Wickstrom Ford

Go see Robinson in Ford Sales. . he is very patient and takes his time through out the sales process! The days of being at the dealership for a few hours is over.. once we found the . he is very patient and takes his time through out the sales process! The days of being at the dealership for a few hours is over.. once we found the right vehicle then we were in and out within the hour! Thank you so much to the Wickstrom Team.. we LOVE our new Escape! More

Great dealership to purchase a vehicle. I worked with AJ and he explained the whole process of buying an 2023 explorer ST. When I ordered it in June, I expected it to come in 4 months and i I worked with AJ and he explained the whole process of buying an 2023 explorer ST. When I ordered it in June, I expected it to come in 4 months and it came 2 1/2 months. A very nice vehicle and comfortable. Thanks again to AJ More

I had a great experience purchasing a new car at Wickstrom. My salesperson Alex Lopez kept me informed throughout the process. His communication and customer service were both excellent, and I would Wickstrom. My salesperson Alex Lopez kept me informed throughout the process. His communication and customer service were both excellent, and I wouldn't hesitate to go to Alex and Wickstrom again. Thank you! More

My experience was excellent! Robinson Logue was the best sales person I’ve ever had the pleasure of working with! Things went smoothly. He was willing to work with me to get the Robinson Logue was the best sales person I’ve ever had the pleasure of working with! Things went smoothly. He was willing to work with me to get the car that I wanted .seamless transaction. Robinson is thorough friendly very informative and was well-versed on all of the cars’s features. I Highly recommend Wickstrom and highly recommend Robinson Logue.!!! More

Even though we purchased a different make of vehicle, our original search for the right car, and test drive with Michael was excellent. He was attentive, personable and not "sales aggressive ". When it's tim original search for the right car, and test drive with Michael was excellent. He was attentive, personable and not "sales aggressive ". When it's time for our next vehicle replacement, we will definitely come back to this dealership and ask for Michael! More

I ordered a vehicle from Robinson and he was very patient with us throughout the process. Once we pulled to trigger to order the vehicle, he kept us updated and was very responsive to questions. Once the car with us throughout the process. Once we pulled to trigger to order the vehicle, he kept us updated and was very responsive to questions. Once the car came in he had us in and out within an hour. Best car buying experience I've had and we will be going back for our next. More

Had the pleasure of working with Nathan, who made buying a car easy and fast. Will be back for when I need service or another car! a car easy and fast. Will be back for when I need service or another car! More

I purchased a used Navigator from Wickstrom Lincoln, as an out-of-state buyer. Unfortunately, I've had a terrible experience with the sales manager, an overall lack of professionalism from him, and a lack an out-of-state buyer. Unfortunately, I've had a terrible experience with the sales manager, an overall lack of professionalism from him, and a lack of engagement from any member of senior leadership, even upon my requests to speak with someone else. The vehicle stated 19,xxx miles, and stated it is a Certified Pre-Owned vehicle. Wickstrom voided the warranty, by applying a leather treatment to the rear seats, which is now flaking off. A sales associate confirmed a treatment was applied, which did not cure properly. I sent Wickstrom a video of the issue and my local dealer confirmed there was a third-party leather repair, which has voided the warranty. Wickstrom has never acknowledged my questions about the seat or even the video, they have ignored it in an effort to avoid it. There was a full vehicle vibration, confirmed by my dealer to need 4 new tires. A Wickstrom service record states a vibration from their tech. Wickstrom agreed to pay for the tires and spoke with my dealer to confirm the repair and that they would reimburse me for 4 new tires. After the tire installation, the Wickstrom sales manager refused to reimburse me. They agreed to pay for the tires initially and stated that was all they would do. When I asked how we would resolve the interior issue, they suggested the deal was tires and that was it. They felt that paying for tires would ignore all the other issues, for a vehicle they have serviced since new, and sending through the CPO process, which still needed many repairs. They voided a warranty and will not acknowledge it. I have been an informed, professional consumer, leaning on them for resolution, reaching out to senior leadership, asking for someone other than the emotional sales manager to contact me; I had enough of his threatening, yelling, arguing, instigating phone calls, and informed senior leadership of this. Wickstrom leadership has made no attempt to resolve my concerns. More

This was our first time purchase from Wickstrom, excellent experience. My sales representative A J Soderholm was exceptional. Made the buying process smooth and helped me select the right vehicle excellent experience. My sales representative A J Soderholm was exceptional. Made the buying process smooth and helped me select the right vehicle that met my needs. Wickstrom is now my dealer of choice More

First car purchase ever and I chose this dealership. Nick Gerling was very helpful and after licking the right car had me out of there way faster than anticipated which was awesome. You hear stories tha Nick Gerling was very helpful and after licking the right car had me out of there way faster than anticipated which was awesome. You hear stories that most dealers hold you for hours. More