White's Toyota of Lima - Service Center

Excellent service every time. Treated like a king by service consultant Tyler Hepp, sales , George Pulfer and most of all Josh Gould. Wonderful people and will always be a toyota m Treated like a king by service consultant Tyler Hepp, sales , George Pulfer and most of all Josh Gould. Wonderful people and will always be a toyota man because of these people !!!!!! More

They do not stand up for the vehicle warranty I bought a Honda CRV. After about 10 months, the windshield cracked. I called the Salesman who sold me the car and he told me to file an insurance c I bought a Honda CRV. After about 10 months, the windshield cracked. I called the Salesman who sold me the car and he told me to file an insurance claim. I told him that the windshield cracked, it was not hit. I had a new car service trip in a few days so I waited and showed them the windshield when I dropped off the car. When I dropped off the car, I showed a person in the shop who looked at it with me and agreed that there was no sign of anything hitting the windshield. He ran his finger nail on the crack and said that there was no sign of impact. I left the car overnight for maintenance the next day. The shop called me at work the next day and said that the windshield had been hit and they would not repair it. I argued with them about the conditions of the windshield when I arrived, but they only thing that they would say was that it had been hit and they would not do anything for the windshield. They just refused to do anything about it except if I wanted them to repair it as my cost. I was beyond livid and I will not buy anything at Allen Nott Honda again. There are a lot of car dealers and I would not recommend ever buying anything at a company that wants me to use my insurance to cover the cost of an equipment failure. I never had any problem like this with my Ford. As a side note, they have free car washes for cars on certain days. So you would think that they would wash a car that was brought in for complementary maintenance. During the visit that I described above, they also did not wash or vacuum the car after the maintenance was done. I asked about it and the service person informed me that they only washed cars when you asked for it to be done. They weren't sure that I wanted it washed so they did not do it. I asked them to explain to me how I would know that I needed to ask for the service if I did not know that I needed to ask. They just looked at me. To say I was angry is an under statement. I will take the car back for the new car service that they owe me unless I can find a different dealer to service the car. I will never pay for anything at Allen Nott again, buyer beware. The car is nice, except for the windshield, but that is no reflection on Allen Nott. The Allen Nott dealership did not build the car, they only sell them. Their after sale service is bad. I can afford to pay for the windshield if I have to. But, I was driving and the windshield cracked. I should not have to pay for this and I will not put in a false claim to my insurance company as they suggested. This is a warranty claim that should have been covered. Bumper to bumper warranty, except for the windshield. More

Great help Tyler explained the services that would be done and what would probably be needed next time. As a widow knowing nothing about cars it helped me make Tyler explained the services that would be done and what would probably be needed next time. As a widow knowing nothing about cars it helped me make the decisions needed More

Amazing customer service and repair speed! We were traveling from Michigan to South Carolina on our spring break and our front axles went out during the middle of the night. We managed to get We were traveling from Michigan to South Carolina on our spring break and our front axles went out during the middle of the night. We managed to get a hotel in Lima and ended up at Allan Not to see if they could figure out our problem and get us back on the road. They quickly had their most experienced mechanics diagnose our problem and get to work on replacing the front axles. Meanwhile, they provide me with free hot chocolate and wifi and their shuttle service went back to the hotel to pickup my wife and kids. They helped us unload all our luggage at their location and then their mechanics worked through their own lunch to get us back on the road within 4 hours and helped save our vacation. THANK YOU!!!!!!!!!! More

Terrible Experience! We have bought 5 Toyotas from Allan Nott and were always treated well until now! We brought my 2002 Beetle in for a new alternator. After they put it We have bought 5 Toyotas from Allan Nott and were always treated well until now! We brought my 2002 Beetle in for a new alternator. After they put it in I called for a shuttle. The receptionist told me I had to call myself and proceeded to give me his personal cell number. I have never had to call fir a shuttle myself. After I got in the car I started it and the battery light came on. They got in it and drove it around to the mechanic and the light went out. I drive it home and parked it and it would not restart. I called the service department and Dan was extremely rude when spoke with me. I have never been treated so poorly. I asked him if I could talk to someone above him and he said there was no one above him. We will never buy another car from Allan Nott. More

Quality Service Always been very accommodating. For example, after a tire rotation, I lost a hubcap. They replaced free of charge and rechecked all tires. Very prof Always been very accommodating. For example, after a tire rotation, I lost a hubcap. They replaced free of charge and rechecked all tires. Very professional and courteous. Have been going there for service and vehicles for five years. More

Normal maintenance Went in for a normal oil change tire rotation. Jessica advised me about maintenance work that Honda recommends to do and all the reasons why these rep Went in for a normal oil change tire rotation. Jessica advised me about maintenance work that Honda recommends to do and all the reasons why these repairs should be done and also what could happen if not done. This is why I decided to go ahead spend a little money now to save some money later. Was it as cheap as I planned no. But I got so much more and Jessica was honest and trust worthy no run around here. I will request her from here on out. Also have to thank Dylan Legge who reminded me via email I was probably getting close to a service and I was. More

Efficient and friendly! My Prius unexpectedly left me stranded on a Friday just before service closed. After a tow, they had it diagnosed and parts ordered the next day. Work My Prius unexpectedly left me stranded on a Friday just before service closed. After a tow, they had it diagnosed and parts ordered the next day. Work was completed quickly after the parts arrived. Well done Eriq, Derek, and techs! More

Great vehicle and great sales/service people! My lease was almost over so contacted the sales person about getting a new vehicle during an oil change visit. I drove that home today!! My lease was almost over so contacted the sales person about getting a new vehicle during an oil change visit. I drove that home today!! More

Routine maintenance on vehicle While checking in, the checkin advisor was rude and confrontational. I did not appreciate his attitude. Since I purchased my Toyota, I have routin While checking in, the checkin advisor was rude and confrontational. I did not appreciate his attitude. Since I purchased my Toyota, I have routinely brought my vehicle to this dealership for the required maintenance and have never been treated this poorly. During previous visits to this dealership, the advisor/checkin personnel was friendly and helpful, especially if you had any questions. Very disappointed with the treatment I received this time.. More