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White's Toyota of Lima

Lima, OH

4.6
2,461 Reviews
We’ve been in business right here in Northwestern Ohio since the 1950s, and we have always sought to innovate and outpace the competition. We want to provide you with the best vehicles, and Toyota is helping us do that. White's Toyota of Lima is a family-owned dealership, and every person here, from the top to the bottom, is looking to give you the best customer service experience possible. We understand our core values, and we would never abandon them for an extra dollar or for some misguided benefit. We believe in integrity, teamwork, personal growth, urgency, and attention to detail. All of this means that we are a great place to both buy and service vehicles.
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3500 Elida Road

Lima, OH

45807

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Showing 2,461 reviews

July 12, 2023

We are always impressed with the service at Whites Toyota. Efficient, helpful, professional. We will continue to recommend Ben at White's Honda/Toyota. Linda and Dean Duesler, Ft Wayne IN. More

by LDUESLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Rees
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2023

Max was great to work with getting my new GR86. He kept me up to date on the vehicle during the build and shipping phase. He had everything ready for us when we arrived and immediately took us to o More

by VincentMichaelStanley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Ricker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Giller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Sharp
July 12, 2023

Matt was great when it came to the paperwork. He seems like a really nice guy. We were joking around and having a good conversation while doing all our paperwork. It was a fast and easy process. More

by VincentMichaelStanley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Ricker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Giller
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2023

All my questions were answered with the upmost patience and they took the care to truly make me feel confident in my choice. I wasn't rushed at all and they feel like family with how personable they are. More

by kysuemo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Gould
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2023

They did great, very informative and helpful. The polyseal looked great. The paperwork is easy to ready and helpful because we picked up after hours More

by ARCHER8US
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Thunberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 11, 2023

The experience of buying my first car was very easy. They were very efficient and timely. More

by cummingskimberly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Kerr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Hepp
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 11, 2023

Nice dudes. Really appreciate how easy they make it. I was in and out in no time. More

by CYETMAN0859
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Gould
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Gould
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 11, 2023

I always get good service, however this time I had to wait almost 2 weeks to get my car serviced. More

by TERRILH519
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacey Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don’t know these people in service dept
July 11, 2023

They were knowledgeable quick to get my loan approved and everyone did what they had to do quickly More

by TQUATMAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Cox
4.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Deter
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 09, 2023

Just a little aggravated that I paid 1970$ for new rims then after installed one rim didn't match so I had to come back a few weeks later to get the right rim. You would of thought that someone would of ca More

by daadkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stacey Miller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

White's Toyota of Lima responded

We are so sorry you had such a bad experience with us. Thank you for bringing this to our attention, as we can use this to better our team in the future. If there is anything we can do to earn your business back please reach out to Makenzie at 419-331-0381. Again, we are sorry that you had such a bad experience with us, as we strive to give every customer the greatest experience we can at White's and thank you for giving us the opportunity to train our staff to prevent this from happening in the future.

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