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Whitten Brothers Mazda

Richmond, VA

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188 Reviews
At Whitten Brothers Mazda, we are dedicated to providing an exceptional car-buying experience with our renowned Whitten Advantage. Located conveniently on Midlothian Turnpike, our dealership offers a vast selection of new Mazda vehicles and high-quality pre-owned cars. Our commitment to transparency, customer empowerment, and outstanding service sets us apart. From our friendly, knowledgeable sales team to our state-of-the-art service center, we ensure every visit exceeds your expectations. Experience the advantage at Whitten Brothers Mazda, where customer satisfaction is our top priority.
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10745 Midlothian Turnpike

Richmond, VA

23235

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Showing 190 reviews

August 16, 2011

Dick you were a very great salesman. I really enjoyed purchasing my vehicle through your dealership. You were very professional getting me the car that was right for me as well as the payments that I cou More

by Shawn8521
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dick
August 10, 2011

I really liked these dealership they were very attentive, professional and very nice. they answered all my questions and if I buy a second car I am coming back here. More

by mikelovegood
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
harrison
August 04, 2011

I just wanted to say thank you for helping me get such a nice, clean, fun car!! For my first time car buying experience I was a bit nervous, but they really helped facilitate the process and gave me confid More

by katehlikesva
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
harrison
August 03, 2011

I dealt with Bruce of Whitten Bros Jeep to buy myself a used Ford Explorer with under 83,000 miles for way less than my budget of $10,000. I loved the gray color and I love everything about my car. I am More

by cheerleadingalma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruce
August 02, 2011

Nice to see a family owned business run and work so smoothly. I didn't feel pressured and stressed out to do something or make a decision that I wasn't comfortable making and so i appreciate that. E More

by mason23320
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
harrison
July 26, 2011

Harrison Carlos and the rest of the team were great !! They were friendly, fair, knowledgeable and easy to work with. I would recommend them to anyone and look forward to doing more business with them ! More

by nickmusic70
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
harrison
August 23, 2010

I bought my mazda 3 about 5 years ago. The salesman said that state inspections were free. So far, everytime I have brought my car for an inspection and service I have been charged for the "free" state insp More

by tiredofripoffs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
various
August 23, 2010

I took my Mazda 3 for a Summer Service which was 49.95. The charge on the bill was 58.40? then they tightened a valve on my brake without telling me and charged me an additional $100 dollars. I am not happ More

by tiredofripoffs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom
January 29, 2009

Went in for an oil change that I made an appointment for and spent the next 2 hours waiting for my car. Anywhere else even without an appointment I would be out in 30 minutes tops. Left message about my d More

by raimondv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Manager
Oct 03, 2012 -

Whitten Brothers Mazda responded

Raimond, we're sorry that your oil change took longer than usual and we would like to make it up to you. Please email whittenjcdm@gmail.com!

August 23, 2008

In my experience, their service department over-charges for routine procedures such as oil changes, they did not return phone messages left well within business hours to schedule a service appointment, and More

by nv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown
Oct 03, 2012 -

Whitten Brothers Mazda responded

We're very sorry that this was your experience. Please email us at whittenjcdm@gmail.com so we can make it up to you!

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