White's Toyota of Lima - Service Center

Normal Service I recently called the dealership for a service appointment and was pleased to get the time that I requested within the same week. I was greeted by nam I recently called the dealership for a service appointment and was pleased to get the time that I requested within the same week. I was greeted by name when I went to see the service writer, Jeff and was told the time would be about an hour. Left my Rav and went home. Jeff called about 1/2 hour later and explained that my front brakes were pretty worn and while I go a bit longer his recommendation was to replace the brake lining which I did. Jeff then gave me the new time for pickup and did call when the service was completed (in the time frame given). Got a complete review of all work done, current status and what might need to be done in the future by Jeff. Great Service. More

VERY DISSATISIFIED Very dissatisfied with service. Could not get a straight answer out of anyone I tried to talk to. Didn't do the job I was told they would do. Will not Very dissatisfied with service. Could not get a straight answer out of anyone I tried to talk to. Didn't do the job I was told they would do. Will not recommend Allen Nott to anyone! More

Service Exceptional service. Wait time was exactly like they said. Very courteous and friendly. Will continue to have my car serviced there. Very professi Exceptional service. Wait time was exactly like they said. Very courteous and friendly. Will continue to have my car serviced there. Very professional. Offered shuttle service if needed. More

my service for 2014 honda pilot service on my 2014 honda pilot it was complimentary oil change and tire rotation and they are all very friendly at allan nott service center service on my 2014 honda pilot it was complimentary oil change and tire rotation and they are all very friendly at allan nott service center More

oil change and tire rotation i have been a loyal allan nott customer for many years i will not shop or have service done anywhere else from sales to service to the finace guy stev i have been a loyal allan nott customer for many years i will not shop or have service done anywhere else from sales to service to the finace guy steve k i wouldnt trade them for the world best dealership in auglaize mercer or allen county bar none More

Service for my 2014 Tundra Had a new mirror put in and some new keys cut for my Tundra. I was greeted and walked in to the service counter and offered a drink. I had my nephew Had a new mirror put in and some new keys cut for my Tundra. I was greeted and walked in to the service counter and offered a drink. I had my nephew with me who is 6 and they gave him a coloring book with stickers and cards. Awesome customer service and very helpful to keep a 6 year old busy! More

Can your service be improved? No, sir. Has always been 5 star with me. I lease Toyota cars solely because of the excellent service I get at Allan Nott and I see no reason to ever change tha Has always been 5 star with me. I lease Toyota cars solely because of the excellent service I get at Allan Nott and I see no reason to ever change that mindset. Merry Christmas to everybody there. More

30K Service for my 2011 Corolla Good Service, But I have not received the checklist of the service which says what has been checked. But I believe that it has been done in appropriat Good Service, But I have not received the checklist of the service which says what has been checked. But I believe that it has been done in appropriate way and standards. More

Excellent Service on my Old Celica Jeff Sousa handled the service on my 2000 Celica GTS. He treated as a valued customer. He was knowledgeable, understanding and unbelievable accommoda Jeff Sousa handled the service on my 2000 Celica GTS. He treated as a valued customer. He was knowledgeable, understanding and unbelievable accommodating. He actually cared about giving me quality service in a timely fashion. He established rapport easily. He was a Celica owner himself. I've been dealing with Allan Nott since the 80's and this was the absolute best service I have ever received. Good job young man !!I David l. Plas More

Outstanding employee! Had a difficult to diagnosis problem with vehicle 4 months ago and the service advisor I had (Jeff Sousa) was unbelievably patient, understanding and Had a difficult to diagnosis problem with vehicle 4 months ago and the service advisor I had (Jeff Sousa) was unbelievably patient, understanding and in the "customer's corner". He took a genuine interest and time with my problem as I noted he did with all customers with which he worked. On another visit for routine maintenance, I worked with a different service advisor (no complaints about him), but again noted how on task and attentive Jeff was. Today, my visit was to have an ordered piece installed. Jeff gave me his attention as soon as I entered. I received the same courtesy as before and continue to feel he goes above and beyond what is necessary to do his job. He is a fine representative of what all employees that work with the public should be - friendly, attentive, resourceful, respectful (of customers and of fellow employees) and an extremely hard worker. Hats off to JEFF SOUSA More