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White's Toyota of Lima

Lima, OH

4.6
2,457 Reviews
We’ve been in business right here in Northwestern Ohio since the 1950s, and we have always sought to innovate and outpace the competition. We want to provide you with the best vehicles, and Toyota is helping us do that. White's Toyota of Lima is a family-owned dealership, and every person here, from the top to the bottom, is looking to give you the best customer service experience possible. We understand ...
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3500 Elida Road

Lima, OH

45807

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Showing 2,457 reviews

August 16, 2023

There were more than 1 party that helped in the purchase of my new Jeep. Ashlie was my sales rep and she was great to work with. Josh in finance was exceptional as well. Great customer service and I woul More

by mike.bankowski
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Gould
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashlie Long
August 16, 2023

Great service! Brandon was able to get us exactly what we were looking for and even made a few upgrades for us! More

by Michaelvice07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Ricker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Kerr
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 14, 2023

They have great service. The staff is very helpful and polite. They also have a convenient door to door ride service More

by DEB.SIMP1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Condon
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 13, 2023

Worked with me to arrive at a great deal on trade in for new automible More

by marthabalyeat
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Reznik
August 13, 2023

Friendly, clean and effective. All of my concerns were met & no pressure for up sales. More

by dennis.morgan357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacey Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 13, 2023

Pleased with the service I received. I brought my car in before the scheduled time and you had it finished early. Thank you. God bless. More

by bevteman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Hepp
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 11, 2023

I bought my Prius V new in 2012 and has had it serviced nowhere else. I have come to trust and appreciate the service and knowledge that I've benefited from over the past eleven years. More

by kunderts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Thunberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Morgan McBeth
August 11, 2023

Went for routine oil change, they tried to sell me or guilt me into 4-5 other “highly recommended” services. When I asked about getting a interior detail service I had already purchased from the previous More

by SWEEETLOU01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Guy who met me at the door
Aug 11, 2023 -

White's Toyota of Lima responded

We are so sorry you had such a bad experience with us. Thank you for bringing this to our attention, as we can use this to better our team in the future. If there is anything we can do to earn your business back please reach out to Makenzie at 419-331-0381. Again, we are sorry that you had such a bad experience with us, as we strive to give every customer the greatest experience we can at White's and thank you for giving us the opportunity to train our staff to prevent this from happening in the future.

More
August 11, 2023

Dealership supervisor argued with me on getting an overspray of tire dressing on the car rims his detail dept. Had oversprayed off,after spending $45000 with them ,UNBELIEVABLE!!! More

by waltersm191
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brandon Kerr
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 10, 2023

i am from NY and the process was fast and EZ and efficient jut got the new 2023 Sienna thanks max More

by linder israel
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Max Giller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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