom customer for many years but won’t be going back. We are at the height of a pandemic, and less than half the service staff was wearing a mask when I was there today! It looked the sa be going back. We are at the height of a pandemic, and less than half the service staff was wearing a mask when I was there today! It looked the same on the Sales side. No way am I going to willingly going to use a business with such callous disregard for the safety of their staff and customers. More
This is my second vehicle from Wickstrom. The staff is always so friendly and helpful. Both of my transactions have been smooth. Robinson helped me with my current vehicle. He went out of his way to ensur always so friendly and helpful. Both of my transactions have been smooth. Robinson helped me with my current vehicle. He went out of his way to ensure the vehicle I chose was to my liking. He personally had my vehicles windows tinted for me and made my Lease run as smoothly as possible. I live 30 miles from this location and I do not mind returning due to the exceptional customer service the staff provides. More
The people in the dealership were very helpful and made us feel welcome. There was no pressure and only respected our wishes. We are the 3rd family members to purchase from Wickstrim and are completely h us feel welcome. There was no pressure and only respected our wishes. We are the 3rd family members to purchase from Wickstrim and are completely happy with the result. More