Whitten Brothers Mazda
Richmond, VA
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 187 reviews
Superior Purchasing Process I came to Whitten after going to several dealers, and the immediate feeling I had as soon as I walked in the door was positive. I was looking to purc I came to Whitten after going to several dealers, and the immediate feeling I had as soon as I walked in the door was positive. I was looking to purchase a vehicle for a three year project taking photos all over North America. In order to make the getting there fun, I decided to purchase a Mazda Miata MX-5 RF-GT. This project has a very tight budget and I was constrained with my needs around pricing. Nick Burton and Melvin Roberts took the time to understand my needs, and put in the effort to find me a car that was available and met the specification requirements. I was so enthralled with the MX that I got lost on the test drive. Nick and Melvin were most understanding.... There was absolutely no pressure at any time during the process. In fact, I purchased tire and wheel coverage after securing the price on the MX. I would recommend Whitten Brothers Mazda to anyone seeking to purchase a quality vehicle at a competitive price, and most importantly a group of employees that are diligent, honest, professionals. More
Used Vehicle Purchase This was my first experience with this dealership. The salesman was knowledgeable, professional, and personable. Wasn't too impressed with the way This was my first experience with this dealership. The salesman was knowledgeable, professional, and personable. Wasn't too impressed with the way the vehicle was inspected through their service department though. For a CPO vehicle, I would expect everything to be tested and confirmed operational prior to it being placed on the lot. There was a fog light out and some of the safety features were not confirmed tested. My salesman quickly remedied these issues but I would caution your inspectors to take more time in conducting inspections and confirming which features are on the vehicle and if they are operating as designed. More
Overall great experience Stopped by to look at a used Mazda 6. Scheduled a test drive online and when my family and I arrived, Melvin was sitting outside with the keys in hand Stopped by to look at a used Mazda 6. Scheduled a test drive online and when my family and I arrived, Melvin was sitting outside with the keys in hand to great us. Melvin was great, very funny, and made the experience enjoyable. We were at the dealership for at least few hours and he was very patient. Melvin and Mike worked to the price within my range, and have reasonable monthly payments. They were very attentive and both Mike and Melvin are great people. The only thing that subpar was the detailing work (cleaning up the car) before I left the lot. Overall, it was a great experience thanks to Melvin and Mike More
I have no complaints. I have been coming to this dealership for almost 10 years and I can say I’ve never had an issue with the team and that everyone has/does/continues to I have been coming to this dealership for almost 10 years and I can say I’ve never had an issue with the team and that everyone has/does/continues to do their best to lookout for me. I really appreciate that coming from the customer service industry myself. Even during trying times with my 07 CX-7, I was happy to begin my first lease option ( 16 M-3). It was a whole new experience, bringing it back to my Lancer days...I digress lol. But, here I am in my next vehicle (CX5) and I can not be more thrilled to be back up in the air! Not to mention it’s pretty sweet! I’ve missed it and the whole transition and transaction was quite smoothed...definitely a plus. I give 5 star Kudos to Melvin for being my #1 wingman since the beginning! More
Excellent overall experience. This is my second purchase from Whitten and I am extremely satisfied.I would be likeley to come back again.I really trust the full staff. This is my second purchase from Whitten and I am extremely satisfied.I would be likeley to come back again.I really trust the full staff. More
Great experience I recently purchased a 2017 Mazda CX-5. Although the process took awhile, our salesman, Bill, was so unbelievably thorough and I never felt pushed one I recently purchased a 2017 Mazda CX-5. Although the process took awhile, our salesman, Bill, was so unbelievably thorough and I never felt pushed one way or another. The overall experience was great and I feel very good about owning a Mazda and going back to Whitten brothers for any future service. More
Friendly and accommodating Abdul Khalili is an absolute pleasure to work with. He is friendly, professional, and kind. I appreciate that he was not pushy, and was readily availa Abdul Khalili is an absolute pleasure to work with. He is friendly, professional, and kind. I appreciate that he was not pushy, and was readily available to answer questions. More
Stress-free new lease experience Our sales professional Abdul and the rest of the Whitten team made sure we had exactly the vehicle we wanted at the right price and all of our questio Our sales professional Abdul and the rest of the Whitten team made sure we had exactly the vehicle we wanted at the right price and all of our questions were answered. It was a stress-free end to our lease as we moved on to our next Mazda. Thank you! More
Car Buying Made Easy Process was hassle free. My sales Rep Nick was easy to work with and was quickly able to find us the model and color we wanted form another dealer. Process was hassle free. My sales Rep Nick was easy to work with and was quickly able to find us the model and color we wanted form another dealer. I found hi to be responsive and efficient without placing any pressure on us to buy. More
Mazda3 Bill Edwards worked very hard to find the car that we wanted. He was professional. Happy with our experience. Jay was able to find us better financing Bill Edwards worked very hard to find the car that we wanted. He was professional. Happy with our experience. Jay was able to find us better financing, what was awesome! Thank you Whitten Brothers More