White's Toyota of Lima - Service Center

Compassion for Hurricane IRMA Evacuee My name is Kimberly Anderson and I purchased my 2007 Honda Pilot from Allan Nott Honda in 2007. On September 6, 2017 my son, two Shih-tzu's and my ca My name is Kimberly Anderson and I purchased my 2007 Honda Pilot from Allan Nott Honda in 2007. On September 6, 2017 my son, two Shih-tzu's and my cat evacuated Naples, Florida (where we have been living for the past eight years) to escape the wrath of Hurricane Irma. We drove 1300 miles in less than 24 hours straight from Naples, Florida to Ada, Ohio where my Parents live. My Honda Pilot now has more than 201,000 miles and has been a VERY reliable vehicle for me and my family. On Thursday, September 18th I drove into the Allan Nott Service Entrance WITHOUT an appointment and asked if Service could do an Oil Change, Check Fluids and inspect my Pilot since the "D" light (Drive) flashes erratic intermittently. Brett Condon, Service Advisor, was kind enough to squeeze me into the schedule and shuttled me over to Macy's too. After the Inspection, Brett Condon called to inform me that they "3rd Clutch Pressure Switch" needed to be replaced as well as a "3rd Brake Light Bulb". Knowing I only had a small amount of cash, pay day not coming soon enough, and wondering IF I will even HAVE a job when I return to Naples I asked Brett to just make a list of what I needed with an estimate and I would just have to get by as is for now. When I returned about an hour later, Brett Condon and his WONDERFUL AND COMPASSIONATE CREW had REPAIRED MY CAR AT NO CHARGE TO ME!!! I was so AMAZED and THANKFUL that Brett and his crew had BLESSED ME AND MY FAMILY with this GIFT!!! AND... Brett even TOPPED OFF MY GAS FOR ME!!! What?!?! Needless to say I was CRYING and so VERY THANKFUL for Allan Nott's WONDERFUL EMPLOYEES who went OVER AND ABOVE to help me and my Family displaced from Hurricane Irma!!! I cannot THANK YOU ALL ENOUGH!!! My Family and Pets are now staying with Family in Morehead, Kentucky, slowly headed South but still do not have power to the rental home that we have on 11th Street North in Naples, Florida. I am currently working over the phone and online for my boss and will plan to drive down to Naples AFTER our Electricity is restored. Please continue to PRAY for ALL those affected by Hurricane Harvey AND Hurricane Irma. It's going to be a LONG recovery. THANK YOU Brett Condon and Allan Nott Honda for GIVING and SHOWING COMPASSION to me and my Family!!! If I am ever able to purchase another NEW Pilot it will be from YOU!!! May God Bless you ALL!!! Sincerely, Kimberly Sue Anderson Erik and Ryan Anderson Addison, Avery and Aubrey too! More

Routine service plus some body work went very well, Leeland and everyone else we dealt with were very courteous and very helpful. Price paid for services also was reasonable. We are very satisfied wit Leeland and everyone else we dealt with were very courteous and very helpful. Price paid for services also was reasonable. We are very satisfied with the service we receive from this dealership. More

Evan Miller and Tom and Damien Came in for service. They bought my old car and sold me a new one. Huh! Good deal! EVAN Miller very helpful. Nice young man. Came in for service. They bought my old car and sold me a new one. Huh! Good deal! EVAN Miller very helpful. Nice young man. More

Allen Nott does a great job! Service department always does a great job at a fair price. Appreciate all they do and have become a loyal customer to keep my Toyota Highlander runni Service department always does a great job at a fair price. Appreciate all they do and have become a loyal customer to keep my Toyota Highlander running. Much thanks to the whole staff, and Cody in particular for doing such a great job getting me in and out quickly, and to Lisa for arranging the shuttle so I could get back and forth to work! More

Nice people, listens to my concerns Very helpful and answered all of my questions Krista was patient and explained the difference between leading and outright purchasing. I cannot remem Very helpful and answered all of my questions Krista was patient and explained the difference between leading and outright purchasing. I cannot remember the service Dept guy who helped me but he was very helpful. More

Oil change experience. My wife has a leased Sienna. Came in for an oil change and left with a new car that looks like her old one. Same color but many more options. Now she My wife has a leased Sienna. Came in for an oil change and left with a new car that looks like her old one. Same color but many more options. Now she can pull the boat "All wheel drive", and has the GPS that she can talk to and never get lost. Beside that, it is her birthday. All the people at the dealer were very knowledgeable and more than willing to help. Good luck with the new baby Evan and study hard in college Damien. Both young men are a credit to your company as well as all the other employees that assisted us. Bill and June Ward More

Smooth experience Very professional, clean dealership. I appreciate getting in on short notice, and having service done right, and quickly. I appreciate Adams texts to Very professional, clean dealership. I appreciate getting in on short notice, and having service done right, and quickly. I appreciate Adams texts to help fit me in while my very challenging schedule makes it difficult. Thanks!, Ron More

Very Courteous Staff, to a person! Everyone there is so nice and helpful. Someone has done a great job of creating and maintaining this culture, a difficult thing to do. We have been Everyone there is so nice and helpful. Someone has done a great job of creating and maintaining this culture, a difficult thing to do. We have been very pleased. More

Oil Change and Tire Rotation The reception commencing with delivery of the vehicle and subsequent discussion with the service department representative was professional and cordia The reception commencing with delivery of the vehicle and subsequent discussion with the service department representative was professional and cordial. I waited for the vehicle in the reception area where I was offered and drank coffee and read the USA Today. In general the interaction between dealership folks and customers created a pleasing distraction foe me. In the short time I had to wait I also visited John and Josh Gould, having done business with both salesmen over the years. The service department representative took time to explain the results of the inspections and service work done on the vehicle. The overall experience was a good one. More

"Fast easy and excellant service" This service team is always willing to give more than expected. Just the kind of people you want have servicing your car. Always giving more than expe This service team is always willing to give more than expected. Just the kind of people you want have servicing your car. Always giving more than expected guarantees return customers. Thank you, Robert Evans More