Whitten Brothers of Richmond Jeep Chrysler Dodge Ram

Salesman was Awsome the Salesmanger not so good Our Salesman, Errol Raj did and excellent job showing us the vehicle and answering our questions. He is a very nice person to work with and had an exc Our Salesman, Errol Raj did and excellent job showing us the vehicle and answering our questions. He is a very nice person to work with and had an excellent demeanor throughout the purchase process. Now the Sales Manager on the other hand, Jeff Boyer was confrontational and did not like the fact that a customer would stand up to him on his untruths about a vehicle purchase price. Not very professional Jeff! But the three things that have put me over the edge about this dealership is: 1) When we got our vehicle home we noticed that there was a dent on the front drivers area 2) There was absolutely no evidence of cleaning of the vehicle for prepping it for delivery as there was dirt throughout 3) Someone was allowed to drive OUR vehicle after we had purchased it. The dent appears to have been caused by someone taking the strap from the drivers side door off and allowing the door to swing forward denting the body with the plastic frame or coping around the mirror. There were black marks from the plastic coping from the drivers side mirror where it hit and dented the body of the vehicle. As my wife and I never touched the straps it had to have been caused by another customer or someone from the dealership, as this dent wasn't there when we looked it over, when we took it on a test drive, when we purchased it up until when we walked off the lot awaiting your prep team to clean, it. If the dent had been there we would never have bought the vehicle in the first place. Unfortunately before we left we didn't notice the damage as by this time we were tired and just wanted to get home as we had over a 2 hour drive to get there. So the damage to the front area on the drivers side wasn't noticed until today. Also there was obviously no dealer prep as the vehicle had not been cleaned at all, same water marks and dirt on the exterior paint, it hadn't been vacuumed as the same dirt was on the on the drivers side carpet, interior trim and compartments had dirt in and on them and there was even a fresh splash of dried mud on the front bumper that wasn't there when we left to go shopping. I guess we should have been a little more suspicious when we returned from shopping that something wasn't quite right. We returned to pick up our vehicle it took about ten minutes for Errol to find our keys, of which he frantically looked for but wasn't able to locate until a customer that he had taken out on a test drive or something like that walked into the dealership and handed over the keys to our vehicle. I say at this point OUR vehicle as we had purchased it and someone else had our keys and was most likely allowed to drive it!!. Seriously....totally unprofessional. I can't say enough how dissatisfied I am with your dealership, so for all of the reasons I've listed, other then Errol I wish I could take the one star away that I am forced to give, as you don't even rate that. More

Our new jeep We would like to thank Sherri, larry, and the entire whitten staff for there great service. They were very patient with us and werent there to just se We would like to thank Sherri, larry, and the entire whitten staff for there great service. They were very patient with us and werent there to just sell a car and get us out the door. They worked hard to make us happy and get us in the vehicle we wanted and at a price point we were comfortable with. Thank you again More

Awesome Experience "Willie" Stewart was awesome to work with!! Having been in an auto accident several years ago, my wife had several requirements for a new vehicle. I c "Willie" Stewart was awesome to work with!! Having been in an auto accident several years ago, my wife had several requirements for a new vehicle. I contacted Willie with these and he said let me see what I can do. He called back the next day and said I got what you want. We drove up to get it and the look of excitement in my wife's eyes as Willie gave her a tour of her new Jeep Grand Cherokee and answered all her questions, was a sight to behold. Thanks Willie for giving her some of her independence back!!! More

Overall, a Great Experience! There was a specific vehicle from online I was interested in. I called ahead and set up a time to test drive. Everything was ready to go when I arri There was a specific vehicle from online I was interested in. I called ahead and set up a time to test drive. Everything was ready to go when I arrived, as Gillian promised. Willie Stewart did a great job. Definitely ask for him. No pressure and no games. Everyone there was professional and answered our questions. This was the fourth, and final, dealership I visited over a three day period. Wish I would have started at Whitten Brothers. More

Definitely go here and ask for Kevin!! We loved our experience here. We worked with Kevin Raj and have decided to always work with him in the future If he is available! He was friendly, kno We loved our experience here. We worked with Kevin Raj and have decided to always work with him in the future If he is available! He was friendly, knowledgeable, down to earth, and open and honest about everything! He wasn't afraid to ask question and let my 14week pregnant self eat nearly all of his snacks! (Pregnancy metabolism is no joke). The only issue we had was we had a set price point and when we went to do the financing the man we were working with, although he was extremely friendly and worked hard to get us a good deal, his mood seemed to flip a complete 180° when we asked to remove all the extra features to bring our pricepoint back to where we needed it. At some points he was even disrespectful of our decision and talked down to us. After we asked him to remove everything he was cold and just rushed to get us out of his office. Our experience with him did not negate the positive experience we had before and after going in his office though, I just won't bother wasting his time in the future. If you need a new set of wheels, don't waste your time and just go straight to Whitten Brothers, and ask for Kevin!! More

Purchasing a Honda Odyssey Kevin Raj, sales consultant, did a great job working with us to help us get a great deal on a Honda Odyssey. He was knowledgeable about the vehicle an Kevin Raj, sales consultant, did a great job working with us to help us get a great deal on a Honda Odyssey. He was knowledgeable about the vehicle and ensured that the dealership would take care of a stain on the seat and getting us a spare key that was not turned in with the vehicle. I highly recommend Whitten brothers for a car purchase. Kevin and Jeff were easy to work with and extremely personable. More

Great buying experience! Raj was great to work with! He showed me a few cars that I saw online and was in tune with what I wanted to see. He and the staff at Whitten were al Raj was great to work with! He showed me a few cars that I saw online and was in tune with what I wanted to see. He and the staff at Whitten were all great to work with. More

Professional Dealership Buying a car at Whitten's is a pleasant experience. Howard Hall is a top of the line sales consultant. Just like talking to someone you've known for Buying a car at Whitten's is a pleasant experience. Howard Hall is a top of the line sales consultant. Just like talking to someone you've known for 50 years. Very personable. I used to dread going to a car dealer and hassling with them 4-5 hours. I was there for only 2 hours, in and out. Service department is also first class. Tracey Boone has been my service advisor for 9 years and she takes care of her customers to make sure you are satisfied. More

Professional Sales Team Knowledgeable, attentive, and professional sales staff that work as a TEAM providing reliable service. You won't be disappointed. They more than meet Knowledgeable, attentive, and professional sales staff that work as a TEAM providing reliable service. You won't be disappointed. They more than meet your expectations! More

My car buying experience Harold Toast provided excellent customer service and his experience showed as he explained the process to us and really listen to what we wanted and d Harold Toast provided excellent customer service and his experience showed as he explained the process to us and really listen to what we wanted and did not try to pressure us into buying something that we did not want. More