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White's Toyota of Lima
Lima, OH
2,461 Reviews
We’ve been in business right here in Northwestern Ohio since the 1950s, and we have always sought to innovate and outpace the competition. We want to provide you with the best vehicles, and Toyota is helping us do that. White's Toyota of Lima is a family-owned dealership, and every person here, from the top to the bottom, is looking to give you the best customer service experience possible. We understand our core values, and we would never abandon them for an extra dollar or for some misguided benefit. We believe in integrity, teamwork, personal growth, urgency, and attention to detail. All of this means that we are a great place to both buy and service vehicles.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,461 reviews
Verified Customer
July 02, 2023
Too many miscommunications causing me to not have my car and all I got was "I'm sorry ma'am" here's my card for the future and all I got was "I'm sorry ma'am" here's my card for the future More
by COTTERMAN.JR
Employees Worked With
Other Employees :
Josh in service -0 star and his manager
July 02, 2023
The service staff is friendly and helpful. All maintenance is explained well. The wait time for repairs is very reasonable. It usually takes 1.5 to 2 hours for most maintenance. All maintenance is explained well. The wait time for repairs is very reasonable. It usually takes 1.5 to 2 hours for most maintenance. More
by susanemcvay
July 02, 2023
Was on time with servicing my car. Explained something I asked about was very helpful Explained something I asked about was very helpful More
by ELSNOOK
July 01, 2023
I love all my friends they have always been there for me well I have so bad news my car died last night well I have so bad news my car died last night More
by ROBINRBROWN
Employees Worked With
July 01, 2023
The price was affordable. They were timely with getting me in and out without an appointment. And they remember the little things like the updated oil change stickers. Telling They were timely with getting me in and out without an appointment. And they remember the little things like the updated oil change stickers. Telling me what problems might be coming up with my vehicle. And simply escorting me to my car! More
by abasares
Employees Worked With
July 01, 2023
My appointment was at 930a and they didn’t start the work until 1030a setting my whole work schedule back and I had to reschedule patients. If my appointment is at 930a and I show up early the work should st until 1030a setting my whole work schedule back and I had to reschedule patients. If my appointment is at 930a and I show up early the work should start at 930a More
by matt.sylvia
Employees Worked With
I didn’t work with anyone listed above
July 01, 2023
Everyone there is so kind and helpful. Very patient. They are there to help their customers get exactly what they want in a vehicle. Very patient. They are there to help their customers get exactly what they want in a vehicle. More
by vickit1028
Employees Worked With
Sam Delgado, Eric Grills
June 30, 2023
Got charged over $300 for an alignment just for the issue to never be fixed. Very much appreciated to never be fixed. Very much appreciated More
by Landon Smith
Employees Worked With
June 29, 2023
The service center quality has continued to decline since being under the White's Toyota name. The staff is friendly, however from finding a completely loose lugnut, splashguard not being tacked up x 2 after being under the White's Toyota name. The staff is friendly, however from finding a completely loose lugnut, splashguard not being tacked up x 2 after maintenance, parts of vehicles being broken or damaged, the tire indicator never being reset after each visit, to being called that the service technician doesn't know how to open the hood, etc, I have lost all faith in this site for both vehicles. All vehicle purchases and maintenance have been solely at this dealership/service center for over 25 years. I am currently in the market for a new vehicle and will not buy from this dealership, having chosen to go out of town, and I will also have the new vehicle serviced elsewhere. The only thing I will miss is the terrific shuttle drivers and the convenience of this service. More
by ALGARDNER420
Employees Worked With
