White's Auto Mall Honda

Great service! This branch really took care of us and went above and beyond to meet our needs. Corey and Ricky were very helpful! This branch really took care of us and went above and beyond to meet our needs. Corey and Ricky were very helpful! More

Service Desk always has been friendly and they know their stuff. They keep the appointed time on time and get me in and out in a manageable manner. stuff. They keep the appointed time on time and get me in and out in a manageable manner. More

Customer service was GREAT! !!Thanks Jaida you were absolutely wonderful. Great customer service skills. Will recommend you to all! !!Thanks Jaida you were absolutely wonderful. Great customer service skills. Will recommend you to all! More

Excellent service. They worked to figure out why my problem was occurring and offered appropriate service. They worked to figure out why my problem was occurring and offered appropriate service. More

My experience with Whites Auto Mall. .. It started on the phone inquiring about a pre-owned 2015 Honda Pilot. Dylan Otaro answered my questions and even sent photos. Everything was fi .. It started on the phone inquiring about a pre-owned 2015 Honda Pilot. Dylan Otaro answered my questions and even sent photos. Everything was fine until I asked if they would hold it until the next day as I had to drive 75 miles to get there, they said no. Dylan let me know it was still there at the end of the day, so I drove the 75 miles the next day and arrived just before 9 am to take a look. Everyone seemed polite, Dylan was not there so Tyrese Tucker showed me the Pilot which was very dirty inside and let me test it. Michael Irwin looked at my CRV and gave me a trade in price of $6000. which I thought was fair. The asking price of the pilot was $20,980. the difference with the trade in was $14,980. before taxes and fees. I asked if there was any negotiating room there and Mr Irwin said no way, we only mark up cars $500 dollars, he was there to move cars not to make a lot of money. Plus they are putting $2000 into the pilot with new tires, alignment, battery and cleaning. In all my years of owning cars I've never known of four tires, alignment and battery to cost $2000. Anyway I accepted what he said and signed the papers and gave him a check which completely depleted my savings account. All this took maybe a half hour. Then today I noticed my CRV trade in was listed for $11,900, a bit over the $500 dollars. Michael Irwin said he marked up used cars. He blatantly lied to me so he could get a better commission. I'm almost 75 years old and drove all the way from Paducah, emptied my savings to purchase what will most likely be my last car. I just don't understand why once the papers were signed it would take almost 7 hours to actually be able to drive off the lot. I do like the Pilot but I don't think I actually got a fair deal. Also, I would say most everyone was polite, they even offered me water a snack, but knowing I was without transportation, not once did anyone think to offer to pick up lunch for me or to take me so I could get something. Your customer relations/service and integrity training needs a refresher course. More

I knew what I wanted when I went in, and knew what I would like for my vehicle. They came back with a quick and very close offer that I accepted. I appreciate their efforts at not wasting any of my time would like for my vehicle. They came back with a quick and very close offer that I accepted. I appreciate their efforts at not wasting any of my time during the process. More

Excellent service. Friendly personable personnel throughout my time there... They explained clearly what was done. Friendly personable personnel throughout my time there... They explained clearly what was done. More

The dealer representative made the purchase process very fluid and organized. The finance representative was also very helpful. fluid and organized. The finance representative was also very helpful. More

Quick attentive service. Helpful advice on follow up services. Easy scheduling and checkout. Was provided with status updates. Helpful advice on follow up services. Easy scheduling and checkout. Was provided with status updates. More

It's really hard for me to accept what boils down to changing the spark plugs in my car cost $1400. That is nothing short of robbery. I know it was more than changing the spark plugs, but really, that w changing the spark plugs in my car cost $1400. That is nothing short of robbery. I know it was more than changing the spark plugs, but really, that was the bottom line. I'm a slow learner I guess. Soon after I bought this car in 2010 (my 4th Odyssey) I found that Sisk was trying to scam people into unneeded work. That was 14 years ago. I'll remember it this time. I won't be back. More