White's Toyota of Lima - Service Center

Allan Nott service has always been very accommodating. Everyone I interacted with was great! Tracy and Brett helped me get the things done to my van that needed done, Avril helped me get home and Jessica Everyone I interacted with was great! Tracy and Brett helped me get the things done to my van that needed done, Avril helped me get home and Jessica stayed open a little late so I could pick up my van. Of course the work was done right, I guess that would be a given... For all the extras,... I thank you! More

I made an appt for service. Other services were recommended as needed at the time. They were able to do the needed service without asking me to come back another day. I also was able to take adva recommended as needed at the time. They were able to do the needed service without asking me to come back another day. I also was able to take advantage of their shuttle service which helps to make my time count while I wait. Thanks. More

Was able to get an appointment same day after calling in that morning. I actually dropped off my car earlier and they actually finished it earlier before lunch so I could get on my way. that morning. I actually dropped off my car earlier and they actually finished it earlier before lunch so I could get on my way. More

The service personnel are friendly and attentive to your needs. I like the shuttle service which saves us from making two trips to the dealership. There is usually a cost estimate attached to the service. needs. I like the shuttle service which saves us from making two trips to the dealership. There is usually a cost estimate attached to the service. More

Had problems with my air. Condenser was damaged. Had my insurance take a look at it. Had Alan Knot Service fix it. Treated very well with service , insurance take a look at it. Had Alan Knot Service fix it. Treated very well with service , More

As always the service was very good. I brought my car in for an oil change and asked them to look at a problem I was having - the inspection of the problem was at no charge which I greatly appreciated! A pr for an oil change and asked them to look at a problem I was having - the inspection of the problem was at no charge which I greatly appreciated! A problem was discovered with the brakes and although they did have to keep my car overnight while the part was ordered the service was polite, respectful and considerate. If I had to complain about anything it was that the brake part was not in stock for my 2007 Honda Fit. I have brought my Fit to the dealership for service since purchasing the car from them and will continue to do so. More

Andrew and George were both excellent. Andrew met all of my services needs with professionalism and expertise, and ended up saving me money by his advice. He won a life-long customer by his approach and his my services needs with professionalism and expertise, and ended up saving me money by his advice. He won a life-long customer by his approach and his courtesy. George more than met every need in the sales department, answering questions and treating me with respect and dignity. I will not look anywhere else for sales or service on my vehicles again, I am very impressed with the staff at Allan Nott. Many Thanks from Michael Jenkins More

When I arrived I did not have to wait and as usual, everyone was very friendly. I was there for the complimentary oil change and tire rotation. Even though I did not have an appt. for it, they we everyone was very friendly. I was there for the complimentary oil change and tire rotation. Even though I did not have an appt. for it, they went ahead and did the recall detail that needed done, which ment I do not have to make another 40 mile trip back to get it done. More

The last few times I have had service done on my car, I stand at the service counter for indeterminate amounts of time because two, possibly three people are standing there looking at computer screens and stand at the service counter for indeterminate amounts of time because two, possibly three people are standing there looking at computer screens and not paying any attention to me standing there. I am bringing this up now because it occurs every time I have my car serviced anymore. When I took my car in recently, three people were at the counter, two walked away to do something else and the third gentleman who is always sitting at his computer or talking on the phone does not appear to ever wait on customers anyhow. One person finally walked back just as another person was entering the service area. She asked that man if she could wait on him while I am standing there for about 15 minutes at that point. (Shame on the guy who walked in and was waiting on immediately when he could plainly see it was not his turn anyhow. On this same service call, I went in to get my car and the same situation occurred with everybody appearing to be busy gazing at their computer screens. I finally just walked over to the waiting area and sat down. No one appeared to notice. Finally a gentleman (not one of the three looking at their computer screens) walked into the room and saw me and asked if he could help me. I normally would not complain but it is getting to the point that this is the norm. My next issue was the fact that I was bringing the car in that I just purchased to have door guards put on and I asked them to check my brakes because they were very grabby. When I picked the car up, I was told the rotors were warped and needed to be sanded. When I asked why that would need to be done when the car was new and only had 40 miles on it when I bought it. The guy who didn't really know what in the world he was saying indicated it was probably because of the way it had been driven....????? I explained to him the car was new, only 40 miles on it, what was he saying? He repeated it and I had to tell him again that this could not be, I hadn't had the car long enough to do anything to the rotors, his insinuation it was because of reckless driving...??? He questioned the employee who always sits at his computer and never helps customers what the problem could be and he mumbled that it might be because it sat all winter, yada, yada, yada... I am very concerned because that is just that much that was taken off my rotors lifespan and I am not happy. I spoke to our salesman (Jeff Warrington) and he indicated he would make sure it was noted on my service report for future knowledge if something happens but upon speaking with my husband about it, he was adamant that it was not acceptable to purchase a new car with warped rotors. At this point, we have not heard back from Jeff (he is a great guy, not complaining about him at all), just the fact that the service dept. tried to pawn off the damage to reckless driving or sitting all winter in the elements. We plan to pursue this, as it is our contention that there needs to be new rotors put on that car. It is not acceptable to buy a new car and have to have the rotors sanded immediately. One final note that displeased me was the fact that the sides of the car really needed to be cleaned off before applying the door guards and in looking at the doors, someone had just wiped the area where the door guards would be placed with the remaining dirt on the door just smeared around. We were not impressed... More

I am always impressed with the quality and the professionalism of everyone here. Was satisfied with the work that was done and the cost to git er dun! Thanks professionalism of everyone here. Was satisfied with the work that was done and the cost to git er dun! Thanks More