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White's Toyota of Lima - Service Center

Lima, OH

4.4
659 Reviews

659 Reviews of White's Toyota of Lima - Service Center

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December 07, 2023

Quick service and great people. It is great to have techs that are trained and knowledgeable More

by helmkerob
Recommend Dealer
Yes
Employees Worked With
Stacey Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stacey Miller
December 06, 2023

went in for an oil change, they said I didn’t need one - but never reset my oil required light. hope I really don’t need an oil change and that my vehicle doesn’t blow up More

by STEFANIE.LOWRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacey Miller
3.0
This rating includes all reviews, with more weight given to recent reviews.
December 02, 2023

It was the best service ever! Very helpful and explained everything very well. Always going above and beyond! More

by jessica_woodford01
Recommend Dealer
Yes
Employees Worked With
Stacey Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stacey Miller
December 02, 2023

Knowledgeable associates, explain work performed on vehicle and always offer assistance with any issues that I might have More

by kbenro50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Ritchie, Michael Cowden
December 01, 2023

Very grateful they found the leak in the transmission at a routine maintenance visit. They had a loaner ready for me and got me on my way. It was greatly appreciated. More

by CWDOC83
Recommend Dealer
Yes
Employees Worked With
Josh Service Manager
November 29, 2023

Great experience! Service manager is knowledgeable and service done quickly. Very happy with scheduling and timing. More

by nurljma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Helmke
November 29, 2023

While taking delivery of a truck, I asked if service might have time to service my wife's Solara Convertible. Service took care of her vehicle that afternoon and delivery of new (pre-owned) truck went s More

by VENTURELLA_JOHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Pseekos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Hawkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Reznik
November 26, 2023

They provided excellent and professional service. My wait time was minimal and they allowed me to use a coupon. More

by MARYCOPELAND1204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacey Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 23, 2023

I dread bringing my vehicle in to be serviced. The wait time is absolutely ridiculous. More

by GRACE_TARA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Ginter
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2023 -

White's Toyota of Lima responded

Grace, we are so sorry that you had a bad experience with us. Please give our Service Manager Rob Helmke a call at 419-331-0381 if there is anything we can do to change your opinion and earn your business back. Again we apologize and thank you for your feedback, as we can use this to better our dealership!

November 22, 2023

an oil change took over an hour and a half and I was the only one waiting the lady before me said her appointment took over an hour and a half too that is terrible service alot of staff but no one was doing More

by LISASTEW808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brett Condon
3.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Miller
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2023 -

White's Toyota of Lima responded

We are so sorry that you had a bad experience with us. Please give our Service Manager Rob Helmke a call at 419-331-0381 if there is anything we can do to change your opinion and earn your business back. Again we apologize and thank you for your feedback, as we can use this to better our dealership!

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