Whitten Brothers Mazda

Several months ago I had a bad service experience with Whitten repair job. After bringing it to the service manager's attention, I must say that I am very pleased with the outcome. Whitten repair job. After bringing it to the service manager's attention, I must say that I am very pleased with the outcome. More

Thank you for the great service. I never felt pressured while I was looking around. Our daughter loves her new car and we couldn't have asked for a better car buying experience. while I was looking around. Our daughter loves her new car and we couldn't have asked for a better car buying experience. More

My recent experience at Whitten Mazda was the best that I have ever had when purchasing a new car. From the start, Nathan Mathaney, Sales Consultant, was attentive without being over-bearing or pressuring me have ever had when purchasing a new car. From the start, Nathan Mathaney, Sales Consultant, was attentive without being over-bearing or pressuring me, and had extensive knowledge of the Mazda3i that I was interested in. His ability to understand exactly what I wanted in a new car is due to the fact that he genuinely listened to me when we talked. His easy going, friendly, polite personality is a wonderful asset to his expertise in the business, unsurpassed professionalism, no pressure, unhurried sales approach, and his genuine desire to help me find exactly the car that I want. Nathan is an exceptional salesman and a consummate professional, and I hope to have the opportunity to buy from him again. Likewise, Frank Howerth, Finance Manager, was as friendly as he was professional as he explained the financing options, contracts, and other options available to me - in a clear, easily understood manner. He was extremely helpful with my questions and concerns, and helped me to make the right decisions for my situation. And Sales Manager, Brian White, was equally friendly, as accommodating as possible, and an absolute professional in helping me determine the price for my new vehicle. I have had recent service, in that options that I ordered were put on my car, and every promise made by Nathan and the service manager was delivered exactly as I expected. This has been an enjoyable experience in every way, and I expect to be contacting Nathan Mathaney when I am ready to trade this car for another. I can not recommend this team of professionals more highly. More

I wanted to take the time to personally thank Nathan and Whitten Brothers Mazda. I just drove away with my Mazda 2 today. It is the best experience I have had at any dealer. Everything was went so smoothly Whitten Brothers Mazda. I just drove away with my Mazda 2 today. It is the best experience I have had at any dealer. Everything was went so smoothly with no hassle or complications. He didn't beat around the bush-I told him exactly my price range and what monthly payments I am looking for and he found me the perfect car. I am a student at VCU so on a tight budget, and I found a car with great gas mileage and in my payment range. I will refer everyone I know buying a car to Whitten Brothers, and will be back for my next car! Thanks for your amazing service!! More

Whitten Advantage is garbage -- Lifetime warranty on engine... not so much -- timing chain went bad on 2009 CX-7. They will not repair it because I don't have the receipts from where I changed my oil fr engine... not so much -- timing chain went bad on 2009 CX-7. They will not repair it because I don't have the receipts from where I changed my oil from the time they stopped doing it free (36k miles) to now (73k miles). I change my own oil! Who keeps receipts of cases of oil? They will find any way to get out of repairing something. There's always a loophole. I also had an extended warranty through easycare which covers up to 75k miles -- they denied the claim first. The service manager took pictures and sent to them to prove that maintenance was not the issue. Now I find out that the "Whitten Advantage" should cover it. So the people who were defending me and taking pics to prove I was in the right are now backtracking when they have to cover it under their "warranty" saying the same thing. That I didn't have the proper documentation of oil changes. What a bunch of crap. I will never buy from them again. More