Whitten Brothers of Richmond Jeep Chrysler Dodge Ram

Great sales staff I worked with Larry "Baseball" Cupp to purchase my new Jeep Grand Cherokee and all I can say is what a great guy! I really enjoyed working with him as I worked with Larry "Baseball" Cupp to purchase my new Jeep Grand Cherokee and all I can say is what a great guy! I really enjoyed working with him as he was very patient with all my questions. I test drove the Jeep twice before coming to Whitten Brothers, yet when I test drove with Baseball I learned tons of things that none of the other dealers even bothered to show me. I look forward to having my Jeep serviced at Whitten brothers as the dealership really seems to care about post-purchase relationships. I appreciate the friendliness and the "non-salesy" approach of this team. Thanks! More

Good and Bad I used USAA car buying services which helped me get in contact with Katie Hassell. Katie was amazing and she helped me find exactly what I was lookin I used USAA car buying services which helped me get in contact with Katie Hassell. Katie was amazing and she helped me find exactly what I was looking for and at the price I was willing to pay. Based off the price Katie quoted me, the only additional negotiation I wanted to do, was I wanted my military $500 rebate jeep offers to military service members on top of the original quoted price from Katie. Once my family and I arrived at the dealership for my appointment, we were greeted by Trevon Gerideau. Trevon went above and beyond and demonstrated countless times his high level of professionalism and willingness to ensure we received great customer service. First off, I knew exactly what I wanted to pay based off the quote Katie provided me. All I wanted was the military $500 rebate added and I was ready to buy on the spot. I felt that was a fair deal based off my research and I felt like it was a win-win for both parties. However, I don’t think that was communicated to the muscle (Allen “Willie” Stewart) in the back. I believe Mr. Stewart is a criminal and he is out to scam in order to help his bottom line. I believe he tried two different scams on me. I can prove one, the other is only speculation. The first scam is the destination charge scam. When Mr. Stewart sat down with me to discuss prices, I noticed his price was $1,095 more than what Katie quoted me. When I said something to him, Mr. Stewart got very defensive and aggressive with me in front of my four year old daughter. Once I started adding the numbers up, I identified Mr. Stewart added a destination charge of $1,095. Destination charges are rolled up in the MSRP, we all know that. Every sticker in your lot has the destination charges accounted for in the MSRP. So why was that even an option for Mr. Stewart to add to the initial quote? Mr. Steward should not even be considering destination charges during negations. The second scam which is harder to prove but I believe it was there, it is the military $500 rebate scam. After I confronted Mr. Stewart about double charging me a destination charge, he came back with a final offer, which I accepted. Even though it was slightly more, it was close to what I wanted to pay. I asked Mr. Steward if my $500 rebate was added to that final quote twice and he said yes. After that, was very aggressive and adamant about receiving my Military LES. He even threaten not give me my car plates until I produced it. Mr. Steward left for the day before I had closed out with Matt Spence. Before I went into Matt Spence’s office, another sales manager walked up to me and asked if I was military. I said, “yes”, he said, “we forgot to add your military rebate, let me add that in before you sit down with Matt”. Of course, I’m now interested, so I started added numbers up again and quickly came to the conclusion that my $500 rebate was not added into the quote Mr. Steward shared with me. This is why I speculate he also tried to scam me my $500 rebate, however, I don’t have nor did I see the final quote of all the charges, so I can’t verify. All in all, not considering Mr. Stewards shenanigans, it was a great experience working with Katie Hassell, Trevon Gerideau, and Matt Spence. More

Quick and painless They have a great selection and prices are fair. Staff are friendly and ready to help. I would recommend the dealer to anyone that's looking for a mop They have a great selection and prices are fair. Staff are friendly and ready to help. I would recommend the dealer to anyone that's looking for a mopar. More

Great Experience My husband, our 5 year old son and I had a great experience at Whitten Bros Midlothian on a busy holiday weekend. Everyone was kind and helpful wi My husband, our 5 year old son and I had a great experience at Whitten Bros Midlothian on a busy holiday weekend. Everyone was kind and helpful without being overbearing or putting pressure on a sale. We knew what we're looking for and Trevon was able to help us quickly narrow our choices and lock in on the right vehicle for our family. More

