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Whitten Brothers Of Ashland

Ashland, VA

5.0
455 Reviews
Welcome to Whitten Brothers of Ashland, where the Whitten Advantage ensures an exceptional car-buying experience. Conveniently located on Washington Highway, we offer an extensive selection of new Chrysler, Dodge, Jeep, and RAM vehicles, along with a diverse inventory of high-quality pre-owned cars. Our friendly, knowledgeable staff and state-of-the-art service center are dedicated to exceeding your expectations. At Whitten Brothers of Ashland, we prioritize customer satisfaction, transparency, and community involvement. Visit Whitten Brothers of Ashland and experience the difference today!
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11409 Washington Highway

Ashland, VA

23005

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Showing 455 reviews

November 10, 2019

Customer sensitive dealership, friendly responsive. Highly recommended. Knowledgeable sales rep, responsive service! Great follow-ups from sales to assure my continued satisfaction. Same with service More

by cmacqueen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cathy McCarthey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Cochran
Nov 11, 2019 -

Whitten Brothers Of Ashland responded

Thank you for the positive feedback! We appreciate you recommending us and to know that our team was responsive and knowledgeable. We hope that you will continue to choose us as your dealership.

November 06, 2019

I bought a truck from them in February 2019 after a few long road trips in it I decided it really wasn't for me, so I decided to go trade it in. Only then did I find out the 2017 truck with 19k miles had a More

by CF
Recommend Dealer
Yes
Employees Worked With
Bill Harrison
4.0
This rating includes all reviews, with more weight given to recent reviews.
Whitten Reviews
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Also the finance guy---Dont remember his name, Aaron Cohen
Nov 06, 2019 -

Whitten Brothers Of Ashland responded

Thank you for the updated review. We're happy to see that we were able to turn your experience around. Don't hesitate to let us know if we may be of further service. Best, Bill Harrison General Sales Manager (804) 798-6071 billh@whittenbrothers.com

November 03, 2019

Bought a 2015 ram 2500. Found an issue after 1st rain. Water leaking into 3rd brake light. With no question they are handling it ! Thanks More

by Brad R
Recommend Dealer
Yes
Employees Worked With
Ray Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2019 -

Whitten Brothers Of Ashland responded

Congratulations on the purchase of your Ram, Brad. Thank you for letting us resolve the brake light issue. Let us know if there is anything else that we can help you with.

October 16, 2019

Overall we had a great experience. They were very knowledgeable and took our needs and wants very seriously. They worked with us to get the best value. More

by Scott Sikorski
Recommend Dealer
Yes
Employees Worked With
Tom Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2019 -

Whitten Brothers Of Ashland responded

Hi Scott, thank you for the great review! We are happy to have helped you with your vehicle needs. We hope to see you again!

October 12, 2019

Great Experience Great team, overall awesome experience throughout the process buying my 2018 Charger! Nicholas Ellis did a great job making the purchase as easy as po More

by NeoGeo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Burton
Oct 13, 2019 -

Whitten Brothers Of Ashland responded

Congratulations on your Charger! We are delighted to see Nicholas has provided you with an excellent experience and our team welcomes you again for any future automotive needs. Thank you for your review!

October 11, 2019

Fantastic Service The service was fantastic . Work done properly and in a timley manor. Great dealership my next purchase will be there. The parts department was also v More

by Chris Cirino
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Tignor, TC in parts
Oct 12, 2019 -

Whitten Brothers Of Ashland responded

Thanks, Chris. Accuracy and efficiency are keys to customer satisfaction and that is what matters most to us. We look forward to assisting you with your next purchase. Have an amazing day.

September 24, 2019

New purchase Super helpful in locating the vehicle we wanted etc. super easy dealing with the finance department Overall great experience Would highly recommen More

by Justaddmudd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Browne, Rick Condrey
Sep 24, 2019 -

Whitten Brothers Of Ashland responded

Thank you for your kind words! We love hearing that our guests were taken care of so expertly and your experience is no exception! We appreciate your recommendation and look forward to your next visit!

September 21, 2019

2019 Ram 2500 HD ***** Whitten Brothers had the exact truck I was looking for and a good deal to boot! Thank you for everything. Keep up the good work. More

by Wayne Blanks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Harrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Parrish
Sep 22, 2019 -

Whitten Brothers Of Ashland responded

Congratulations on your truck! We are so glad we could help you with your purchase and we welcome you again!

September 19, 2019

Upgraded First visit was horrible. My second visit was excellent. I was very hesitant about doing business with this dealership, so I took a gamble and it paid More

by Terry Sr.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis
Sep 20, 2019 -

Whitten Brothers Of Ashland responded

Hi Terry, ​ ​Thank you for your feedback. Although we are happy to know that your recent experience was excellent, I am concerned to learn that you were disappointed with your first experience. I would like the opportunity to speak with you further about your concerns. At your earliest convenience, please reach out to me. ​ ​Best, ​Bill Harrison General Sales Manager (804) 798-6071 billh@whittenbrothers.com

September 15, 2019

2018 new truck purchase Bought a new left over 2018 and had great experience with Ray Waters (salesman) and Nick Burton .. who was the deal maker of the dealership both were More

by Tim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Parrish was the financial person at the end and I would rate him 2 stars ., Nick Burton
Sep 16, 2019 -

Whitten Brothers Of Ashland responded

Hi Tim, Thank you so much for the opportunity to speak with you about your feedback. We hope to have addressed your concerns and we look forward to earning your business moving forward. Best, Bill Harrison General Sales Manager (804) 798-6071 billh@whittenbrothers.com

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