White's Toyota of Lima - Service Center

Service of vehicle I always receive excellent service, but this time was even higher than my expectations. Leeland Lauray worked me in to the service schedule on the m I always receive excellent service, but this time was even higher than my expectations. Leeland Lauray worked me in to the service schedule on the morning of December 31, 2015 to fix a problem I had encountered with my vehicle. Later that afternoon, around 4:00P.M., I returned with new car problems, not the fault of Allan Nott Toyota, but a new problem. Leeland allowed me to leave my car there and set me up with a rental car. He then scheduled my car in on Saturday, January 2, 2016 and called me to describe what needed fixed and that he would have to order the part. He then called me on Tuesday, January 5, 2016 and let me know that the service staff had fixed the new problem after receiving a new alternator and allowed me to pick up my car that same day the alternator was received. Kudos to Leeland and the service staff for the quick, professional, courteous diagnosis and fix of mt vehicle! More

Blind Spot Monitor My 2013 Toyota Camry had a malfunctioning blind spot monitor. Cody in the Service Department clearly outlined what to expect with regard to the amoun My 2013 Toyota Camry had a malfunctioning blind spot monitor. Cody in the Service Department clearly outlined what to expect with regard to the amount of time for the repair. Everyone was professional and friendly throughout the process. I appreciate their attention to the customer and the vehicle. Great work! Susan More

Rav4 Owner We had our 1st service done-that was all good..Had cracked windshied and was able to get that replaced in less than a week. Very happy with our purcha We had our 1st service done-that was all good..Had cracked windshied and was able to get that replaced in less than a week. Very happy with our purchase and service. More

Great Service I was immediately greeted when I pulled into the bay for service. I took my car in for a recall on my window switch. I was originally told it would I was immediately greeted when I pulled into the bay for service. I took my car in for a recall on my window switch. I was originally told it would take 1 3/4 hrs to complete when I made my appointment. I was prepared to stay while it was being completed. I was advised upon arrival that it would only be about 45 minutes and I was pleasantly surprised....both at the news and the fact that it happened just that way. I was in and out and the experience was great. I appreciate it all and giving me back part of my busy day!! More

Great dealership Was notified of a recall by mail. While at the dealership getting this repaired, I asked the service advisor, Rob Ward, about another issue I was hav Was notified of a recall by mail. While at the dealership getting this repaired, I asked the service advisor, Rob Ward, about another issue I was having. He took time to drive the vehicle, acknowledged the problem and spoke with a service technician. We have to take the vehicle back for repair, but we were assured the issue will be corrected under warranty. While my wife was waiting, she had a question about her CRV. Ray James, a Sales person, was walking through the service department so she asked him her question. He was incredibly helpful and took all the time needed to get the answer to the question. Mr. James also took the time to help us sync our phone when we stopped by after our CRV purchase. Sales and Service teams are top notch! More

Caring Service Crew It's always a good experience to come to Alan Nott. My Highlander had a problem with the power rear hatch. Cody was great setting up a time to get t It's always a good experience to come to Alan Nott. My Highlander had a problem with the power rear hatch. Cody was great setting up a time to get this fixed and it was covered by warranty. More

Camry 2011 Came in for my Camry's first maintenance /service appointment and the service was great. Everyone was very pleasant and professional. Will definitely Came in for my Camry's first maintenance /service appointment and the service was great. Everyone was very pleasant and professional. Will definitely by my next car here! More

Horrible Service The service department told me my van had a recall so I brought it in to them. It turns out my van didn't qualify for the recall. So they called me The service department told me my van had a recall so I brought it in to them. It turns out my van didn't qualify for the recall. So they called me up and said my van was done and I owed $104.00 for a diagnostic charge. Totally dishonest. They didn't even bother to offer to fix the problem I was having with the van. All they did was shut off the check engine light and to me to bring it back in if it came on again. Had they had any customer service skills what so ever they would have explained why my van wasn't part of the recall and offered to go ahead and fix the problem at their normal service charge, not charge me $104.00 for nothing. More

Quick oil change I truly appreciate the staff at Alan Knott Toyota. I did not have an appointment but they were able to squeeze me in for a quick oil change. I am ver I truly appreciate the staff at Alan Knott Toyota. I did not have an appointment but they were able to squeeze me in for a quick oil change. I am very busy and appreciate these little things that make my life easier. I would highly recommend Alan Knott Toyota without any reservations !!! Friendly staff and great waiting area!!! More

Phenomenal Customer Service Never a dull moment there. Those guys on the Toyota side make you their number one priority. They are right on top of everything. I have never left wi Never a dull moment there. Those guys on the Toyota side make you their number one priority. They are right on top of everything. I have never left without a smile on my face. More