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White's Toyota of Lima - Service Center

Lima, OH

4.4
658 Reviews

658 Reviews of White's Toyota of Lima - Service Center

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July 25, 2023

They got my in quickly for a pre sales evaluation. Excellent customer service and evaluation status. More

by nklosterman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Condon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Morgan McBeth
July 23, 2023

Good job keeping me informed and completing work on time. Estimate was accurate and complete. More

by WELLS.W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Condon
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 22, 2023

Handled every thing I described that was an issue with my car very well. Thanks Michael Cowdon! More

by Dia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Cowdon
July 21, 2023

Too many issues with the service dept not being thorough. Down grad from Alan Knotts service for sutre More

by CKOENIG1
Recommend Dealer
Yes
Employees Worked With
John Gould
3.0
This rating includes all reviews, with more weight given to recent reviews.
George Pulfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Degaldo
July 21, 2023

Great place. They go out of their way to help the customer. I've bought my last 2 vehicles from them and plan on going back afain. More

by peggyb63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Gould
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Rees
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 18, 2023

Courteous staff. Work done in timely fashion. Dealership is a very good place to do business More

by RALLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Gould
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Woodford
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 18, 2023

Great service , good waiting area. Text message for update on service, different options helps. Satisfied More

by richards1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Hepp
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 17, 2023

Very professional acting and looking. I didn’t have to wait very long at all More

by BAKER_SUEZQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Condon
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 16, 2023

Was unhappy about it taking two hours for an oil change. Probably will not come back for any service. More

by Scott fry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stacey Miller
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

White's Toyota of Lima responded

We are so sorry you had such a bad experience with us. Thank you for bringing this to our attention, as we can use this to better our team in the future. If there is anything we can do to earn your business back please reach out to Makenzie at 419-331-0381. Again, we are sorry that you had such a bad experience with us, as we strive to give every customer the greatest experience we can at White's and thank you for giving us the opportunity to train our staff to prevent this from happening in the future.

July 16, 2023

Normal good service. Always attentive to customer needs. Communication with customer is always real time as actions occur. More

by RTOMLINSON99@icloud.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Condon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Thunberg
4.0
This rating includes all reviews, with more weight given to recent reviews.
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