Whitten Brothers Mazda

Finally My experience at Whitten Brothers is somewhat limited to my dealing with Product Specialist Bruce Anderson. General Manager & Business Manager were fi My experience at Whitten Brothers is somewhat limited to my dealing with Product Specialist Bruce Anderson. General Manager & Business Manager were fine but since I wasn't after financing nor add-on options which under other circumstances may have been appropriate, Bruce was my quarterback through the purchase process and kept it simple. I came to Richmond from Raleigh because the dealers I tried here couldn't do "simple"-- what I thought should be a fairly simple transaction between informed adults. Instead, nitrogen in tires and other "mandatory" doodads drove the advertised price up well beyond what I stressed repeatedly was my limit. Bruce is an adult, respectful of my goals in making a purchase at a price which compensates him and his dealership while working to stay within my budget. No pressure, just peeling the layers of pricing back in a clear, understandable fashion. So Whitten's stated price is the price except for the Documentation fee which seems to be a fixture everywhere. So allow for that to be added to the advertised price. I was after the "out the door" price includingthe Doc fee, taxes, etc. I.E., Everything. It took Buce about 60 seconds to make that number crystal clear. Very refreshing! New or used, I would seek out Bruce the next time I wanted to purchase, even with a three hour drive. He's an example of a very experienced, knowledgeable grown up product specialist who makes it easy to buy what you want, not what a dealer may just want to sell. Highly recommended! More

A Vet At His Best As soon as I entered I was directed straight to Bill. Very very knowledgeable, courteous, humorous, easy going and honest. I highly recommend his serv As soon as I entered I was directed straight to Bill. Very very knowledgeable, courteous, humorous, easy going and honest. I highly recommend his service. More

Awesome buying experience! Nick and Mr Roberts were awesome to work with on the purchase of my new Mazda! I would highly recommend them to others! Zoom Zoom! Nick and Mr Roberts were awesome to work with on the purchase of my new Mazda! I would highly recommend them to others! Zoom Zoom! More

Loved Them Loved Cody the salesman no pressure but very very informative about the car and explained every thing about the car. It showed how dedicated the sales Loved Cody the salesman no pressure but very very informative about the car and explained every thing about the car. It showed how dedicated the salesman and his manager are when they too drive a MAZDA More

Quick and Easy I highly recommend working with Whitten Brothers Mazda due to my excellent experience in buying my first car. Most of the back and forth price point d I highly recommend working with Whitten Brothers Mazda due to my excellent experience in buying my first car. Most of the back and forth price point decision was done over the phone and on my way there. I got the price I was happy with and the car was in the show room waiting for me. I also highly recommend working with Harold Toast, he came in on his day off just to make sure everything went smoothly and easy. More

What a car buying experience should be. When a different dealership stopped answering my questions via email/text during my “investigation phase” of purchasing a new SUV, I reached out to Wh When a different dealership stopped answering my questions via email/text during my “investigation phase” of purchasing a new SUV, I reached out to Whitten Brothers Mazda. Not only did Cody and Nick respond quickly to my initial queries, Cody was there via email the whole time. This allowed me to continue researching my options and is eventually what brought me to the dealership. I consider myself to be an educated consumer, so I knew what I wanted, how I wanted it optioned, how I wanted to pay for it and what I wanted to pay. From the time Cody arranged for a test drive of the exact vehicle I wanted to the time I drove it home was 9 days, and that was mostly in part due to my travel schedule. When I couldn’t make it in on the originally planned Friday night to do the purchasing paperwork, Cody recommended a day during the following week when the dealership wouldn’t be so busy (as a Saturday was going to be). He wanted to ensure the car buying experience was the best it could be. We settled on the following Thursday evening and from entering the front door to driving off the showroom floor we spent maybe an hour in the dealership. Our CX-5 was sitting on the showroom floor waiting for us. Both Nick and Cody greeted us at the door, and everything and everyone was waiting and ready to do their part. This was in my opinion what a car buying experience should be. More

Whitten Restored My Faith!! I recently found myself back in the market for a new car after my 2006 Acura TL was totaled a few weeks back. I was the sole owner of that car and ha I recently found myself back in the market for a new car after my 2006 Acura TL was totaled a few weeks back. I was the sole owner of that car and had owned it outright since the day I bought it new. Needless to say, I wasn't very happy to have to replace it (and all of its features) and take on a car payment after 12 years. That said, both Mazda (I bought a 2018 Mazda3 GT) and Whitten saved the day! The Mazda3 is an incredibly rich and feature-packed car that is (dare I say) an upgrade over my beloved TL...all at an excellent price point! That and the staff at Whitten, especially Nick, Cody, and Jay, made my buying experience extremely easy, transparent, and enjoyable! The transaction was smooth and there was absolutely no overselling or other unsavory tactics. I have purchased many cars, and I can honestly say that this was the most pleasant and stress-free sale I have ever experienced. The team at Whitten rocks!! I'm actually looking forward to replacing my wife's aging Mazda 5 minivan in the next year or two as a result. All at Whitten Mazda, of course! More

2018 CX 5 Stopped by just to see Mazda's offerings and Bill was the first we talked with. Bill was very friendly and spent a lot of his time showing us everyth Stopped by just to see Mazda's offerings and Bill was the first we talked with. Bill was very friendly and spent a lot of his time showing us everything Mazda had. Never had any pressure to buy right away. Bill recommended we go home and think about everything. We returned to test drive then asked about the prices and everything was very fair. Nick was able to find what we wanted plus some roof rails, but the price was again fair, and he threw in a few things to make us happy. The CX 5 was brand new and only took 2 days to get it (they drove it in the next day). We were approved for financing before we arrived to pick it up so only took about an hour to sign for everything and get going. The friendly staff, no pressure to buy and the whitten advantage warranty sold us on buying a Mazda. More

First time car buyer My experience with whitten brothers mazda was very excellent. I started roughly 2 months prior with Bill when I went in to look at a cx-5. I told him My experience with whitten brothers mazda was very excellent. I started roughly 2 months prior with Bill when I went in to look at a cx-5. I told him up front all I wanted was to look and did not plan to purchase and not once did he push me to buy. He was a text book of information regarding the pros and cons of the vehicle I was looking at, how it compared to similar vehicles and all the bells, whistles, and upgrades possible. Ultimately it was my experience with Bill that made me come back to purchase. My purchasing experience was excellent, I knew what I wanted and they had it there in the lot. I went in prepared with my hagglers mentality but as I was purchasing a model year previous they were ridiculously generous with the offer and I did not have to counter once. My only quarrel is that I had to wait roughly 2.5 hours to meet with the finance manager. I understand that it was not only Saturday but also a holiday weekend so to say it was busy is an understatement but I felt that they should have had two finance managers staffed to speed the process. Overall I was fantastically pleased and whitten brothers mazda (midlothian) is a fine establishment with great people who truly put customer satisfaction first. More

Good Experience at Whitten Mazda We purchased a new 2018 CX-3 Touring. I worked with salesman Harold Toast. He was professional and did not pressure me during the purchase process. H We purchased a new 2018 CX-3 Touring. I worked with salesman Harold Toast. He was professional and did not pressure me during the purchase process. He had a good knowledge of the vehicle's features. He answered all my questions and quickly responded to my emails. The overall experience at Whitten Mazda was a good one More