White's Toyota of Lima - Service Center

I made an appointment to get an oil change and rotate tires on 08/01/2013 at 10:00. I arrived and the service department was very busy. It wasn't long and they took my information. I was told there wa tires on 08/01/2013 at 10:00. I arrived and the service department was very busy. It wasn't long and they took my information. I was told there was coffee if I would like and it would take around 45 minutes. I had other appointments that day so I was encouraged that it would not take long, but had settled in the waiting area thinking with all these people here it was probably going to be longer. I was very pleased that it was around 45 minutes and I was on my way. Thank you so much for making my day go smooth. Lois Hertig More

Wait was not too long - they have a nice area where my kids could play while we waited. My only complaint is they told me my car was done and it actually wasn't. I loaded my kids up and stood near the des kids could play while we waited. My only complaint is they told me my car was done and it actually wasn't. I loaded my kids up and stood near the desk for five minutes while they finished up. Not a huge issue, but can be a struggle corralling kids in that area. More

Allan Nott provides prompt quality service. The service staff are professional, polite, and courteous. The online scheduling is very convenient.I also enjoy the availability of the courtesy vehicle. staff are professional, polite, and courteous. The online scheduling is very convenient.I also enjoy the availability of the courtesy vehicle. More

Without exception, A. Nott employees are clear in accomodating and explaining service needs. I like the follow-up calls, making sure that I am satisfied with the service. Also, on this day, Eric Ma accomodating and explaining service needs. I like the follow-up calls, making sure that I am satisfied with the service. Also, on this day, Eric Martin took me on a test-drive with Toyota Venza. He also fielded follow-up calls regarding gas mileage on the Venza on other Toyota models. This time next year, I will be in the market for a new Toyota, and Eric was extremely helpful in assisting my decision. More

The service courtesy was ok, but not as good as Jessica Randall. The guy actually seemed kind of nervous. It looks like you might be training some new guys. Sorry I don't remember who waited on me because Randall. The guy actually seemed kind of nervous. It looks like you might be training some new guys. Sorry I don't remember who waited on me because it wasn't memorable; they weren't as friendly as Jessical Randall is, but she wasn't there. She is very friendly and I really look forward to dealing with her. She really makes you feel welcome. More

We have purchased many Hondas over the years, and the main reason we come back is because of the great service provided by Allan Nott. They have always been fair even though the pricing seems a little h main reason we come back is because of the great service provided by Allan Nott. They have always been fair even though the pricing seems a little high at times. I am a firm believer in a strict maintenance program and have never missed the suggested maintenance on any of my Hondas. I purchased my first car, a 1961 VW, from Bob White, Sr; and service has always been one of his top priorities. More

It was obvious that the service advisor that I was speaking with was relatively new on the job, however he was extremely eager to please. He also had help from coworkers/supervisors when needed. I had speaking with was relatively new on the job, however he was extremely eager to please. He also had help from coworkers/supervisors when needed. I had to have both of our vehicles serviced one day after the other on the week of my vacation and the service department was very accommodating and efficient. It was also nice to see the salesman who sold us both of the vehicles and he remembered our names even though our last purchase was in 2010! I would recommend Brian Barhorst to anyone wanting to purchase a vehicle and Keaton Meadows to anyone requiring service. More

07/22/2013 we took our 2012 Honda Accord to the dealership because the Navi System quit working. The screen said Unable to read DVD. Contact your dealer. I read the manual, which said to take th dealership because the Navi System quit working. The screen said Unable to read DVD. Contact your dealer. I read the manual, which said to take the DVD out and put it back in to see if that, would correct the problem. It did not correct the problem. When we arrived at the dealership I spoke with Miles Mellano, told him what the screen said. He went out to the car came back in and asked where we were watching DVD’s and where the player was and if it was installed by us. I told him we do not watch DVD’s and it was factory installed. I had to show him where the DVD play was in the trunk and how to open it. I told him the player was extremely hot to the touch when I went to open it and do what the manual said. The service department could not find anything wrong with it so my husband asked Mellano what we were to do if the car caught fire. His respond was to “Jump Out”. He treated us as if we were morons from the time he first opened his mouth then the Jump Out really topped it off. More

We had to get our air cabin filter replaced. Allan Nott is always friendly and has a warm welcoming environment. We bring our daughter and they things for children to do. Our appointment actually took ab is always friendly and has a warm welcoming environment. We bring our daughter and they things for children to do. Our appointment actually took about and hour and they took our bill down for waiting. We have bought our last three cars with Allan Nott and I would recommend them to anyone out there looking to buy or lease a car. I think they go above and beyond any car dealership out there. More

Dealership faculties are clean. Employees are polite. The bottled water and shuttle service are appreciated. Also the attempt to find any campaigns or warranties or courtesy warranties are appreciated to low bottled water and shuttle service are appreciated. Also the attempt to find any campaigns or warranties or courtesy warranties are appreciated to lower the cost of the service. More