Whitten Brothers of Richmond Jeep Chrysler Dodge Ram - Service Center

Went in there with a sluggish feeling wrangler and had informed them of the things I tried to correct the issue myself. They took that into consideration even before touching it. Friendly customer service informed them of the things I tried to correct the issue myself. They took that into consideration even before touching it. Friendly customer service, quick to diagnosis the issue and correct it, and just an all around great experience. I will recommend them to anyone that needs service done. Thanks! More

Tom is always very friendly and listens to what the problem is when I talk to him. He is always straight forward and does not make promises that he can not keep. He calls me with updates and lets me kn problem is when I talk to him. He is always straight forward and does not make promises that he can not keep. He calls me with updates and lets me know when my car has been serviced and ready to go. More

As always, Tom did an excellent job in providing great customer service to me. I have been dealing with him for years and continue to go to Whitten for that very reason. customer service to me. I have been dealing with him for years and continue to go to Whitten for that very reason. More

I have bought several cars over the years and we always have a good experience. The Service Department is excellent. My appointments are kept on time. Reggie Bailey has been the mechanic for our family have a good experience. The Service Department is excellent. My appointments are kept on time. Reggie Bailey has been the mechanic for our family for years and he is very conscientious about car safety and keeping me stress-free when I take trips. He is very particular about repairs and keeps me abreast about preventing problems. Their estimates are always in line with their predictions. But if they run into unknown problems, they come out and discuss it before they work on it, so you know what to expect. I would recommend Whitten Brothers to anyone. More

We have owned - both via our company annd personally, Jeeps from Whitten Bros. for over 12 years and cannot possibly overstate the level of our satisfaction with the sales and service at this dealer. Th Jeeps from Whitten Bros. for over 12 years and cannot possibly overstate the level of our satisfaction with the sales and service at this dealer. Through the entire period ALL service has been performed at Whitten, and almost always handled by Keith Williams. Keith is no doubt the classic "over and under" employee - over worked and under paid - and likely under appreciated. Keith has been the same over all these years - courteous and completely professional - ever anxious to help and always with the same pleasant demeanor. I would hope that Keith is considered by management the proxy for all those considered a credit to the company - he deserves this sort of recognition. Allan Keyes The Trust Company of Virginia More

We are regular customers at this dealership thanks largely to Service Advisor Rick Ziglar. His knowledge, efficiency and helpfulness as liaison with the shop technicians always yields completely satis largely to Service Advisor Rick Ziglar. His knowledge, efficiency and helpfulness as liaison with the shop technicians always yields completely satisfactory results. Although we have previously owned several high quality vehicles acquired elsewhere,we intend to obtain our next one at this dealership mainly because we are confident in receiving quality service and appreciate friendly treatment. For us, service is a prerequisite for a purchase. Mr. Ziglar excels in customer service and brings credible regard to his employer. Thank you for the opportunity to comment, W.H.Boldt, Jr. More

Awsome service and Tracy was the best. Was able to answer all my questions and very helpful. I have had experiences where the service at other places left me confused and doubting what I was told, but not at all my questions and very helpful. I have had experiences where the service at other places left me confused and doubting what I was told, but not at Whitten. Everything was explained to me clearly and had no doubt the entire team was professional and on top of thier game. Great Service ! More

I always get taken care of at Whitten! Keith is always helpful and Larry takes great care of my automobile. I recommend Whitten of Richmond to anyone looking to service their car. THANK YOU!!! helpful and Larry takes great care of my automobile. I recommend Whitten of Richmond to anyone looking to service their car. THANK YOU!!! More

I HAVE BEEN DEALING WITH WHITTEN AND KEITH FOR MANY YEARS. I ALWAYS RECEIVE OUTSTANDING SERVICE. I HAVE ALWAYS FOUND KEITH TO BE UP FRONT AND VERY HELPFUL WHENEVER I HAVE TO SCHEDULE SERVICE. YEARS. I ALWAYS RECEIVE OUTSTANDING SERVICE. I HAVE ALWAYS FOUND KEITH TO BE UP FRONT AND VERY HELPFUL WHENEVER I HAVE TO SCHEDULE SERVICE. More

Tracey Boone has been my service person for many years, and that is for a very good reason. The appointments are kept, and time committments are met. If something unexpected occurs, I am kept apprised of t and that is for a very good reason. The appointments are kept, and time committments are met. If something unexpected occurs, I am kept apprised of the progress. When work is required it is clearly explained, and done professionally. I have bought a number of cars from Whitten, without comparative shopping, because of the quality of the service experience. More