Wickstrom Ford

I so appreciate dealing with Mark McCarthy, he has been wonderful to a widow who I am.......always concerned that I am treated well and quickly. When your husband passes away you need someone who will loo wonderful to a widow who I am.......always concerned that I am treated well and quickly. When your husband passes away you need someone who will look out for you and make sure the car needs are taken care of that this what Mark has done in the last year and a half and I have had some unusual happenings. So I truly want to Thank Mark for keeping me safe. More

Michael Kajdanowski helped me buy my new SQ5 from the comfort of my home. Drove up to Chicago to pick it up and I was in and out. Not only was he responsive and helpful but was also attentive to my s comfort of my home. Drove up to Chicago to pick it up and I was in and out. Not only was he responsive and helpful but was also attentive to my specific needs. More

Great experience. Quick and easy. I highly recommend going to Wickstrom for your next Ford, Lincoln, or Jeep purchase! Ask for Rae, she was great. Quick and easy. I highly recommend going to Wickstrom for your next Ford, Lincoln, or Jeep purchase! Ask for Rae, she was great. More

We purchased a Ford Explorer from a different dealer about 18m ago. It was a factory reconditioned vehicle which we were assured had completely resolved the issue. Wickstrom were the nearest dealer to u about 18m ago. It was a factory reconditioned vehicle which we were assured had completely resolved the issue. Wickstrom were the nearest dealer to us and when we identified an issue with the paint we were initially pleased with the support provided. Since then, this vehicle seems to have had perpetual small quality issues (seat cover not fitted correctly, window switch covers had the silver coating peel off and other similar type issues). However, although I have had the vehicle serviced only at Wickstrom since then, I have subsequently found that one of the gas bonnet struts had a fitting broken (presumably by them as it was not broken when the car was purchased and they have been the only service centre to open the bonnet). The wing mirror has also lost its settings and has to be reset every time we get into the vehicle. More importantly, the rear camera has an intermittent fault that has affected the whole series of this vehicle and the manufacturer has taken 18m to acknowledge and now find a solution that is a recall for all similar models. I took the car into Wickstrom about a month ago and Mark booked a service call but did not provide any clarification on what they proposed to do or cost. As such, my wife took our car into the dealership today and was treated like an idiot as well as charged $189 for a diagnostic checkup for a known problem that has been a problem well before our warranty period passed. I wish to warn other owners that if you happen to purchase a dud vehicle, then Wickstrom will use the opportunity to charge you at every opportunity and let you know after they do the work rather than give you the option. Rather unsurprisingly, the wing mirror issue is now worse since they ran their diagnostics than before they did (it now happens with all the seat positions rather than just the one that was previously affected!) I for one will never use them again!! More

A.J. Soderholm made the car-buying experience great. Highly recommend working with him for all your new vehicle needs. Highly recommend working with him for all your new vehicle needs. More

Worked with Mike K on getting into a brand new F150, Mike went above and beyond to make sure my needs were met without breaking the bank! went above and beyond to make sure my needs were met without breaking the bank! More

Danny was great help . I was out of state and he went above and beyond .Would recommend him for anyone looking to purchase.Rob was also great help with financing questions. I was out of state and he went above and beyond .Would recommend him for anyone looking to purchase.Rob was also great help with financing questions. More

AJ was great to work with. He got me into the perfect Ford for me. He got me into the perfect Ford for me. More

The 2024 Ford Edge is the 5th ford we have bought from Wickstrom and the 2nd from Manny Avilla. What a pleasure. He was very thorough in explaining everything. Erwin and Carol Peterson. Wickstrom and the 2nd from Manny Avilla. What a pleasure. He was very thorough in explaining everything. Erwin and Carol Peterson. More

I have purchased several cars from Woody, and he has been nothing short of amazing! The entire staff at Wickstrom is a pleasure to deal with. Will be back to see Woody for our next one! nothing short of amazing! The entire staff at Wickstrom is a pleasure to deal with. Will be back to see Woody for our next one! More