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White's Toyota of Lima - Service Center
Lima, OH
658 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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658 Reviews of White's Toyota of Lima - Service Center
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January 21, 2023
I took my Toyota 4-Runner in for service bc service light was on. Cracked Manifold. Ugggg It took longer than expected bc it’s a 2007 4-Runner (I bought from them) and some bolts were rusted on. They ga was on. Cracked Manifold. Ugggg It took longer than expected bc it’s a 2007 4-Runner (I bought from them) and some bolts were rusted on. They gave me a Highlander to drive for free. My Toyota I4-Runner has been a great vehicle and have had no issues with it. When I came to pick it up they had it detailed inside and out. That is great Customer Service. When I buy a new 4 Runner, I will buy it from them and I will have them service it. Highly Recommend More
by lyonsnickey
October 18, 2022
My daughter went to have her transmission fluid changed. She also told supervisor Steve that she wanted the filter changed ( she had a photo and part number). He told her it was fake and didn't exist, then She also told supervisor Steve that she wanted the filter changed ( she had a photo and part number). He told her it was fake and didn't exist, then continued to treat her horrible! She also had 1 hood latch broke and told him to be careful. Ole Steve broke her other latch and stuck her hood in her backseat!! Telling her they were both already broke( which is a lie!) Gave her a bill for $ 133 and sent her on her way with her hood in her backsest! The Manager Dan isn't any better when it comes to customer service! He claims they are not liable!! So she should expect this kind of service and be ok with it? No no no!! Mr White should know what kind of unprofessional people he has working for him. I will never recommend this place to anyone!! If anything, I urge people to NOT GO THERE!! HORRIBLE HORRIBLE SERVICE! They should be ashamed taking advantage of a young lady! More
by Jen
Employees Worked With
October 17, 2022
My daughter gos in for a transmission fluid changed asked them if they was going to change the external trans filter got told car dosen't have one cause he was to lazy to look I sent her with the Part number them if they was going to change the external trans filter got told car dosen't have one cause he was to lazy to look I sent her with the Part number for the filter and told her to tell him it's on backside of transmission..he tells her it's fake..after he snaps her hood plum off of car and throws it in back seat off her 2010 civic..charged her $119 for fluid change and sent her on her way..I tried to call up there and couldn't even talk to nobody. Like a ghost town. I will be putting this review every where I can and letting all my friends and family know how you do business..parts fake you have got to be joking..do better hire real mechanics.. More
by Not a happy customer
Employees Worked With
Other Employees :
Morgan McBeth
June 24, 2021
We have purchased numerous vehicles from them over the years. Recently we had a maintenance issue with our 2018 CR-V that was technically out of warranty. Due to the fact that the car had low miles and we years. Recently we had a maintenance issue with our 2018 CR-V that was technically out of warranty. Due to the fact that the car had low miles and we had a long history with them they covered most of the cost. They didn’t have to do it but they did. I know my wife and really appreciated it nor will we forget it. In fact we are looking to purchase a new Passport. More
by Scott
Employees Worked With
February 15, 2021
Brett Condon and the rest of the White’s Honda & Toyota team are too notch. They are friendly, thorough and truly want you to be happy with your car. This dealer takes care of you even after the sale. team are too notch. They are friendly, thorough and truly want you to be happy with your car. This dealer takes care of you even after the sale. More
by k8tek
Employees Worked With
Other Employees :
Haden Best
January 19, 2021
Thanks to Stacey and Corey in the Toyota service department for the excellent customer service they provided. I love my Rav4! Thank you a lot. department for the excellent customer service they provided. I love my Rav4! Thank you a lot. More
by SheilaR
September 04, 2020
Always a pleasure working with White's Honda service department! They make scheduling, drop off, pick up, and everything in between very easy! Always been pleased with the customer service! I can always department! They make scheduling, drop off, pick up, and everything in between very easy! Always been pleased with the customer service! I can always expect my car to be well taken care of while they have it! More
by Charles
January 16, 2020
The customer service at this place is something you don't find easily these days. Very pleased with the service I received. I stopped in without an appointment and was able to get service right away. find easily these days. Very pleased with the service I received. I stopped in without an appointment and was able to get service right away. More
by Flowergirl
January 01, 2020
Friendly, informative service knowledgeable about her job, Kayla was personable and friendly. She quickly got the information she needed to start our Highlander's service appointme knowledgeable about her job, Kayla was personable and friendly. She quickly got the information she needed to start our Highlander's service appointment. As usual, the service was completed to my satisfaction and I was on my way with complete review of the Highlander's condition. More
by maddog999
Employees Worked With
Kayla Mumaw
November 06, 2019
Quality service with but one exception. Small puddle (5 inch diameter) of oil on my garage floor. Drain plug seemed to be the source, as a one third turn tightening has thus far stopped it. Small puddle (5 inch diameter) of oil on my garage floor. Drain plug seemed to be the source, as a one third turn tightening has thus far stopped it. More
by Bruce
Employees Worked With
Kevin Carver
