Wickstrom Ford

My car buying experience at Wickstrom Ford, Barrington Ill. On 3-18-2024, I started looking for a small pickup truck that would fit in a small parking space in my condo's underground garage. I chose tw Ill. On 3-18-2024, I started looking for a small pickup truck that would fit in a small parking space in my condo's underground garage. I chose two vehicles to look at. First choice was Ford Maverick, the second distant choice Hyundai Santa Cruz. I soon found out that Maverick became the elusive Leprechaun. I visited 7-8 dealers in N-NE Ill. All but a couple wanted down payments to search for one or tried to sell me units that were in transit for $1000-$2000 over MSRP. Some units were LOADED with accessories or dealer added items like Scotch Guard for seats. Special paint protection packages etc. On 3-21 I was ready to give up on Maverick and started my search for Santa Cruz, when I came upon Wickstrom website. I noticed they had several XLT and Lariat Mavericks coming in. One caught my attention, a base Lariat with only one added accessory that I needed, a 4k tow package. I drove to the dealership and was met at the door by Alex Lopez. He was very responsive, answered all my questions in a casual business-like atmosphere with no games. I was concerned about the date of vehicle arrival, Alex called Todd Prestage who informed me that the car was being transported from the rail yard to the dealership as we spoke and would be ready 3-23. After I reviewed all paperwork, found no extra fees etc,and received slightly lower than expected but fair trade allowance, all 3 of us SHOOK HANDS on the deal, with no deposit or hold money etc. On 3-24 I arrived at Noon. Together with Alex inspected the car, he also helped me set up "Ford Pass" etc. Total paperwork for taxes and plates took under 1/2 hr. I handed the finance manager a cashier's check. After hand shakes at 12:45 PM I was on my way home. Next morning I received a follow up phone call from Alex asking if he could do anything else for me. I also received a text message from the owner of Wickstrom thanking me for my business. I would like to thank Alex Lopez and Todd Prestage for a great new car buying experience. I would hope that management from Ford Motor Company read these reviews and give great sales performers like Alex Lopez recognition or at least a pat on the back for a job well done. In today's work world exceptional Sales Service is hard to find. This was a fantastic on a hand shake buying experience for me and my 94 year old mother who came along. Thanks Wickstrom and Alex Lopez. Andrew (Deacon). More

I would absolutely recommend Wickstrom to anyone who is looking for a new Lincoln! Michael Kajdanowski really knows his stuff and does a great job explaining your options to you! I look forward to getting looking for a new Lincoln! Michael Kajdanowski really knows his stuff and does a great job explaining your options to you! I look forward to getting my next Lincoln! More

Prior to my appointment I spoke with Nate on the phone sharing my wishlist regarding a new car. Upon arrival today he had a few options for me that hit everything I wanted. The entire process was painless sharing my wishlist regarding a new car. Upon arrival today he had a few options for me that hit everything I wanted. The entire process was painless. Nate Noff, thank you for hearing me, but most of all caring that I was happy. Thank you to Rob the Store Manager, working his magic on my behalf, and Nick in finance, you all changed my mind about buying a car. I will be recommending Wickstrom Auto Group in Barrington to everyone. I love my Ford Edge xx More

I purchased a new car from Wickstrom Ford this week. I have to say this is the first time I actually enjoyed the process of buying a new car. The Ford team of AJ, Todd, and Nick really made the process I have to say this is the first time I actually enjoyed the process of buying a new car. The Ford team of AJ, Todd, and Nick really made the process painless and did not push me to buy anything. I really appreciated that. Great job !!! More

Nathan Noffs was our salesman did a great job not pushy,explained everything well and very patient with us. pushy,explained everything well and very patient with us. More

I recently had an outstanding experience at Wickstrom Dodge. From the moment I walked through the doors, I was greeted with warmth and professionalism. The staff went above and beyond to assist me, patie Dodge. From the moment I walked through the doors, I was greeted with warmth and professionalism. The staff went above and beyond to assist me, patiently answering all my questions and addressing any concerns I had. Their knowledge of the vehicles and willingness to accommodate my preferences made the entire purchasing process smooth and stress-free. Moreover, the dealership's inventory was impressive, offering a wide selection of high-quality cars to choose from. Their transparent pricing and fair negotiation practices instilled confidence in my decision, and I felt reassured that I was getting excellent value for my money. Overall, I highly recommend Wickstrom Dodge, or Ford to anyone in search of a new vehicle. Their exceptional customer service, extensive inventory, and commitment to customer satisfaction set them apart as a premier destination for car buyers. Thank you Denise, Andrew and Manny More

The service department is outstanding, and would recommend Wickstrom Auto Group to anyone who needs a professional diagnosis or repair. Fantastic group of people to work with. recommend Wickstrom Auto Group to anyone who needs a professional diagnosis or repair. Fantastic group of people to work with. More

Rae S was nothing short of incredible! !! As a female buying a vehicle there is nothing better than being able to be in your element with another female. Wickstrom, don’t ever let her go! S !! As a female buying a vehicle there is nothing better than being able to be in your element with another female. Wickstrom, don’t ever let her go! She made me feel comfortable and took the “bad” out of getting a new vehicle for my family and I. Thank you thank you! More

Woody was very helpful and answered all the questions I had. It was a very smooth process. Made the deal one night, then showed up the next day with payment and drove off. Wonderful experience! had. It was a very smooth process. Made the deal one night, then showed up the next day with payment and drove off. Wonderful experience! More

Great experience and I recommend Wickstrom Auto Group for your next vehicle. Also brand new Lincoln Building. your next vehicle. Also brand new Lincoln Building. More