White's Toyota of Lima

I spent around four months researching vehicles to figure out what would replace my 1999 Buick Century. I studied trunk space, leg room, head room, hip room, miles per gallon, you name it, I studied it. out what would replace my 1999 Buick Century. I studied trunk space, leg room, head room, hip room, miles per gallon, you name it, I studied it. But you can only Google for so long. At some point you have to head out to dealerships to do test drives, and therein is the second part of your research, the people behind the product. I realized very quickly that the type of people that were showing me new cars were examples of the type of people that worked at the dealerships, the type of people that would be servicing my car for the next ten to fifteen years. I also quickly realized that there were a number of dealerships that I didn’t want to do business with, even if their product met my specs. Between attitude and aptitude, some did alright, but most fell short in laying out for me why they should have my business. And if you plan to use your dealership for service after the sale, make no mistake, you are entering into business together. Then I had the good fortune of meeting Shawn Risner at Allan Nott Honda in Lima, Ohio. From the start, it was not the usual test drive. Shawn educated me on changes in four cylinder technology and explained how it would compare to the six cylinder I was used to. He had me do specific tests with the car to show how it would perform. He didn’t just ride along and tell me about the stereo, he showed me how the car performed based on what I said I wanted it to do. Shawn told me that he tries to educate his prospective clients so that even if they do not end up buying a car from his dealership, they walk away more knowledgeable about what is available and how to shop for the performance they desire. In short, Shawn asked some questions, provided a wealth of information, and in learning about my wants and needs, explained his business and how his business could meet my needs. It was the first test drive that I took with a businessman instead of a salesman. I am in sales myself, nothing against people in sales, but I am a firm believer that a salesman can sell ice to Eskimos, while a businessman finds out what Eskimos need and sells them everything. Everyone I have shared my experience with knows how picky I am and has been impressed with how I feel about my business relationship with Shawn. My father and father in law have both said their next cars will come from Allan Nott because of the time Shawn spent to make sure his product was truly meeting my needs. (Plus they have driven the product, and they LIKE IT!!!). And speaking of time, I found out after the fact that on two of the three occasions that I dealt with Shawn, he was off the clock by the time we parted ways, in one instance he had been off the clock over two hours, but he stayed to make sure everything I could possibly need was taken care of and answered. That’s going above and beyond. People say they want customer service. I can give you a shining example of what customer service is and that it is truly still alive in 2013. I could go on and on, but if you are reading this and you are looking for a new vehicle, take the time to visit Shawn Risner at Allan Nott and see what you think for yourself. Even if you don’t buy a car there, I bet you have a much different customer service experience than you find elsewhere. I cannot tell you how comforting it is to know that I will be dealing with the people of Allan Nott when my car needs serviced, as I am tired of sales and ready to get down to business. Shawn, if by chance you see this review, thank you for your time and please give a heartfelt thank you to your family for the extra time you spent helping me decide to become a Honda owner. Jim Patton – Proud New Owner of a 2013 Honda Accord More

I went in with my CR-V lease ending in 6 months, and only 400 miles left on my lease. A few hours later, Shawn had all of my needs met and also got me more miles per year on my new lease. He did this whil 400 miles left on my lease. A few hours later, Shawn had all of my needs met and also got me more miles per year on my new lease. He did this while keeping my monthly payments the same as my previous vehicle. He listened to my needs and worked hard to get me a vehicle I wanted for the price I needed. He really cares about his customers! More

I drove three hours from home to work with the Allan Nott team and was well cared for both before and after buying a new Honda. I would certainly make the drive again to work with such great people. team and was well cared for both before and after buying a new Honda. I would certainly make the drive again to work with such great people. More

Brett helped me when I came in did a wonderful job no complaints there. The service was fine and I have no complaints there. My problem is that while at the dealership I was asked to leave by Steve Wilso complaints there. The service was fine and I have no complaints there. My problem is that while at the dealership I was asked to leave by Steve Wilson, what kind of dealership asks a paying customer to leave other then wanting to throw his weight around. I am very disappointed in this experience. There are plenty of people out there who would be glad to have my buissness. I have bought six vehicles there since 2005 and do not know if I would buy another one there or even do service there again. This guy has a huge problem and needs to be dealt with. I have nothing against the service department but no need to go where you are treated as such. More

Greg and Allan Nott have been extremely helpful for me! I have purchased 3 Honda Accords from them and 2 or the 3 in the past 9 months. Unfortunately I was in an accident with my previous Accord which put I have purchased 3 Honda Accords from them and 2 or the 3 in the past 9 months. Unfortunately I was in an accident with my previous Accord which put me in a situation where I needed a new Accord quickly. I was able to get on Allan Nott's website to look at what was available for me. I seem they had the Accord I wanted so I called them and had everything set up within 15 or 20 minutes! Greg was awesome to work with. He made everything very easy for me to get my new car. The dealership was even grateful enough to come and pick me up so that I wouldn't have to make another trip!! I was extremely appreciative for that! I have has wonderful service from this dealership and will continue to purchase my vehicles from them! Great service from all!! Thanks Greg and Team! More

I am thankful for the service I have received at Allan Nott Toyota. I trust that the quality of work and parts being used are what my car needs to continue to be my reliable source of transportation. Howe Nott Toyota. I trust that the quality of work and parts being used are what my car needs to continue to be my reliable source of transportation. However, the pricing of service and parts just makes me sick. I feel financially battered whenever I walk out of there. Isn't there anything you can do about making service more affordable? More

Came in for my regular scheduled service maintenance. The work was performed without a long scheduled wait. The staff was friendly, courteous an helpful without suggesting any unnessary work work was performed without a long scheduled wait. The staff was friendly, courteous an helpful without suggesting any unnessary work More

The service that I received was a tune-up. Although I know they would be just checking to see if there was anything wrong, I didn't realize how expensive it was going to be. It turned out to be $80 more know they would be just checking to see if there was anything wrong, I didn't realize how expensive it was going to be. It turned out to be $80 more expensive than they had told me it was going to be and the price was already up over $200, which I think is a little steep. Nice staff, comfortable wait, horrible price. More

I was only in for an oil change but was very pleased the courteous and professional treatment from the staff. Keep up the good work! courteous and professional treatment from the staff. Keep up the good work! More

Ty was professional and yet not off-putting. He worked intently to find the 2013 Rav4 that I wanted and it is a great machine. I would recommend Ty anytime for great service and great follow up , too. intently to find the 2013 Rav4 that I wanted and it is a great machine. I would recommend Ty anytime for great service and great follow up , too. More