Whitten Brothers of Richmond Jeep Chrysler Dodge Ram

Straight Forward Purchase Process The purchase was straight forward without price haggling. The prices on the web were the ‘real’ prices without any hidden fees, terms, or conditions. The purchase was straight forward without price haggling. The prices on the web were the ‘real’ prices without any hidden fees, terms, or conditions. The sales team was supportive and helpful throughout the process. And you cannot beat their Whitten Advantage program! Thanks Whitten! More

Excellent experience, returning Whitten customer. My wife's Jeep was recently totalled in accident. Monty found the exact Jeep my wife was looking for, and on experience, returning Whitten customer. My wife's Jeep was recently totalled in accident. Monty found the exact Jeep my wife was looking for, and on the road in record time. We will continue to return for all our vehicle needs. Monty is now part of the family. More

Not as anticipated They gave me an internet e-price, that was emailed to me from the dealership, that they didn’t honor, or want to come close to when I got there and di They gave me an internet e-price, that was emailed to me from the dealership, that they didn’t honor, or want to come close to when I got there and discussed prices. I came in at 11 and told them i was in somewhat of a hurry and I knew what car I wanted, and after I test drive it, It took an additional 5 hours until I drove out of there, and had to come back the next day so they could clean it. When I came back the next day to get it detailed and vacuumed, they returned it dirtier then when I drove there. Had to return to the waiting room and wait for someone to actually do their job. Didn’t receive my owners Manuel. Email my sales associate and he said he would somehow make it right. Haven’t heard from him since. I’ve had my car over a week and I’m still not sure how to use most of the features. On the up side, the car is great and the people were mostly friendly. More

Very smooth process. A very good experience. I had a specific vehicle in mind and a budget to work with. Wilbur got it started and the Sales Manager and I were able to mak A very good experience. I had a specific vehicle in mind and a budget to work with. Wilbur got it started and the Sales Manager and I were able to make a good deal. Pedram Maleki really knew the product and system, and finished the process like a real pro. Others made sure I was informed and given the opportunity to upgrade and add options etc. but didn't pressure me. Thank you for that. Will definitely recommend Whitten Bros More

Great Experience Monty was great to work with. It was very clear that he had been selling Jeeps for a long time and was very knowledgeable about how the features work Monty was great to work with. It was very clear that he had been selling Jeeps for a long time and was very knowledgeable about how the features worked on the Grand Cherokee we purchased. He was patient and answered all my questions. He even stayed late after the dealership had closed to ensure we got all paperwork done and knew about the features of our Jeep before we drove it off the lot. Thanks Monty! More

Another Positive Trip We ordered a car online to be brought to the Midlothian dealership. It was ready and waiting when we arrived. After a test drive we decided to purch We ordered a car online to be brought to the Midlothian dealership. It was ready and waiting when we arrived. After a test drive we decided to purchase. Matt was very knowledgeable and courteous. We liked the no haggle pricing and felt the trade in price was very fair! The car and paperwork were prepared and we were on our way! Excellent experience! Thank you, Matt and Whitten Brothers! More

Friendly Everyone was helpful, friendly and knowledgeable. They made the car buying experience a breeze. Got a car from another dealership sent over in 2 days. Everyone was helpful, friendly and knowledgeable. They made the car buying experience a breeze. Got a car from another dealership sent over in 2 days. More

Good experience Staff was extremely courteous is was nice working with my trade in and getting us into the Jeep of choice, thanks to all that worked with us Staff was extremely courteous is was nice working with my trade in and getting us into the Jeep of choice, thanks to all that worked with us More

A+ Rating! Customer service was top-notch. Staff was extremely courteous, helpful, and knowledgeable. I appreciated the fact that the people we worked with did n Customer service was top-notch. Staff was extremely courteous, helpful, and knowledgeable. I appreciated the fact that the people we worked with did not try to push extra product on us or apply pressure to our decision making. This is rare for car dealerships. Our sales consultant, Wilbert Conner, and manager, Allen Willie Stewart, were terrific. They not only met our needs, they exceeded them. It was a pleasure working with the entire staff! More

Friendly, knowledgable,courteous Entire staff did their best to make sure we were getting the vehicle that we wanted, and explained differance in other models that may meet our needs. Entire staff did their best to make sure we were getting the vehicle that we wanted, and explained differance in other models that may meet our needs. Will go back when the need arises . More