Whitten Brothers Mazda
Richmond, VA
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Super car-buying experience The whole car-buying experience at Whitten Mazda was better than I had any reason to expect. Bill Edwards is about as good a salesman as they come. The whole car-buying experience at Whitten Mazda was better than I had any reason to expect. Bill Edwards is about as good a salesman as they come. Knowledgeable, friendly, outgoing -- Bill made sure we got everything we were looking for in a new Mazda CX-5, without resorting to high-pressure salesmanship. He clearly explained the nuances of the vehicle's features gave a test-drive varied enough in city-type and highway conditions to highlight those features. In a word, Bill let the vehicle sell itself. After my first visit, he and others at Whitten followed up with emails and calls to thank me for stopping in. Again, I felt they were being attentive but not pushy. Once the purchase decision was made, even the dealings with folks offering undercarriage protection and long-term equipment warranties were done without a feeling of high pressure. Before we left, Bill made gave my wife and me a thorough hands-on briefing on many of the vehicle's high-tech features, paired my iPhone with the CX-5's communications system and showed us the ins-and-outs of Mazda's navigation system. We left feeling that Whitten Mazda had given us a good deal on a great vehicle. More
Great experience I had researched and knew what I wanted. . Whitten had better prices than the Mazda dealer near my house, so I drove across town to Midlothian to loo I had researched and knew what I wanted. . Whitten had better prices than the Mazda dealer near my house, so I drove across town to Midlothian to look at their inventory after speaking with Ryan about an internet price request. My salesman, Melvin Roberts, was wonderful and did not pressure me to purchase. I purchased after test driving and the paperwork with Matt Parrish was very easy and simple. More
Wonderful Experience I am so glad I went here to buy my second car. It was so much better than my first car buying experience elsewhere. My salesman, Bill Edwards, was ver I am so glad I went here to buy my second car. It was so much better than my first car buying experience elsewhere. My salesman, Bill Edwards, was very knowledgeable about the cars he was selling, and in general. He seemed truly interested in getting me into a car that I would like, and that would be a good fit for me. I am very happy with my new car! Thanks also to Michael Schatzberg for guiding me through the financial side of things! Would definitely come here again! More
All went well I had done my homework and knew exactly what car I wanted to drive and probably buy. Salesman Bill Edwards made it as easy as possible and was very he I had done my homework and knew exactly what car I wanted to drive and probably buy. Salesman Bill Edwards made it as easy as possible and was very helpful. Sorry to say I do not remember any other names! More
Very good experience due to Melvin"s professional help and friendly like sales assistance. Really like the CX-9. If I was in Whiiten Management I would give Melvin a ve due to Melvin"s professional help and friendly like sales assistance. Really like the CX-9. If I was in Whiiten Management I would give Melvin a very good bonus as he is as good as it comes in helping the customer. More
great I enjoyed the team of professional people from the salesman to the manager to the business office overall it was a great experience and I have purcha I enjoyed the team of professional people from the salesman to the manager to the business office overall it was a great experience and I have purchased 4 cars from whitten More
Great experience for purchasing my first vehicle! The Salesman and staff were extremely accommodating and helpful throughout this process. They were transparent and efficient in completing the purchas The Salesman and staff were extremely accommodating and helpful throughout this process. They were transparent and efficient in completing the purchase. I would recommend this dealership to anyone! More
Should have walked out. Firstly, great dealing with Geraldine Chilsom and Harold Toast. Both were very helpful and patient. My wife and I had been dealing with a certain Firstly, great dealing with Geraldine Chilsom and Harold Toast. Both were very helpful and patient. My wife and I had been dealing with a certain dealership over the years and had been used to straight forward talk, commom courtsey and respect from the people who dealt with us. That was not the case here beyond the two I have mentioned. We do not "play the game" of the old time 'used car salesman'. I won't go into details as this review will never be posted in a public forum any way I suspect, but this will be our one and only deal with this organization. More
Pleasant experience I recently leased a CX-5 from the Whitten Brothers. I was in between purchasing and leasing and they answered all questions I had and were patient wit I recently leased a CX-5 from the Whitten Brothers. I was in between purchasing and leasing and they answered all questions I had and were patient with me as I made my decision. Melvin gathered all information I asked for before coming in to test drive in a timely manner. He made the process simple and as easy as possible. Thank you! More
Hassle free experience It was a stress free experience buying my new Mazda. I’ve purchased quite a few new cars over the years, and this is the best experience I’ve had so It was a stress free experience buying my new Mazda. I’ve purchased quite a few new cars over the years, and this is the best experience I’ve had so far. I would definitely recommend Whitten Brothers to others. More