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White's Toyota of Lima - Service Center

Lima, OH

4.4
658 Reviews

658 Reviews of White's Toyota of Lima - Service Center

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August 07, 2023

The service associate quickly found and corrected what turned out to be a non-routine problem, but fixable. I was on my way in less than an hour. Nice work! More

by pemullen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacey Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not certain of the name of the service writer I worked with, but Stacy is always helpful.
August 02, 2023

This dealership has done everything they can to help me whenever I have problems with my car. They’re always very courteous. More

by LINDADUNN121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacey Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh
July 31, 2023

Thank you for for selling me an awesome Camry, and providing great customer service and maintenance! More

by jasonadamsmsw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Pulfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 30, 2023

I always get great service from Whites Toyota! From the service department workers to the driver of the shuttle and the receptionist on the phone is always so polite! Thanks goes to all of you! More

by nbronder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Condon
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 30, 2023

The service department is very communicative with customers. My Prius needed a part that needed to be ordered. It came in the next day but the technician who had the expertise to install it had a med More

by gardnerdw
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Condon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Ginter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Thunberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Hepp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Nungester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Morgan McBeth
July 30, 2023

Competent diagnosis, excellent communication, reasonable cost. Service dept has kept my 2005 Toyota Camry operating well for 275,000 miles. More

by BILLHANZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Condon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Ginter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Hepp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Nungester
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 29, 2023

Service department manager was informative, and pleasant ,waiting area was clean with adequate refreshments for the customers More

by HUDSONWC
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacey Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 29, 2023

Work was on schedule. Staff made sure I was updated on status and recommendations for maintenance going forward. More

by BHELMKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cowden
July 28, 2023

We’ve been customers since 2000 and they are Alway my first stop and usually the only one needed. Great people, great quality and the overall the best around. More

by DEADS611
Recommend Dealer
Yes
Employees Worked With
Tom Pseekos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Hepp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Pseekos
July 28, 2023

I scheduled an appointment a8it took over an hour past my appointment time to get my car in. I have also filed a complaint with this service center and have yet to hear from anyone. More

by COTTERMAN.JR
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Woodford
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manager of service department
Aug 11, 2023 -

White's Toyota of Lima responded

We are so sorry you had such a bad experience with us. Thank you for bringing this to our attention, as we can use this to better our team in the future. If there is anything we can do to earn your business back please reach out to Makenzie at 419-331-0381. Again, we are sorry that you had such a bad experience with us, as we strive to give every customer the greatest experience we can at White's and thank you for giving us the opportunity to train our staff to prevent this from happening in the future.

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