I bought a JEEP! :) Thanks Trey!! A few weeks ago, I totaled my Jeep Wrangler in a bad accident in downtown Richmond. I was extremely heartbroken to lose my Jeep, as I was very attache A few weeks ago, I totaled my Jeep Wrangler in a bad accident in downtown Richmond. I was extremely heartbroken to lose my Jeep, as I was very attached to it. I came in to Whitten Brothers of Richmond upset, and not expecting to purchase a vehicle, but I did! Trey greeted me as I walked in and was extremely patient with me throughout the process. I test drove several different types Jeeps and then found an AMAZING deal on a 2015 Jeep Cherokee. I was completely turned off to the idea of buying anything but a Wrangler until I found this vehicle. It was a used car with very low miles, decked out with all the bells and whistles, and in my price range! I drove the car and knew immediately that I wanted to purchase it! Trey (Trevon Gerideau) was very knowledgable about all of the amenities the car included. What I enjoyed most about this experience was how patient Trey was with me. I am a very picky person and Trey found me a vehicle that had everything I wanted. Typically, I HATE shopping for cars as I feel most car salesmen are very pushy (and a lot of times push me right out of a good deal). Trey took excellent care of me, and made sure I went home a happy customer. His patience is what won me over! We had excellent conversation while completing the paperwork, as well! I have had my vehicle for several days now, and am falling more in love with it each day. (I think I might even like it better than my jacked up Wrangler!) ;) 10/10 I would recommend Trey at Whitten Brothers of Richmond! More

Outstanding Sales Reps I just bought a new Jeep Grand Cherokee from Whitten Bros. and would not have done so without the assistance, knowledge and patience of Mark Lafoon, S I just bought a new Jeep Grand Cherokee from Whitten Bros. and would not have done so without the assistance, knowledge and patience of Mark Lafoon, Sr. Mark met with us twice and never pressured us to buy. He throughly explained the features of the vehicle, as well as the benefits of buying from Whitten-- benefits that go beyond simply changing your oil or inspecting your car; e.g., the priority placed on customers, even after they have purchased a vehicle, and the commitment to excellence in servicing the vehicle and serving the client. Mark explained the benefits of additional options for purchase, but did not hard sell. he was upfornt and honest. I appreciate that. He took the time (after the dealership had closed) to walk my son through many of the vehicle's functions, and helped set the U-Connect without even being asked. This is was much welcomed as well. My son and I enjoyed dealing with Mark, and were happy to buy a vehicle from him. We look forward to future dealings with Mark and all the folks at Whitten Brothers. More

AWESOME!!! We needed a 3500 so we can pull a 5th wheel camper. The salesman was awesome!! He was able to tell us all about the truck and explain the why we neede We needed a 3500 so we can pull a 5th wheel camper. The salesman was awesome!! He was able to tell us all about the truck and explain the why we needed a 3500 vs 2500. He didn't BS us at all. Mark Was so busy and I understand why because he is the best.. We worked with Sherri also on the prices and trade in of his old truck.. Everyone was so nice and went out of their way to make us happy.. We don't need a new truck fro a longgg time!!! but if we ever do and if any of our friends need one we will send them to Mark at Whiten Brothers of Richmond.. PS they have more trucks than any dealer I have seen in VA..We are a customer for life!!! More

Excellent Experience! Whitten truly has an Advantage! I want to thank Whitten Brothers of Midlothian for making my recent Jeep Grand Cherokee purchase incredible. Sheri was able to find the exact vehicle I want to thank Whitten Brothers of Midlothian for making my recent Jeep Grand Cherokee purchase incredible. Sheri was able to find the exact vehicle I wanted in a timely manner and I was provided a fair price from the beginning. Jacob made financing a breeze and Larry "Baseball" Cupp did an amazing job with his thorough explanation of the vehicle features and warranty information. I could tell I was dealing with a family owned business by the way they went above and beyond with customer service and knowledge. I love my new Jeep and am so happy I chose Whitten Brothers of Midlothian! More

Excellent thorough customer service Pete is incredibly well versed in all makes and models of vehicles at the dealership. He is keenly focused on the specific needs of your family and wo Pete is incredibly well versed in all makes and models of vehicles at the dealership. He is keenly focused on the specific needs of your family and works tirelessly to find the right vehicle for you. Incredible experience! I highly recommend Pete for an outstanding car buying experience. More

Once again an awesome experience with Whitten Brothers I have been buying from Whitten since 2002.....and once again an awesome experience with Whitten, bought my 6th vehicle (3rd Jeep). Monty and Allen bo I have been buying from Whitten since 2002.....and once again an awesome experience with Whitten, bought my 6th vehicle (3rd Jeep). Monty and Allen both went out of their way to make it a pleasant experience. Great sales team, worked with me in getting the best financing and finding me the vehicle with features I wanted. Cynthia Busby More