Whitten Brothers of Richmond Jeep Chrysler Dodge Ram

Much Better In the past, I have tried buying cars from here in the past and have walked off lot with checkbook in hand and gone down the street to buy a car. Th In the past, I have tried buying cars from here in the past and have walked off lot with checkbook in hand and gone down the street to buy a car. This time I was not on the lot 5 minutes before I was asked if I needed assistance. Melvin Roberts was very helpful and made my initial visit very pleasant although I was buying from Jeep and he was a Mazda salesman. He did alot of the leg work and assisted me in getting what I wanted brought over from the Ashland location. Then next day Monty Baker took over and continued the great service. The rest of my experience went well, I had questions and they all took the time to make sure I was comfortable with my decisions.Great job fella's, I appreciate it. Pat More

Great experience. Matt Parrish and the entire team created a welcoming and relaxed environment. He listened to what we wanted, too the time to answer our questions, and Matt Parrish and the entire team created a welcoming and relaxed environment. He listened to what we wanted, too the time to answer our questions, and was very patient and personable. Overall, the experience was a no-pressure, enjoyable day. More

A phenomenal sale My fiancé and I chose to rate five stars because of the amazing sales team. The salesperson Monty Baker made a fantastic impression with his impressiv My fiancé and I chose to rate five stars because of the amazing sales team. The salesperson Monty Baker made a fantastic impression with his impressive knowledge and willingness to give us breathing room. A vehicle purchase is a stressful event with so many things to consider: our lifestyle, our child, etc. Monty helped us to narrow down the vehicle that suited us best. He gave us the breathing room we needed to make the choice we needed. He even checked in with us to make sure we were still interested. Following that, we decided to make the purchase. The other staff members we dealt with helped us to narrow down other available options with honesty and straightforward wording. If we decide to purchase another vehicle, Whitten is the place we will choose to do it. More

Good Experience My overall experience at Whitten was very good. From the minute Trevon introduced himself, he was extremely attentive and polite. He never tried to pu My overall experience at Whitten was very good. From the minute Trevon introduced himself, he was extremely attentive and polite. He never tried to push the sale on me, instead was very patient and accommodating. I informed him that I was deciding between a Jeep and Pilot and he encouraged me to do what made me happy. He provided me which his personal cell number to correspond with him throughout the process and was very eager to answer my questions in a timely manner. Jacob handled our closing. He was very efficient and answered all questions. The closing was very streamlined, which made the process very enjoyable and quick, which I was very thankful for. The only hiccup with my experience was with the Finance Manager, Jeff. I felt he was slightly arrogant and defensive and could improve on how he explains things to potential buyers. More

Great No Haggle Sales Experience My wife and I purchased a jeep from Whitten Brothers on Friday, February 2 and we had the best sales experience ever. There was no haggling around pr My wife and I purchased a jeep from Whitten Brothers on Friday, February 2 and we had the best sales experience ever. There was no haggling around price or what the value of our trade was and we were able to walk out with a brand new Jeep. Even though we were late getting to the dealership the sales staff and finance department were still eager and willing to stay to make the deal work. I would recommend Whitten brothers to anyone. Even though we we arrived an hour before close to the dealership, the sales staff and finance department were still eager and willing to stay to make the deal work. It didn't hurt we knew what we were looking forwould so I would recommend Whitten Brothers to anyone! If you want to sales person that's willing to listen to your needs I'd suggest asking for Matt Parrish. More

Great My experience at Whitten Brothers was simply awesome. Melvin Roberts was very knowledgeable and very attentive to my needs. Jacob went above and beyon My experience at Whitten Brothers was simply awesome. Melvin Roberts was very knowledgeable and very attentive to my needs. Jacob went above and beyond to get me finance. More

Bought a 2018 grand cherokee My sales consultant was Curtis Smith. He was terrific as well as the other Whitten personnel I and my wife came in contact with. Curtis, in particular My sales consultant was Curtis Smith. He was terrific as well as the other Whitten personnel I and my wife came in contact with. Curtis, in particular, was professional, courteous,knowledgeable.He made the entire process easy and rewarding. Would certainly dewal with him and the Whitten staff again More

Josh is exceptional Gillian is very professional and personable to deal with via email and over the phone. Cindy on the other hand came off very abrupt and if she didn’t Gillian is very professional and personable to deal with via email and over the phone. Cindy on the other hand came off very abrupt and if she didn’t listen/understand a thing from email/conversation; such as that I do not have my cell phone during the day and then getting daily text messages about giving her a call right back and / or coming by the dealership for appointment (in very first email explained I lived 140 miles away. I was disappointed that the day I scheduled appointment the vehicle was still on lift and keys not immediately available for test drive as I was told all would be...since I called around 10 am, scheduled for 445pm and they knew drive was at least 2 1/2 hrs. Sales manager rude and arrogant throughout process, initially when Josh explained situation his excuse for not pulling keys was I’ve been too busy; then, at close of deal he obviously knew I’ve driven a long way so just quickly and condescendingly shot down any discussion of negotiations. I understand you’re policies but if you advertise guaranteed price match and then when I mentioned Lustine Jeep he just undermined their practices and mentioned a lot of fine print with their offers. I assure you if I had dealt with him any time earlier in the process I would have shopped somewhere else. In this case the only other dealer with a manual Rubicon Recon in the SE was Lustine and he knew it was late on Saturday (never would have made it before close) and I wanted to get back home. Honestly I’m typically great with names but wanted to forget his as soon as I learned it. All my years of supervisory roles and management assure me this man is quick to assume credit for other’s hard work and throw others under the bus to steer attention away from himself. Josh on the other hand is truly one of a kind. He treated myself, and a family friend both professionally and courteously. He was willing to do whatever was necessary to make us go away with a mostly positive experience. I truly appreciate his knowledge and expertise with the vehicle and his dedication and patience. Even though it was 8 pm by the time we finished with paperwork, he made us feel like there was no one he would rather be with (except maybe his daughter...but that’s admirable) and acted like there was no other place he would rather be. Good luck to him, expect he will keep customers coming back to you. More

Trucks and Cars! My husband and I purchased a 2017 Ram 1500 Rebel pickup and a 2018 Challenger R/T. Our salesman Jon made our experience at Whitten Bros fun and exciti My husband and I purchased a 2017 Ram 1500 Rebel pickup and a 2018 Challenger R/T. Our salesman Jon made our experience at Whitten Bros fun and exciting. The employees there are awesome! Go see for yourself how exciting it is to purchase a vehicle at Whitten Bros. More

Highly recommend Whitten If you are looking for a vehicle I highly recommend Whitten Bros.The entire staff was very helpful and knowledgeable about the vehicle I purchased.Th If you are looking for a vehicle I highly recommend Whitten Bros.The entire staff was very helpful and knowledgeable about the vehicle I purchased.They got the job done! More